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All Journal Jurnal Keperawatan PROSIDING SEMINAR NASIONAL MEDISAINS Jurnal Penelitian Kesehatan Suara Forikes JMM (Jurnal Masyarakat Mandiri) JKM (Jurnal Kebidanan Malahayati) INTERNATIONAL JOURNAL OF NURSING AND MIDWIFERY SCIENCE (IJNMS) Care : Jurnal Ilmiah Ilmu Kesehatan Darmabakti Cendekia: Journal of Community Service and Engagements Jurnal Surya Jurnal Riset Kebidanan Indonesia Salus Publica Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health
Amirul Amalia
Universitas Muhammadiyah Lamongan
Humanities Computer Science & IT Economics, Econometrics & Finance Education Engineering Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Jurnal Surya

 1 
The Relationship of Brand Image and Brand Trust to Patient Loyalty at Intan Medika Lamongan Hospital Rina Anggun Widyastuti; Junita Anggraini; Amirul Amalia; Atiul Impartina; Alifin; M Ganda Saputra; Nihayatul Munaa
Jurnal Surya Vol 16 No 1 (2024): VOL 16 NO 01 APRIL 2024
Publisher : Universitas Muhammadiyah Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38040/js.v16i1.1436

Abstract

Introduction: Brand image is a consumer's response to a brand based on the good and bad of the brand that consumers remember. Patient Loyalty is not only built through brand image but also brand trust, Trust arises as a result of the reliability and integrity of partners shown through the attitude of consistency, competence, integrity and benevolence. The purpose of this study is to determine the relationship between brand image and brand trust to patient loyalty at Intan Medika Lamongan Hospital. Methods: This study is quantitative analysis with a cross sectional design, using a nonprobability sampling technique with an incidental sampling method obtained from 100 respondents. The independent variable is brand image and the dependent brand trust is patient loyalty. The three variables in this study used a closed questionnaire as the instrument. Results: This study obtained the results of some (57%) patients rated brand image Good and (43%) patients rated Very Good, some (82%) patients rated brand trust Good (7%) patients rated Very Good while (11%) patients rated Poor, and some (56%) patients had High loyalty (6%) patients had Very High loyalty (38%) patients had Low loyalty. To test the correlation coefficient, this study used the SPSS 16.0 For Windows program using the Searman Rank test, in testing the relationship between brand image and loyalty, a value of rs=0.097 and a value of p=0.333 were obtained, meaning that there was no relationship between brand image and loyalty, while in testing brand trust with loyalty, a value of rs=0.419 and a value of p=0.000 were obtained, meaning that there was a relationship between brand trust and patient loyalty. Conclusion: It is hoped that the results of this study can increase Brand Trust in order to increase patient loyalty at Intan Medika Hospital. Keywords: Health worker, Knowledge, Occupational Health and Safety (K3)
The Relationship of Management Elements to The Waiting Time in Outpatient Registration of Soegiri Lamongan Hospital Kafidhotin Azizah; Rafida Alifiyah Yusro; Tjatur Ermitajani Judi; Amirul Amalia; M. Ganda Saputra; Nihayatul Munaa; Lilis Maghfuroh
Jurnal Surya Vol 16 No 3 (2024): VOL 16 NO 03 DECEMBER 2024
Publisher : Universitas Muhammadiyah Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38040/js.v16i3.1438

Abstract

Introduction:     Time     Wait    Registration    Treat    Roads     at the hospital     Soegiri    Lamongan    known    from     30     they respond     The     observed    ,     show    that     19     they respond    or  63,3% tidak sesuai dengan standar (≤60 menit). This study aims to determine the relationship between management elements (Man, Method, Information and Time) and waiting time in outpatient registration of Soegiri Lamongan Hospital. Methods: This study used a cross sectional method, with an observational analytical design using an accidental sampling technique obtained from 100 respondents. The independent variable is the management element (Man, Method, Information and Time), and the dependent variable is the waiting time for outpatient registration. The instrument used management elements (Man, Method, Information and Time) using a closed questionnaire, waiting time using an open questionnaire. Results: The research found that the management elements of Man were 51% competent, Method 77% registered via Offline, Information 59% informative, Time 58% fast, and more than some patients stated that the waiting time was not suitable as many as 77 respondents (77%). This study uses the SPSS 25 For Windows program using the Chi Square test with a value of α=0.05 obtained a value of Man p = 0.000, Method p = 0.001, Information p = 0.000, Time p = 0.006 meaning that there is a relationship between management elements (Man, Method, Information and Time) to the waiting time in the outpatient registration of Soegiri Lamongan Hospital. Conclusion: It is hoped that the outpatient unit will further increase the speed of waiting time in outpatient registration through improving the competence of registration officers by taking courses, participating in various trainings, and taking competency certification tests. Keywords: Health worker, Knowledge, Occupational Health and Safety (K3)
Quality Analysis of Management Information Systems Drug Inventory in The Pharmacy Warehouse Dr. Suyudi Paciran Lamongan Hospital Nabela Pandu Winata; Annora Marsha Sunparta; Amirul Amalia; M.Arif Saifuddin; Madekhan; Nuryati; M. Ganda Saputra
Jurnal Surya Vol 16 No 3 (2024): VOL 16 NO 03 DECEMBER 2024
Publisher : Universitas Muhammadiyah Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38040/js.v16i3.1439

Abstract

Introduction: Management Information System (SIM) is one of the most important assets in the era of globalization. The role of technology makes information processing easier because processing is very necessary so that the information produced can be useful for its users, especially in pharmaceutical warehouse drug inventory. The results of the initial survey through interviews showed that there were problems at dr. Suyudi like the discrepancy between the data on drug stock inventory in the computer inventory system and the drug stock in the pharmaceutical warehouse. The purpose of the research is to analyze human resources, SPO, Data, Software, Hardware of drug inventory management information systems in pharmaceutical warehouses. Methods: Descriptive qualitative research design with purposive sampling technique. Data collection instruments are in the form of interview guidelines, observation and document review. Results: The results of human resources research (can run smoothly if supported by human resources who have adequate quality and capacity). SPO (SPO is available but the applicable SPO has not been carried out optimally by pharmacists). Data (the existence of data can help officers in minimizing errors and losses). Software (can help ease the work because the supply of drug data is already stored on the computer but the obstacle is often errors and slow). Hardware (important to support the smooth flow of drug supply activities through the hospital SIM application and facilities are in accordance with standards). Conclusion: Based on the results of the study, it is expected that the management will evaluate the supply of drugs in the pharmaceutical warehouse in using the hospital driver's license.
Co-Authors Abidah Alfi Maritsa Alifin Andri Tri Kusumaningrum Annora Marsha Sunparta Asmara, Dewi Windy Atiul Impartina Dias Tiara Putri Utomo Dwi Dianita Irawan Hanif Assyarify Irawan, Dwi Dianita Junita Anggraini Kafidhotin Azizah Khusnul Ain Lilis Maghfuroh M Ganda Saputra M. Ganda Saputra M.Arif Saifuddin Madekhan Miranda Syafira Widyananda Muhammad Fadhel Maulama Mulyaningsih, Erika Agung Mulyati Mulyati Nabela Pandu Winata Nahardian Vica R Nihayatul Munaa Novi Anggraeni Nuryati Pramulen, Aji Sapta Rafida Alifiyah Yusro Rahmawati, Shinta Alifiana Rina Anggun Widyastuti Riries Rulaningtyas Risya Secha Primindari Rumiati, Yayuk Soegianto Soelistiono Sulistiyowati Sulistiyowati Sulistiyowati Sulistiyowati sulistiyowati, sulistiyowati Tjatur Ermitajani Judi Weni Endahing Warni Yayuk Rumiati Yusrinourdi Muhammad Zuchruf