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All Journal JURNAL ILMIAH MANAJEMEN & BISNIS DeReMa (Development Research of Management) Jurnal Manajemen Jurnal Universitas Paramadina Kinerja: Jurnal Ekonomi dan Manajemen JURNAL MANAJEMEN JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Menara Ilmu Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Manajemen Universitas Bung Hatta Jurnal Pusat Akses Kajian Manajemen Asian Journal of Community Services (AJCS) Asean International Journal of Business Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) e-Jurnal Apresiasi Ekonomi International Journal of Indonesian Business Review
Safnedi, Sefnedi
Universitas Bung Hatta
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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PERAN KEPUASAN KERJA SEBAGAI MEDIASI ANTARA ATRIBUT KEPEMIMPINAN DAN KOMITMEN ORGANISASI Muhammad Rahyu Afani; Rafki Junaidi; Sefnedi Sefnedi; Zaitul Zaitul
JURNAL MANAJEMEN UNIVERSITAS BUNG HATTA Vol 16 No 1 (2021): Jurnal Manajemen Universitas Bung Hatta
Publisher : Management Department, Faculty of Economics and Business, Universitas Bung Hatta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37301/jmubh.v16i1.18344

Abstract

Research on leadership attributes in influencing organizational commitment with job satisfaction as an intervening variable at PT. Mutiara Agam Palm oil processing with respondents of all employees totaling 39 people, with the result that the Leadership Attribute has a positive effect on Job Satisfaction and Job Satisfaction has no effect on Organizational Commitment, subsequently the Leadership Attribute has a positive effect on Organizational Commitment and Job Satisfaction does not mediate the relationship between Leadership Attributes and Organizational Commitment.
Peran kepuasan kerja sebagai mediasi antara kepemimpinan transformasional, stres kerja dan komitmen organisasi Sefnedi Sefnedi; Antoni Antoni; Doni Adrian Riza
KINERJA Vol 17, No 1 (2020): Maret
Publisher : Faculty of Economics and Business Mulawarman University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jkin.v17i1.7210

Abstract

Kepuasan kerja merupakan variabel penting dan telah mendapatkan perhatian besar baik bagi akademisi maupun praktisi. Namun, faktor-faktor penentu dan konsekuensi kepuasan kerja masih dalam perdebatan. Penelitian ini bertujuan untuk menguji peranan kepuasan kerja sebagai mediasi antara kepemimpinan transformastional, stres kerja dan komitmen organisasi. Data primer dalam penelitian ini diperoleh dari survei yang menggunakan 127 kuesioner di biro organisasi sekretariat daerah, Sumatera Barat yang menghasilkan sampel sebanyak 104 responden. Hasil analisis mengungkapkan bahwa kepemimpinan transformasional dan stres kerja berpengaruh signifikan terhadap kepuasan kerja dan komitmen organisasi. Selain itu, kepuasan kerja juga ditemukan memiliki efek positif terhadap komitmen organisasi. Secara khusus, penelitian ini menemukan bahwa kepuasan kerja memediasi hubungan antara kepemimpinan transformasional, stres kerja dan komitmen organisasi.
Kinerja tugas pada rumah sakit Lia Agustina; Rahmi Hamda Sari; Sefnedi Sefnedi; Zaitul Zaitul; Akmal Akmal
JURNAL MANAJEMEN Vol 12, No 2 (2020): Agustus
Publisher : Faculty of Economics and Business Mulawarman University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jmmn.v12i2.7713

Abstract

Tujuan dari makalah ini adalah untuk memahami siklus emosional hubungan karyawan danpelanggan menggunakan model interaksi sosial. Survei dilakukan dengan kuesioner yang dibagikankepada 54 karyawan Rumah Sakit Siti Rahmah.Studi ini menemukan bahwa orientasi dan emosikaryawan layanan sangat penting untuk memprediksi tampilan emosi dan kinerja tugas pelanggan.Melalui penelitian, untuk mengatasi karyawan yang emosional, penelitian ini menunjukkan bahwajawaban dapat terletak pada hubungan antara hasil bisnis dan emosi positif karyawan. Manajer harusmenciptakan lingkungan yang baik bagi karyawauntuk bekerja dalam suasana yang menyenangkan.Kontribusi penting dari penelitian ini adalah yang memberikan dukungan empiris awal untuk modelinteraksi sosial dalam pengaturan layanan karyawan dan pelanggan di bidang rumah sakit. Studi inimenemukan bahwa orientasi dan emosi karyawanpadalayanan sangat penting untuk memprediksitampilan emosi dan kinerja tugaskaryawan. Selain itu, emosi karyawan memiliki hubungan positifdengan suasana hati karyawan, dan suasana hati karyawan memiliki hubungan positif dengan tampilanemosi pelanggan, tetapi emosi karyawan memiliki hubungan signifikan positif dengan tampilanpelanggan. Tampilan emosi pelanggan memiliki hubungan positif dansignifikan dengan kinerja tugas.
PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PUBLIK DENGAN KEPUASAN PUBLIK SEBAGAI VARIABEL INTERVENING: PERAN NILAI PELANGGAN SEBAGAI MODERASI Sefnedi Sefnedi
Jurnal Apresiasi Ekonomi Vol 4, No 3 (2016)
Publisher : Institut Teknologi dan Ilmu Sosial Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (70.433 KB) | DOI: 10.31846/jae.v4i3.159

Abstract

This studyexamined the intervening effect of customer satisfaction on the relationship between service quality and customer loyalty and the role of customer value as moderating. The research population is all entire communities who received service quality of birth certificate issuance in the period of August-December 2014that accounted for 351customers and the numbers of usable samples were 187 customers.In order to test hypotheses, this study performs simple and hierarchical regression analyses. The results of analysis displayed that service quality positively influences customer satisfaction and customer loyalty, customer satisfaction was found to have positive effect on customer loyalty, customer satisfaction was proven as intervening variable on the relationship between service quality and customer loyalty, and customer value moderated the relationship between service quality and customer satisfaction. Keywords:Service Quality, Customer Satisfaction, Customer Value, and Customer Loyalty.
THE IMPACT OF RELIGIOSITY AS MODERATOR ON THE RELATIONSHIP BETWEEN ENTREPRENEURIAL ORIENTATION, MARKET ORIENTATION AND THE PERFORMANCE OF SMEs Sefnedi Sefnedi
Jurnal Apresiasi Ekonomi Vol 11, No 2 (2023)
Publisher : Institut Teknologi dan Ilmu Sosial Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31846/jae.v11i2.621

Abstract

The purpose of this study was to examine the impact of religiosity as a moderator on the relationship between entrepreneurial orientation, market orientation, and the performance of small and medium-sized enterprises (SMEs). The population in this study was all managers or owners of SMEs in Padang city. The sampling technique used purposive sampling with 257 samples as a sample size. The findings displayed that entrepreneurial orientation and market orientation had a positive and significant effect on the performance of SMEs. Religiosity did not affect the performance of SMEs. However, it strengthened the relationship between entrepreneurial orientation, market orientation, and the performance of SMEs.
The Influence of Financial Literacy, Financial Management, and Financial Technology on Business Performance And Sustainability of Micro, Small, and Medium Enterprises In Sumatera, Indonesia Rika Desiyanti; Nor Azilah Husin; Rini Elvira; Sefnedi Sefnedi; Tyara Dwi Putri; Chrismondari Chrismondari
Jurnal Manajemen Universitas Bung Hatta Vol. 18 No. 2 (2023): Jurnal Manajemen Universitas Bung Hatta
Publisher : Management Department, Faculty of Economics and Business, Universitas Bung Hatta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37301/jmubh.v18i2.23238

Abstract

Business performance and business sustainability are crucial for business owners to achieve their targets. The business performance and sustainability of micro, small, and medium enterprises (MSMEs) contribute positively to the country's economy. When compared to large companies, MSMEs employ the most people. MSMEs more significantly influence the Gross Domestic Product (GDP) growth or development. MSMEs are the backbone of a nation's economy, increasing employment possibilities. The worst issue is the decline in annual sales and potential economic headwinds brought on by dropping commodity prices. This study aims to analyze the influence of financial literacy, financial management, and financial technology on business performance and the sustainability of MSMEs in Sumatra. This study was designed using a quantitative approach and questionnaire survey of MSME owners in Sumatra, Indonesia. A simple random sampling technique is used. The data were analyzed using a structural equation model (SEM). The validity, reliability test, statistical descriptive, and multiple regression tests were conducted. Financial literacy and technology affect business performance; meanwhile, financial management does not. Furthermore, the result shows financial literacy and management affect business sustainability. Financial technology does not affect the sustainability of MSMEs.
THE INFLUENCE OF PERCEIVED VALUE ON PASSENGER LOYALTY WITH PASSENGER SATISFACTION AS A MEDIATING VARIABLE (CASE STUDY: LION AIR PASSENGERS IN PADANG CITY) Sugino, Bambang; Sefnedi, Sefnedi; Yuliviona, Reni
Jurnal Apresiasi Ekonomi Vol 13, No 2 (2025)
Publisher : Institut Teknologi dan Ilmu Sosial Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31846/jae.v%vi%i.948

Abstract

Customer loyalty has received considerable attention from both academics and practitioners. However, the various factors that can explain customer loyalty have not yet been clearly defined. This study examines the role of passenger satisfaction as a mediator between perceived value and loyalty. The population in this study is all passengers using Lion Air in 2024 at Minangkabau International Airport, West Sumatra Province, Indonesia. The total research sample was 150 people. Respondents were obtained by using a sampling technique or purposive sampling. The data analysis used was Structural Equation Model (SEM) using Smart-PLS version 3.2.9. The results showed that perceived value had a positive effect on both passenger satisfaction and passenger loyalty. Passenger satisfaction also has a positive effect on passenger loyalty. Furthermore, passenger satisfaction mediates the relationship between perceived value and passenger loyalty. Keywords : Perceived value, Passenger satisfaction, Customer loyalty
Pengaruh Kualitas Pelayanan Dan Persepsi Harga Terhadap Minat Beli Ulang Dengan Kepuasan Konsumen Sebagai Mediasi Syahdina, Novita; Sefnedi, Sefnedi; Muslim, Irwan
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 4 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i4.9335

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh kualitas pelayanan dan persepsi harga terhadap minat beli ulang dengan kepuasan konsumen sebagai variabel mediasi pada pelanggan Auto Rental Motor Padang. Penelitian ini menggunakan pendekatan kuantitatif dengan metode Structural Equation Modelling (SEM) untuk menguji hipotesis yang telah dikembangkan. Jumlah sampel penelitian sebanyak 117 responden yang diperoleh dengan teknik purposive sampling. Hasil analisis menunjukkan bahwa kualitas pelayanan dan persepsi harga berpengaruh signifikan terhadap minat beli ulang pelanggan. Namun, kualitas pelayanan tidak berpengaruh signifikan terhadap kepuasan konsumen, sedangkan persepsi harga berpengaruh signifikan terhadap kepuasan konsumen. Selain itu, kepuasan konsumen berpengaruh signifikan terhadap minat beli ulang pelanggan. Analisis lebih lanjut menunjukkan bahwa kepuasan konsumen tidak memediasi hubungan antara kualitas pelayanan dan minat beli ulang, tetapi memediasi hubungan antara persepsi harga dan minat beli ulang pelanggan.
Impact of E-service quality on E-customer loyalty: The Role of E-customer satisfaction as Mediator Sefnedi, Sefnedi; Alfarizi, Ahmad
Asean International Journal of Business Vol. 1 No. 2 (2022)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (298.341 KB) | DOI: 10.54099/aijb.v1i2.173

Abstract

Purpose – This paper seeks to examine the mediator effect of e-customer satisfaction on the relationship between e-service quality and e-customer loyalty. Methodology/approach – The population in this study was all OVO e-money customers in Padang city. The sampling technique used a non-probability approach, namely the purposive sampling. In the data analysis, 151 samples were used as a sample size. In order to test hypotheses, the software of SEM-PLS was performed. Findings – It was found that e-service quality has positive effect on e-customer satisfaction and e-customer loyalty. The variable of e-customer satisfaction is also found to have positive effect on e-customer loyalty. Furthermore, the e-customer satisfaction is proven to mediate the relationship between e-service quality and e-customer loyalty. Novelty/value –  e-customer loyalty has been an important factor in the e-marketing. However, the determinants of e-customer loyalty are still far from conclusive.
THE EFFECT OF JOB SATISFACTION AND TRANSFORMATIONAL LEADERSHIP ON KNOWLEDGE SHARING WITH LEARNING ORIENTATION AS A MEDIATION VARIABLE Putri, Olsi; Sefnedi, Sefnedi; Yuliviona, Reni
Jurnal Apresiasi Ekonomi Vol 11, No 3 (2023)
Publisher : Institut Teknologi dan Ilmu Sosial Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31846/jae.v11i3.630

Abstract

The objective of this study For analyze and prove empirically is learning orientation mediates the connection between transformational leadership with shared knowledge at SMAN in District IV Jurai Regency South Coast. Which type of study used is a causal study with a quantitative approach? Population And sample study This is all ASN teachers a total of 115 people on year lessons 2022/2023 that work on all public high schools in District IV Jurai Regency South Coast. The instrument study uses a questionnaire. Technique analysis in study This use analysis Smart Partial Least Square (Smart-PLS) statistics were used For test validity, test reliability, test RSquare, and test hypothesis. The results of this study prove that job satisfaction and learning orientation are not influential to share knowledge, meanwhile, leadership transformational is influential and positive to share knowledge. Learning Orientation mediated connection between Work satisfaction And knowledge sharing (not supported). Learning Orientation mediated connection between transformational leadership and knowledge sharing (not supported).
Co-Authors Akmal Akmal Akmal Akmal Alfarizi, Ahmad Almauli, Rizki Antoni Antoni Azliyanti, Elfitra Chrismondari, Chrismondari Defianti, Lidia Doni Adrian Riza Dores, Dedi Dorris Yadewani Fitri Handayani Fitri Handayani Flora, Anisa Septa Dwi Irwan Muslim Kamener, Dahliana Khandra, Yuli Astuti Lia Agustina Lia Agustina, Lia Linda Wati Mira Novita Irawan Muhammad Rahyu Afani Muslim, Irwan Nor Azilah Husin Putri, Olsi Rafki Junaidi Rahmi Hamda Sari Reni Yuliviona, Reni Rika Desiyanti Rini Elvira Rosha, Zhesasina Sari, Rahmi Hamda Sugino, Bambang Surya Dharma Syahdina, Novita Tri Sukma Tri Sukma, Tri Tyara Dwi Putri Yulia, Ayu Zaitul Zaitul Zaitul Zaitul