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All Journal Jurnal Keperawatan Komprehensif (Comprehensive Nursing Journal) Jurnal Masyarakat Madani Indonesia
Ayu Laili Rahmiyati
Universitas Jenderal Achmad Yani
Humanities Computer Science & IT Education Health Professions Medicine & Pharmacology Nursing Physics Public Health Social Sciences

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Penerapan Sistem Informasi Manajemen Logistik (SIML) Berbasis Digital di UPT Laboratorium Kesehatan Masyarakat Kabupaten Bandung Barat Ayu Laili Rahmiyati; Dzul Akmal; Susilowati Susilowati; Febriyana Mustika Dewi; Rahadian Malik; Agastya Pandu Satriya Utama
Jurnal Masyarakat Madani Indonesia Vol. 4 No. 4 (2025): November
Publisher : Alesha Media Digital

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59025/zhgef917

Abstract

Manajemen logistik di Unit Pelaksana Teknis Laboratorium Kesehatan Masyarakat Bandung Barat masih dilakukan secara manual, menyebabkan keterlambatan, kesalahan pencatatan, dan ketidaktepatan data yang berdampak pada efektivitas pelayanan. Untuk mengatasi hal tersebut, kegiatan pengabdian masyarakat ini mengusulkan penerapan sistem manajemen logistik berbasis digital yang terintegrasi guna meningkatkan efisiensi, akurasi, dan transparansi pengelolaan bahan laboratorium. Tujuan kegiatan ini adalah menganalisis kebutuhan, merancang, mengimplementasikan, dan mengevaluasi sistem informasi logistik digital yang sesuai dengan kebutuhan mitra. Kegiatan dilaksanakan menggunakan pendekatan partisipatif berbasis kebutuhan dengan tahapan analisis kebutuhan, perancangan sistem, implementasi dan pelatihan, serta monitoring dan evaluasi. Hasil kegiatan menunjukkan sistem informasi logistik berbasis digital berhasil dikembangkan dan diimplementasikan dengan baik, mencakup modul perencanaan, pengadaan, penerimaan, dan distribusi. Sistem ini meningkatkan kecepatan pencatatan hingga 50 persen serta menurunkan kesalahan administrasi sebesar 35 persen. Kesimpulan kegiatan ini menunjukkan bahwa digitalisasi sistem logistik meningkatkan efisiensi kerja, akurasi data, serta memperkuat kapasitas sumber daya manusia dalam pengelolaan logistik laboratorium
Digital Queueing Innovation and Outpatient Service Quality: Integrating Technology Acceptance and SERVQUAL at a Military Hospital in Indonesia Alfina Mentari Salsabila; Suhat Suhat; Novie Elvinawaty Mauliku; Ayu Laili Rahmiyati
Jurnal Keperawatan Komprehensif (Comprehensive Nursing Journal) Vol. 12 No. 2 (2026): JURNAL KEPERAWATAN KOMPREHENSIF (COMPREHENSIVE NURSING JOURNAL)
Publisher : STIKep PPNI Jawa Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33755/jkk.v12i2.1015

Abstract

Background: Long waiting times in outpatient services often reduce service quality. Digital solutions such as online queue systems, including Mobile JKN, are increasingly used to improve efficiency, but their impact on overall service quality remains unclear. Objective: This study aims to examine how effective an online queue system is in improving service quality at Dustira Hospital. Methods: A quantitative approach with a cross-sectional design was applied. Participants were selected through purposive sampling, resulting in a total of 379 respondents. Data were collected using structured questionnaires with Likert-scale responses to assess both the performance of the online queue system and perceived service quality. The independent variable refers to the effectiveness of the online queue system, evaluated using the Technology Acceptance Model (TAM), which includes perceived usefulness, perceived ease of use, behavioral intention, and actual system utilization. The dependent variable is service quality, measured through SERVQUAL dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Data analysis consisted of univariate statistics, Chi-square testing for bivariate analysis, and logistic regression for multivariate analysis. Results: Most respondents were adults aged 18–59 years, male, and had completed secondary education. Bivariate analysis showed a significant association between online queue system effectiveness and perceived service quality (p < 0.05). In the multivariate model, perceived ease of use emerged as the only significant predictor of service quality (p < 0.05; OR = 1.874), indicating that patients who perceived the system as easier to use were more likely to report better service quality. Conclusion: The implementation of an online queue system contributes positively to service quality at Dustira Hospital. Greater ease in system usage is associated with better perceived service quality among patients.
Co-Authors Agastya Pandu Satriya Utama Alfina Mentari Salsabila Dzul Akmal Febriyana Mustika Dewi Novie Elvinawaty Mauliku Rahadian Malik Suhat Suhat Susilowati Susilowati