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All Journal JURNAL ILMIAH MANAJEMEN & BISNIS DeReMa (Development Research of Management) Jurnal Manajemen Jurnal Universitas Paramadina Kinerja: Jurnal Ekonomi dan Manajemen JURNAL MANAJEMEN JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Menara Ilmu Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Manajemen Universitas Bung Hatta Jurnal Pusat Akses Kajian Manajemen Asean International Journal of Business e-Jurnal Apresiasi Ekonomi International Journal of Indonesian Business Review

Sefnedi Sefnedi, Sefnedi

Program Magister Sains Manajemen, Universitas Bung Hatta,Padang.

Author-ID : 636402

Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

Published : 21 Documents Claim Missing Document

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Kinerja tugas pada rumah sakit Agustina, Lia; Sari, Rahmi Hamda; Sefnedi, Sefnedi; Zaitul, Zaitul; Akmal, Akmal
JURNAL MANAJEMEN Vol 12, No 2 (2020)
Publisher : Faculty of Economics and Business Mulawarman University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29264/jmmn.v12i2.7713

Tujuan dari makalah ini adalah untuk memahami siklus emosional hubungan karyawan danpelanggan menggunakan model interaksi sosial. Survei dilakukan dengan kuesioner yang dibagikankepada 54 karyawan Rumah Sakit Siti Rahmah.Studi ini menemukan bahwa orientasi dan emosikaryawan layanan sangat penting untuk memprediksi tampilan emosi dan kinerja tugas pelanggan.Melalui penelitian, untuk mengatasi karyawan yang emosional, penelitian ini menunjukkan bahwajawaban dapat terletak pada hubungan antara hasil bisnis dan emosi positif karyawan. Manajer harusmenciptakan lingkungan yang baik bagi karyawauntuk bekerja dalam suasana yang menyenangkan.Kontribusi penting dari penelitian ini adalah yang memberikan dukungan empiris awal untuk modelinteraksi sosial dalam pengaturan layanan karyawan dan pelanggan di bidang rumah sakit. Studi inimenemukan bahwa orientasi dan emosi karyawanpadalayanan sangat penting untuk memprediksitampilan emosi dan kinerja tugaskaryawan. Selain itu, emosi karyawan memiliki hubungan positifdengan suasana hati karyawan, dan suasana hati karyawan memiliki hubungan positif dengan tampilanemosi pelanggan, tetapi emosi karyawan memiliki hubungan signifikan positif dengan tampilanpelanggan. Tampilan emosi pelanggan memiliki hubungan positif dansignifikan dengan kinerja tugas.

BURNOUT PADA PERAWAT RSUD Dr. MUHAMMAD ZEIN PAINAN : KEPEMIMPINAN EFEKTIF SEBAGAI MODERATOR Yulia, Ayu; Defianti, Lidia; Sefnedi, Sefnedi; Zaitul, Zaitul; Akmal, Akmal
Menara Ilmu Vol 14, No 2 (2020): VOL. XIV NO. 2 OKTOBER 2020
Publisher : LPPM Universitas Muhammadiyah Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31869/mi.v14i2.2018

Penelitian ini bertujuan untuk menguji kepemimpinan efektif sebagai moderator pada hubungan antara stres kerja, dukungan supervisor, terhadap burnout. Responden dalam penelitian ini adalah 119 perawat di Rumah Sakit Dr. Muhammad Zein Painan, Metode pengambilan sampel menggunakan rumus slovin. Teknik pengumpulan data adalah survei. Data pada penelitian ini dianalisis dengan metode SEM-PLS. Hasil penelitian ini menunjukkan bahwa stres kerja dan dukungan supervisor memiliki pengaruh signifikan terhadap burnout. Tetapi kepemimpinan efektif tidak mempengaruhi burnout kemudian ditemukan juga bahwa kepemimpinan efektif tidak memoderasi hubungan antara stres kerja dan dukungan supervisor terhadap burnout.

ANALISIS DIMENSI KUALITAS PELAYANAN DAN PENGARUHNYA TERHADAP LOYALITAS WAJIB PAJAK RESTORAN DENGAN KEPUASAN SEBAGAI VARIABEL MEDIATOR Sefnedi Indra
Jurnal Universitas Paramadina Vol 10 No 3 (2013)
Publisher : Universitas Paramadina

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (95.63 KB)

AbstractTaxing revenue plays important role in budgeting of every country andregion. One of regions that depends on its revenue from restaurant taxingsector is regency of West Pasaman. Therefore, regional taxing managementbecames more crutial and affected by the customer loyalty. Among the broadfactors that are able to impact restourant taxing customer namely servicequality and customer satisfaction. The purpose of this research is toinversigate the mediating role of customer satisfaction on the relationshipbetween service quality dimensions and customer loyalty. This researchconceptualizes the service quality consists of five dimensions namelytangibles, empathy, reliability, responsiveness and assurance. The researchpopulation is all restaurant taxing customers located in regency of WestPasaman which accounted for 98 people and considered as researchrespondent. In order to test hypotheses development, this research performsmultiple and hierarchical regressions by performing Statistical Package forSocial Science (SPSS) version 19.0. The result of analysis shows that 1)Dimensions of empathy, reliability, responsiveness and assurancesignificantly influence restaurant taxing customer loyalty, while dimensionof tangible did not have significant effect. 2) Dimensions of tangibles,empathy, reliability, responsiveness and assurance significantly influencerestaurant taxing customer satisfaction. 3) Customer satisfactionsignificantly influences restaurant taxing customer loyalty. 4) Customersatisfaction plays as mediating variable on the relationship betweendimensions of empathy, reliability, responsiveness, assurance and restauranttaxing customer loyalty. 5) The results of analysis provide practicalcontribution and recommendation to enhancing customer satisfaction byimplementing better service quality.

PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH KREDIT KONSUMTIF: CITRA BANK DAN KEPUASAN NASABAH SEBAGAI VARIABEL MEDIATOR Sefnedi Sefnedi
Jurnal Universitas Paramadina Vol 11 No 3 (2014)
Publisher : Universitas Paramadina

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (155.617 KB)

The banking sector plays an important role to support economic growth. However, nowadays the banking industry is facing keen competition. The success of the bank in order to win the competition is determined by customer loyalty. One of bank that is fully aware of the high level of competition in the banking industry and the importance of customer loyalty is the Jambi Bank Branch Sungai Penuh. Among the broad factors that are able to impact customer loyalty namely banking image, customer satisfaction and service quality. The purpose of this research is to investigate the role of banking image and customer satisfaction as mediator variables on the relationship between service quality and customer loyalty. The population of this study is all customers of consumptive loans at Jambi Bank Branch Sungai Penuh which accounted for 371 customers. The numbers of useful samples were 193 customers by performing proportional cluster random sampling method. In order to conduct hypotheses development, this research performs simple, multiple and hierarchical regression analyses by using Statistical Package for Social Science (SPSS) version 19.0. The results of analysis display that 1) Service quality positively and significantly impacts customer loyalty. 2) Service quality positively and significantly impacts banking image. 3) Service quality positively and significantly impacts customer satisfaction. 4) Banking image and customer satisfaction positively and significantly impact customer loyalty 5) Banking image and customer satisfaction are found as full mediator on the relationship between service quality and customer loyalty. The results of the study provide practical implication to head office of Jambi Bank Branch Sungai Penuh that in order to increase the level of customer loyalty future, it is recommended to enhancing banking image, customer satisfaction as well as service quality.

Persepsi Dukungan Organisasi dan Karakteristik Pekerjaan Terhadap Knowledge Sharing: Organizational Citizenship Behavior Sebagai Mediasi Fitri Handayani; Sefnedi Sefnedi; Irwan Muslim
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 22, No 1 (2021): April - September
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v22i1.4975

Organizational citizenshipxbehavior has been recognized as an important variable for every organization both in academicians and practitioners. Thexpurpose of this study is to investigate thexrole of organizatinal citizenship behavior as mediator onxthe relationshipxbetween perceivedxorganizational support, job characteritics and knowledge sharing. The number of respondents that could be used in this study was 37 employees of the CivilxServants inxthe Public Works andxPublic Housing Agencyxof the West Sumatra Region of Padang City. The resultsxof analysis showedxthat the perceived organizationalxsupport and jobxcharacteristics did not affect significantly knowledge sharing. Perceived organizationalxsupport wasxfound to have positive effect onxorganizational citizenship behavior and jobxcharacteristics did not influencexorganizational citizenship behavior. Furthermore,xorganizational citizenship behaviorxwas found to havexpositive effect on knowledgexsharing. In addition, organizationalxcitizenship behavior wasxproven to mediate thexrelationship between perceived organizationalxsupport and knowledge sharing.xHowever, it did notxmediate the relationship between jobxcharacteristics and knowledge sharing.

The Market Orientation and Performance Relationship: An Empirical Study in Private Universities Sefnedi Sefnedi
DeReMa (Development Research of Management): Jurnal Manajemen Vol 12, No 1 (2017): May
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/derema.v12i1.331

This study examines the empirical link between three dimensions of market orientation, namely, student orientation, competitor orientation and inter-functional coordination, and private university performance in Kopertis X. The study was based on an empirical investigation of private universities located in Indonesia’s provinces of West Sumatera, Riau, Jambi, and Riau Islands. The primary data for the study were collected from a self-administered mail survey of 237 questionnaires from the private university resulting in a sample of 114 usable responses being returned. From the application of the multiple regression analysis it was concluded that all three dimensions of market orientation had a significant impact on private university performance. Student orientation as a predictor variable is the strongest predictor of private university performance then followed by competitor orientation, and inter-functional coordination.Bahasa Indonesia Abstrak: Penelitian ini menguji hubungan empiris antara tiga dimensi orientasi pasar, yaitu, orientasi mahasiswa, orientasi pesaing dan koordinasi antar-fungsional dan kinerja perguruan tinggi swasta di Kopertis X. Penelitian ini didasarkan pada penyelidikan empiris pada universitas swasta yang berada di provinsi Sumatera Barat, Riau, Jambi, dan Kepulaian Riau. Data primer dikumpulkan dari survei dimana dari 237 kuesioner yang disebarkan pada universitas swasta, diperoleh 114 kuesioner yang dikembalikan dan dapat digunakan sebagai sampel. Berdasarkan hasil analisis regresi berganda dapat disimpulkan bahwa ketiga dimensi orientasi pasar memiliki dampak yang signifikan terhadap kinerja perguruan tinggi swasta. Orientasi mahasiswa sebagai variabel prediktor terkuat terhadap kinerja perguruan tinggi swasta kemudian diikuti oleh orientasi pesaing, dan koordinasi antar-fungsional.

Peran kepuasan kerja sebagai mediasi antara kepemimpinan transformasional, stres kerja dan komitmen organisasi Sefnedi Sefnedi; Antoni Antoni; Doni Adrian Riza
KINERJA Vol 17, No 1 (2020)
Publisher : Faculty of Economics and Business Mulawarman University

Kepuasan kerja merupakan variabel penting dan telah mendapatkan perhatian besar baik bagi akademisi maupun praktisi. Namun, faktor-faktor penentu dan konsekuensi kepuasan kerja masih dalam perdebatan. Penelitian ini bertujuan untuk menguji peranan kepuasan kerja sebagai mediasi antara kepemimpinan transformastional, stres kerja dan komitmen organisasi. Data primer dalam penelitian ini diperoleh dari survei yang menggunakan 127 kuesioner di biro organisasi sekretariat daerah, Sumatera Barat yang menghasilkan sampel sebanyak 104 responden. Hasil analisis mengungkapkan bahwa kepemimpinan transformasional dan stres kerja berpengaruh signifikan terhadap kepuasan kerja dan komitmen organisasi. Selain itu, kepuasan kerja juga ditemukan memiliki efek positif terhadap komitmen organisasi. Secara khusus, penelitian ini menemukan bahwa kepuasan kerja memediasi hubungan antara kepemimpinan transformasional, stres kerja dan komitmen organisasi.

Pengaruh Kualitas Pelayanan Kesehatan Rawat Inap Terhadap Tingkat Kepuasaan Dan Loyalitas Pasien Di RSUD Sungai Dareh Kabupaten Dharmasraya Mira Novita Irawan; Sefnedi Sefnedi
JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Vol 7 No 2 (2019): JIM UPB Volume 7 No 2 2019
Publisher : Universitas Putera Batam

Customer or patient has a high bargaining power in the transaction process one health care services. Based on the Ministry of Health (2004) Health Center is a technical implementation unit DHO / State responsible for organizing the development of health in a working area. These services may include quality of service is defined as the difference between expectations or customers' perception of what is acceptable to use a five-dimensional assessment scale consists of tangible, reliability, responsiveness, assurance and empathy. Further on patient satisfaction has been considered as an important contributor in the treatment and better health outcomes. As well as the loyalty of patients who have a very important influence on the development of a company or the health sector and other service providers. This type of research is quantitative non-probability where the total population used as a final sample size of 40 respondents conducted in May-June 2019 in RSUD Sungai Dareh Dharmasraya. The results showed that all three hypotheses can be accepted, because the results of data analysis on these three variables indicate the value of X greater than 1.96 and a significance value less than 0.05% with a positive value and the direction of the direct and indirect relationships. Thus it can be concluded that the higher quality of health care received by the patient's level of satisfaction and loyalty will also be high.

Pengaruh Orientasi Kewirausahaan dan Religiusitas terhadap Kinerja Usaha Kecil dan Menengah Sefnedi Sefnedi; Dorris Yadewani
Jurnal Pustaka Manajemen (Pusat Akses Kajian Manajemen) Vol 2 No 1 (2022): Jurnal Pustaka Manajemen
Publisher : Pustaka Galeri Mandiri

Penelitian ini bertujuan untuk menguji pengaruh orientasi kewirausahaan dan religiusitas terhadap kinerja usaha kecil dan menengah (UKM) di Kota Padang. Populasi dalam penelitian ini adalah seluruh pimpinan atau pemilik UKM di Kota Padang. Teknik penarikan sampel menggunakan pendekatan non-probabilitas yaitu purposive sampling. Jumlah sampel yang digunakan dalam analisis data adalah sebanyak 175 sampel. Penelitian ini menggunakan software SPSS. Hasil penelitian ini menemukan bahwa (i) orientasi kewirausahaan berpengaruh positif dan signifikan terhadap kinerja UKM, dan (ii) religiusitas berpengaruh positif dan signifikan terhadap kinerja UKM. Implikasi manajerial dalam penelitian ini akan didiskusikan kemudian.

DAMPAK PERSEPSI DUKUNGAN ORGANISASI DAN KARATERISTIK PEKERJAAN TERHADAP KNOWLEDGE SHARING: PERAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR SEBAGAI VARABEL MEDIASI Tri Sukma; Fitri Handayani; Sefnedi Sefnedi
JURNAL MANAJEMEN UNIVERSITAS BUNG HATTA Vol 15 No 2 (2020): Jurnal Manajemen Universitas Bung Hatta
Publisher : Management Department, Faculty of Economics and Business, Universitas Bung Hatta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37301/jmubh.v15i2.16901

Organizational citizenship behavior has been recognized as an important variable for every organization both in academicians and practitioners. The purpose of this study is to investigate the role of organizatinal citizenship behavior as mediator on the relationship between perceived organizational support, job characteritics and knowledge sharing. The number of respondents in this study was 37 employees of the Civil Servants in the Public Works and Public Housing Agency of the West Sumatra Region of Padang City. The results of analysis revealed that perceived organizational support and job characteristics did not affect directly knowledge sharing. However, perceived organizational support was found to have positive effect on organizational citizenship behavior while job characteristics did not influence organizational citizenship behavior. Furthermore, organizational citizenship behavior was found to have positive effect on knowledge sharing. In addition, organizational citizenship behavior was proven to mediate the relationship between perceived organizational support and knowledge sharing. However, it did not mediate the relationship between job characteristics and knowledge sharing.

Co-Authors Ahmad Alfarizi Akmal Akmal Akmal Akmal Antoni Antoni Chrismondari, Chrismondari Defianti, Lidia Doni Adrian Riza Dorris Yadewani Fitri Handayani Fitri Handayani Irwan Muslim Lia Agustina Lia Agustina, Lia Mira Novita Irawan Muhammad Rahyu Afani Muslim, Irwan Nor Azilah Husin Olsi Putri Rafki Junaidi Rahmi Hamda Sari Reni Yuliviona, Reni Rika Desiyanti Rini Elvira Sari, Rahmi Hamda Sugino, Bambang Syahdina, Novita Tri Sukma Tri Sukma Tyara Dwi Putri Yulia, Ayu Zaitul Zaitul Zaitul Zaitul

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