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All Journal Jurnal Administrasi Bisnis Productivity
Danny D. S. Mukuan
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Komunikasi Interpersonal dan Komitmen Organisasional Terhadap Kinerja Karyawan PUD Pasar Minahasa Tenggara Veren Supit; Joula J Rogahang; Danny D. S. Mukuan
Productivity Vol 6 No 1 (2025): Maret 2025
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/ejp.v6i1.54833

Abstract

This study aims to find out the influence of interpersonal communication on employee performance, the effect of organizational commitment on employee performance and the influence of interpersonal communication and organizational commitment on employee performance. This type of research is quantitative descriptive research with hypothesis testing through correlation approaches, classical assumption tests, and multiple linear regression. The population in this study was all employees of Pasar Minahasa Tenggara PUD which amounted to 31 people so that the entire population was taken as a sample. The results of the study with multiple regression analysis showed that interpersonal communication and organizational commitment had a positive and significant effect on employee performance partially or simultaneously.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Transportasi Online Indrive Pada Masyarakat Desa Watutumou Kecamatan Kalawat Kabupaten Minahasa Utara Josua Charles Sangian; Ventje Tat`imu; Danny D. S. Mukuan
Productivity Vol 6 No 1 (2025): Maret 2025
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/ejp.v6i1.55806

Abstract

The aim of this research is to determine the effect of Service Quality on Consumer Satisfaction. This type of research is quantitative descriptive with the population in this research being the Watutumou village community whose research sample consists of 100 respondents. The data collection technique uses a Likert scale questionnaire with data analysis using the Simple Correlation Coefficient instrument test, simple linear regression analysis, Hypothesis Testing, Determinization Coefficient Test by processing data using SPSS version 23. The results of the research show that service quality has a significant influence on the level of satisfaction of InDrive consumers , with punctuality of arrival and ease of use of the application being the most dominant factors. InDrive needs to continue to improve service quality, by focusing on aspects that significantly influence customer satisfaction. Suggestions that can be given are improving aspects of service quality, including speed of service, comfort of using the application, responsiveness to customer feedback, and vehicle maintenance. Furthermore, it is important for Indrive to regularly collect and evaluate customer feedback to continuously improve user experience. In this way, Indrive can strengthen its position in the market and achieve sustainable competitive advantage.
Pengaruh Workload Dan Burnout terhadap Keinginan Keluar Kerja (Turnover Intention) pada PT. Anping Bitung Vanesa Vincentia Margareta Tampi; Riane Johnly Pio; Danny D. S. Mukuan
Productivity Vol 6 No 1 (2025): Maret 2025
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/ejp.v6i1.58969

Abstract

This study aims to evaluate the impact of workload and burnout on turnover intention at PT Anping Bitung. The research method applied is quantitative, with the population taken all employees of PT Anping Bitung. Data analysis will involve the coefficient of determination (R2), T test, and F test to test the hypothesis. In addition, this research will also use multiple linear regression tests, as well as validity tests, reliability tests, and classical assumption tests to ensure the accuracy and reliability of the data obtained. The results showed that workload and burnout significantly affect employee turnover intention at PT Anping Bitung. Workload and burnout, both individually and together, have a strong impact on employees' decision to leave the company. These findings indicate that managing workload and preventing burnout are critical to reducing employees' intention to quit.
Pengaruh Kredit Bermasalah Terhadap Kinerja Keuangan PT. Sarana Sulut Ventura Marshanda San Cai Gosal; Joula J Rogahang; Danny D. S. Mukuan
Productivity Vol 6 No 3 (2025): September 2025
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/ejp.v6i3.61124

Abstract

This study aims to determine the effect of non-performing loans on the financial performance of PT. Sarana Sulut Ventura. Using a quantitative research approach, the data used in this study are the monthly financial reports of PT. Sarana Sulut Ventura for the period 2021-2023, using purposive sampling. To answer the research question, simple linear correlation analysis and simple linear regression analysis were used. In this study, the variable of non-performing loans was measured using Non-performing Loan (NPL), and financial performance was measured using Return on Equity (ROE). The correlation test results showed that the correlation between the NPL and ROE variables had a significant negative relationship. The results of the simple linear regression test found that the non-performing loan variable had a negative and significant effect on financial performance. This finding provides important results for companies to manage credit risk properly.
Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan De Royale Homestay Pomorow Mikhael Pendong; Riane Johnly Pio; Danny D. S. Mukuan
Productivity Vol 6 No 4 (2025): Desember 2025
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/ejp.v6i4.61834

Abstract

This study aims to analyze the effect of service quality on customer satisfaction at De Royale Homestay Pomorow. The research employed a quantitative approach with a sample of 96 respondents using a Likert-scale questionnaire. Data analysis was conducted using SPSS version 30 through validity, reliability, correlation, regression, hypothesis testing, and coefficient of determination analyses. The results showed that service quality had a positive and significant effect on customer satisfaction. These findings indicate that improving service quality can enhance customer satisfaction at De Royale Homestay Pomorow. Therefore, management is encouraged to continuously improve service quality in order to maintain customer satisfaction and loyalty.
Pengaruh Citra Merek dan Kualitas Pelayanan terhadap Keputusan Pembelian pada Toko Ice Cream Mixue Cabang Bahu Kota Manado Johanes Sahala; Riane Johnly Pio; Danny D. S. Mukuan
Productivity Vol 7 No 1 (2026): Maret 2026
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/ejp.v7i1.61865

Abstract

The level of ice cream consumption in Indonesia is still considered very low, this makes the ice cream market in Indonesia have promising potential and can be used as an opportunity for existing ice cream producers. One of the ice cream companies in Indonesia that is currently busy is Mixue Ice Cream & Tea. As a consumer, the popularity of ice cream sales will certainly confuse consumers when choosing a product. This research aims to determine the influence of brand image and service quality on purchasing decisions for the ice cream mixue shop in the Bahu branch of Manado City. This research method uses quantitative research. The sample used in the research consisted of 100 respondents, with data collection using a questionnaire. The data is analyzed using multiple correlation test, multiple linear regression test, T test, F test, and coefficient of determination test. The results of this research show that brand image influences the purchasing decision of the ice cream mixue shop in the Bahu City Manado branch; service quality influences the purchasing decision of the ice cream Mixue shop in the Bahu branch of Manado City, and brand image and service quality simultaneously have a significant effect on the purchasing decision of the ice cream mixue shop in the Bahu City Manado branch.
Pengaruh Kompetensi SDM dan Penempatan Kerja Terhadap Kepuasan Kerja Karyawan PT Bank Tabungan Negara Kantor Cabang Manado Kingstio Trivian Pinontoan; Wehelmina Rumawas; Danny D. S. Mukuan
Productivity Vol 6 No 1 (2025): Maret 2025
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/ejp.v6i1.61944

Abstract

This study aims to analyze the effect of human resource (HR) competencies and job placement on employee job satisfaction at PT Bank Tabungan Negara (BTN) Manado Branch Office. The approach used in this research is quantitative method, with permanent employees of BTN Manado Branch as the research population. The research sample was selected using simple random sampling technique, with a total of 50 respondents. In data analysis, this study applied the R test, F test, convergent validity, and path coefficient test. The results of hypothesis testing in this study indicate that HR competence and job placement have a significant influence on employee job satisfaction at PT Bank Tabungan Negara (Persero) Tbk. Manado Branch Office. This is evidenced by the T-Statistic value of HR competence of 5.004 and the T-Statistic of job placement of 3.968, both of which exceed the threshold of 1.96, as well as their respective significance values of 0.000, which are much smaller than 0.05, so the hypothesis is accepted. Thus, the results of this study indicate that good HR competencies and the right job placement system play an important role in increasing employee job satisfaction, where the relationship found is real and does not occur by chance.
Co-Authors Baguna Tenny Dolina L. Tampi Endah Irjayanti Frendy A. O. Pelleng Jilly Karamoy Johanes Sahala John A. F. Kalangi Johny R. E. Tampi Josua Charles Sangian Joula J Rogahang Kingstio Trivian Pinontoan LUCKY F. TAMENGKEL Marshanda San Cai Gosal Mikhael Pendong Mohamad Arif Umacina NATALIA PONTOH Rianne Johnly Pio, Rianne Johnly Sonny G. Kaparang Stacy V. Mamentu Vanesa Vincentia Margareta Tampi Ventje Tat`imu Veren Supit Viani A. L. Mandagi VINNITA LALOMA Wehelmina Rumawas