Garuda - Garba Rujukan Digital

Sistem Informasi Sales Performance Mobile Berbasis Android Pada PT. Arwana Citramulia TBK Jakarta Yuni Eka Achyani; Ibnu Abbas
Paradigma Vol. 24 No. 1 (2022): Periode Maret 2022
Publisher : LPPM Universitas Bina Sarana Informatika

PT. Arwana Citramulia. TBK is one of the manufacturing companies engaged in the sale of ceramics. PT. Arwana Citramulia. TBK already has its own ERP application but there is still a lack of a Customer Relationship Management (CRM) module, making it difficult to see sales results effectively and efficiently for each customer. Therefore, it is necessary to implement CRM to overcome these problems. The stages of implementing this CRM begin with a preliminary study. At this stage, problem identification is carried out through interviews and observations, identifying ongoing business processes and then making system proposals. The description of the system work model that is applied using a use case diagram. The next step is to select the CRM application, then configure and customize the CRM application module. The results of this study indicate that the CRM software that has been selected and implemented, namely the Sales Performance Mobile application can overcome problems at PT. Arowana Citramulia. Tbk., accompanied by the features in the mobile and web sales performance, so every marketing can be easy and effective in selling goods.

Quality Analysis of the BNI Mobile Banking Application for Customers Using Webqual 4.0 Yuni Eka Achyani; Yehezkiel Hardy Saputra
Paradigma Vol. 25 No. 1 (2023): March 2023 Period
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/p.v25i1.1723

PT. Bank Negara Indonesia (Persero) Tbk. is a bank institution owned by the government of the Republic of Indonesia or better known as a state-owned company. In today's digital era, online services are the choice of most customers. This is because all types of banking transactions can be done easily. With the inclusion of smartphones as the devices most needed by the public at this time, BNI offers a mobile banking service called BNI Mobile Banking. This study will measure the quality of the BNI Mobile Banking application through the Webqual dimensions (usability, information quality, interaction quality) and the variable user satisfaction, namely BNI KCU Bogor customers. The data collection method uses primary data in the form of questionnaires distributed to 100 respondents. Data processing is done using SPSS. Based on data processing, it can be seen that the user's perception of ease of use, quality of information, quality of interaction is included in the very good category. Based on the results of the study, it was found that there was only an effect of usability and information quality and no effect of interaction quality on user satisfaction for BNI KCU Bogor customers. From the research results, it can be seen that the information quality variable contributes the largest contribution, namely 94.75% of the other variables

Web-Based Laundry Service Information System Using Rapid Application Development Method Achyani, Yuni Eka; Aulianita, Rizki; Mukhayaroh, Anna
Paradigma - Jurnal Komputer dan Informatika Vol. 26 No. 1 (2024): March 2024 Period
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/p.v26i1.3231

In the current era of digitalization, human needs for time make all household and community activities want to be practical, especially such as washing clothes. Especially for people who have busy demands and do not have time to wash clothes, dry and iron so they prefer to entrust their laundry to the services of a laundry or laundry, for the reason of saving time and to concentrate more on completing their work. This study aims to design a service information system that can help in conveying information about laundry and knowing the valid and efficient website-based laundry service information system. This form of research uses the Rapid Application Development method to produce a product and uses a prototype model to design the system. This Information System is the best solution for solving problems in the management of laundry service systems. With the use of computer data technology that is managed becomes faster, reducing time inefficiencies and reducing the occurrence of errors in processing data.

Web-Based Laundry Service Information System Using Rapid Application Development Method Achyani, Yuni Eka; Aulianita, Rizki; Mukhayaroh, Anna
Paradigma - Jurnal Komputer dan Informatika Vol. 26 No. 1 (2024): March 2024 Period
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/p.v26i1.3231

In the current era of digitalization, human needs for time make all household and community activities want to be practical, especially such as washing clothes. Especially for people who have busy demands and do not have time to wash clothes, dry and iron so they prefer to entrust their laundry to the services of a laundry or laundry, for the reason of saving time and to concentrate more on completing their work. This study aims to design a service information system that can help in conveying information about laundry and knowing the valid and efficient website-based laundry service information system. This form of research uses the Rapid Application Development method to produce a product and uses a prototype model to design the system. This Information System is the best solution for solving problems in the management of laundry service systems. With the use of computer data technology that is managed becomes faster, reducing time inefficiencies and reducing the occurrence of errors in processing data.

Sistem Informasi Sales Performance Mobile Berbasis Android Pada PT. Arwana Citramulia TBK Jakarta Achyani, Yuni Eka; Abbas, Ibnu
Paradigma - Jurnal Komputer dan Informatika Vol. 24 No. 1 (2022): Periode Maret 2022
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/paradigma.v24i1.1075

PT. Arwana Citramulia. TBK is one of the manufacturing companies engaged in the sale of ceramics. PT. Arwana Citramulia. TBK already has its own ERP application but there is still a lack of a Customer Relationship Management (CRM) module, making it difficult to see sales results effectively and efficiently for each customer. Therefore, it is necessary to implement CRM to overcome these problems. The stages of implementing this CRM begin with a preliminary study. At this stage, problem identification is carried out through interviews and observations, identifying ongoing business processes and then making system proposals. The description of the system work model that is applied using a use case diagram. The next step is to select the CRM application, then configure and customize the CRM application module. The results of this study indicate that the CRM software that has been selected and implemented, namely the Sales Performance Mobile application can overcome problems at PT. Arowana Citramulia. Tbk., accompanied by the features in the mobile and web sales performance, so every marketing can be easy and effective in selling goods.

Quality Analysis of the BNI Mobile Banking Application for Customers Using Webqual 4.0 Achyani, Yuni Eka; Saputra, Yehezkiel Hardy
Paradigma - Jurnal Komputer dan Informatika Vol. 25 No. 1 (2023): March 2023 Period
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/p.v25i1.1723

PT. Bank Negara Indonesia (Persero) Tbk. is a bank institution owned by the government of the Republic of Indonesia or better known as a state-owned company. In today's digital era, online services are the choice of most customers. This is because all types of banking transactions can be done easily. With the inclusion of smartphones as the devices most needed by the public at this time, BNI offers a mobile banking service called BNI Mobile Banking. This study will measure the quality of the BNI Mobile Banking application through the Webqual dimensions (usability, information quality, interaction quality) and the variable user satisfaction, namely BNI KCU Bogor customers. The data collection method uses primary data in the form of questionnaires distributed to 100 respondents. Data processing is done using SPSS. Based on data processing, it can be seen that the user's perception of ease of use, quality of information, quality of interaction is included in the very good category. Based on the results of the study, it was found that there was only an effect of usability and information quality and no effect of interaction quality on user satisfaction for BNI KCU Bogor customers. From the research results, it can be seen that the information quality variable contributes the largest contribution, namely 94.75% of the other variables

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