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All Journal Journal of Consumer Science Dinasti International Journal of Management Science Dinasti International Journal of Education Management and Social Science Jurnal Cahaya Mandalika Land Journal JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Land Journal Competitive Jurnal Elementaria Edukasia
Agus Purnomo
Magister Manajemen Logistik, Universitas Logistik Dan Bisnis Internasional
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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Strategy to Improve Courier & Logistics Performance in the Enterprise Business Directorate through the Influence of Price and Service Quality on Competitive Advantage: Empirical Evidence from PT Pos Indonesia (Persero) Regional 3 Bandung Sudrajat, Yogi; Waskito, Saptono Kusdanu; Purnomo, Agus
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 4 (2025): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i4.4291

Abstract

The logistics and courier service sector plays an important role in supporting economic growth, especially in the era of digitalization and e-commerce expansion. PT Pos Indonesia, as one of the main players in this industry, faces challenges in improving the performance of couriers and logistics in Regional 3 Bandung. This study is important to understand the factors that influence company competitiveness in orders to improve efficiency and customer satisfaction. This study aims to analyze the effect of price and service quality on competitive advantage, and its impact on company performance at PT Pos Indonesia Regional 3 Bandung. The research method used is quantitative with a descriptive and verification approach. Data were collected through questionnaires from 182 PT Pos Indonesia customers and analyzed using SMART PLS to test the relationship between variables. The results of the study indicate that price and service quality have a significant effect on competitive advantage, which in turn has a positive impact on company performance. In addition, price and service quality also directly affect company performance. This study contributes to understanding strategies for increasing competitiveness in the logistics sector. The implication is that PT Pos Indonesia needs to adjust prices to the promised service standards and increase responsiveness to customer needs in order to improve competitiveness and business performance.   Keyword: Price, Service Quality, Competitive Advantage, Company Performance, PT Pos Indonesia
Inovasi Sistem Informasi Partisipasi Lelang Berbasis Web Dengan Pendekatan User-Centered Design: Studi Empiris Di Pt Pos Indonesia Purnomo, Agus; Handoko, Kokoh; Syafrianita, Syafrianita
Competitive Vol. 20 No. 1 (2025): Jurnal Competitive
Publisher : PPM Universitas Logistik dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36618/competitive.v20i1.4202

Abstract

Pengelolaan partisipasi tender di PT Pos Indonesia selama ini masih dilakukan secara manual, yang menyebabkan berbagai permasalahan seperti kesalahan pencatatan, keterlambatan pengumpulan dokumen, dan rendahnya akurasi informasi. Kondisi ini berdampak pada efisiensi operasional dan menurunkan daya saing perusahaan dalam memenangkan tender dari sektor pemerintah maupun swasta. Penelitian ini penting dilakukan untuk menjawab kebutuhan akan transformasi digital dalam proses pengadaan, baik dari sisi praktis perusahaan maupun kontribusi teoritis dalam pengembangan sistem berbasis pendekatan pengguna. Penelitian ini bertujuan mengembangkan sistem informasi partisipasi lelang berbasis web yang mampu meningkatkan efisiensi dan akurasi pengelolaan tender. Pendekatan yang digunakan adalah User-Centered Design (UCD), dengan melibatkan pengguna dalam setiap tahap perancangan sistem. Evaluasi dilakukan menggunakan System Usability Scale (SUS) terhadap sejumlah pengguna internal PT Pos Indonesia. Hasil penelitian menunjukkan bahwa sistem memperoleh skor SUS sebesar 82,40%, yang dikategorikan sebagai “Excellent” dalam adjektif rating dan “Acceptable” secara keseluruhan. Hal ini menunjukkan sistem yang dikembangkan dapat diterima dengan sangat baik oleh pengguna, mudah digunakan, dan relevan dengan kebutuhan operasional. Penelitian ini memberikan kontribusi dalam ranah teoritis terkait penerapan UCD pada sistem informasi pengadaan, sekaligus kontribusi praktis dalam mendukung digitalisasi dan peningkatan daya saing BUMN.
Logistics Management Optimization through Machine Learning: A Predictive Model for Item Transfer Time in Warehouse Activity-Space Lasmana, Hendri; Purnomo, Agus; Mulyati, Erna
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 5 (2025): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i5.5083

Abstract

Operational efficiency in warehouse logistics relies heavily on accurately predicting item transfer time. This study presents a machine learning-based framework using Gradient Boosting Classifier to classify transfer durations in the dynamic Jakarta Centrum warehouse, managed by the Corruption Eradication Commission (KPK) and PosIND. Field observations revealed inefficiencies due to unstructured layouts and fluctuating volumes. To improve prediction accuracy, the model incorporates Z-score normalization, SMOTE for class balancing, and hyperparameter tuning using GridSearchCV and PSO. The optimized model successfully classified 258 High, 285 Low, and 277 Medium transfer-time instances. SHAP analysis identified distance, distribution volume, and throughput as key influencing factors. Results demonstrate the potential of predictive modeling to enhance warehouse operations through better space usage, workforce planning, and SLA compliance. This study supports machine learning as a strategic tool for data-driven logistics optimization, with future work recommended to include contextual variables like workforce capacity and shift schedules for improved precision and real-world applicability.
MENGEKSPLORASI DAMPAK KEPEMIMPINAN AGILE DAN LOGISTIK BERBASIS AGEN TERHADAP EFISIENSI BIAYA PENGIRIMAN LAST-MILE: WAWASAN DARI J&T EXPRESS Syafrianita, Syafrianita; Purnomo, Agus; Fachmi Rachmat Chaidar, Diar
LAND JOURNAL Vol. 6 No. 2 (2025): Juli 2025
Publisher : Universitas Logistik dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47491/landjournal.v6i2.4226

Abstract

The logistics industry has experienced substantial transformation due to the rapid expansion of e-commerce and advancements in digital technology, necessitating enhanced efficiency in last-mile delivery (LMD) processes. In the context of increasingly intense global competition and intricate infrastructure challenges, J&T Express confronts the imperative of sustaining its competitive edge. To address this challenge, two approaches currently perceived as promising are Agile Leadership and Agent-Based Logistics, both of which can augment operational flexibility and distribution efficiency. However, the empirical exploration of the relationship between these two concepts within the framework of LMD remains limited. This study seeks to investigate the impact of Agile Leadership on LMD efficiency at J&T Express and to assess the extent to which Agent-Based Logistics contributes to improved distribution effectiveness. Employing a quantitative methodology, this research gathers data through surveys administered to managers and operational personnel at J&T Express, with data analysis conducted utilizing PLS-SEM techniques. The findings indicate that Agile Leadership significantly enhances LMD efficiency by fostering responsiveness and operational flexibility. Furthermore, Agent-Based Logistics has demonstrated efficacy in expediting deliveries and reducing distribution costs through the engagement of community participation. The synergy between these two approaches further fortifies J&T Express's competitiveness in navigating complex logistics challenges. This research provides both theoretical and practical implications, offering recommendations for logistics firms to adopt more adaptive and community-oriented strategies.
Unraveling the Dynamics Between Advanced Technology, Logistics Customer Service, and Logistics Performance to Boost Customer Retention: Evidence from Shopee Express Nasrudin, Muhamad Faisal; Purnomo, Agus; Lestiani, Melia Eka
Journal of Consumer Sciences Vol. 10 No. 2 (2025): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.10.2.343-375

Abstract

Background: In a competitive logistics industry, companies face mounting pressure to meet customer expectations while maintaining operational efficiency. The adoption of advanced technology and enhanced logistics customer service has become essential for achieving timely delivery and customer satisfaction, directly influencing logistics performance and sustainable customer retention. However, empirical studies examining these factor interactions within West Java's logistics sector remain limited. Purpose: This study investigates the direct influence of Advanced Technology (AT) and Logistics Customer Service (LCS) on Customer Retention (CR) and examines the mediating role of Logistics Performance (LP). Method: This quantitative research employed a cross-sectional survey using structured questionnaires distributed to 385 Shopee Express customers in West Java through non-probability sampling. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to assess both direct and indirect effects. Findings: The analysis reveals that both AT and LCS have a significant and positive impact on CR. LP partially mediates these relationships, highlighting that operational improvements reinforce direct effects of technological and service enhancements while serving as a critical pathway to strengthening customer loyalty. Conclusions: The study demonstrates that integrating advanced technological solutions with high-quality logistics customer service can significantly improve logistics performance, thereby strengthening customer retention. Research implication: Logistics providers in competitive e-commerce contexts should invest in digital innovations and robust service frameworks to secure a sustainable competitive advantage. Future research should employ longitudinal or mixed-methods designs with a broader geographic scope and explore additional factors, such as operational innovation and organizational culture.
The Influence of Order Complexity and Logistics System Capability on Task-Technology Fit and Fulfillment Center Logistics System Capability: A Study on E-Commerce Fulfillment Centers Ramdani, Dani; Purnomo, Agus; Mulyati, Erna
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 6 (2025): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i6.4859

Abstract

This study explores how the complexity of customer orders and the strength of logistics systems impact service quality in E-Commerce fulfillment centers, using the Task-Technology Fit (TTF) model as a framework. The research focuses on E-Commerce companies in the Jabodetabek area, gathering data from 200 employees through a quantitative method using SEM-PLS. Results show that while complex orders can improve the alignment between tasks and technology, they may reduce logistics system effectiveness. However, strong logistics capabilities enhance both TTF and service quality. The study highlights TTF as a key factor linking logistics performance to service outcomes. These findings offer both theoretical insights into the TTF model and practical guidance for E-Commerce businesses aiming to improve service efficiency by better aligning technology, logistics, and task demands.
Co-Authors Dani Ramdani, Dani Defan Cristoper Zebadiah Erna Mulyati Erna Mulyati Erna Mulyati Fachmi Rachmat Chaidar, Diar Gunawan, Andri Handoko, Kokoh Hariadi Ismail Lasmana, Hendri Lestiani, Melia Eka Mustafia Mustafia* Nasrudin, Muhamad Faisal Pratama, Muhammad Fikri Putri Mety Zalynda Ramadhan Surya Dinata Sudrajat, Yogi Sutarman Sutarman Syafrianita Syafrianita