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PENGARUH BUDAYA ORGANISASI TERHADAP TINGKAT RESISTENSI PERUBAHAN DALAM ORGANISASI MODERN Adhetiya Dwi Evriani; Nadia Adelia Sabilla; Riza Adelia Suryani
Jurnal Media Akademik (JMA) Vol. 3 No. 12 (2025): JURNAL MEDIA AKADEMIK Edisi Desember
Publisher : PT. Media Akademik Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62281/hkrh0243

Abstract

Penelitian ini bertujuan menganalisis bagaimana budaya organisasi mempengaruhi tingkat resistensi terhadap perubahan dalam konteks organisasi modern yang terus mengalami dinamika akibat perkembangan teknologi dan meningkatnya persaingan. Perubahan organisasi kerap memunculkan resistensi dari karyawan, terutama ketika proses tersebut menimbulkan ketidakpastian, ketidakjelasan peran, serta rendahnya tingkat kepercayaan terhadap manajemen. Melalui metode tinjauan pustaka sistematis, penelitian ini menemukan bahwa budaya organisasi yang kaku, hierarkis, dan kurang memberikan ruang bagi partisipasi cenderung memperkuat resistensi perubahan, sehingga menghambat inovasi, mengurangi fleksibilitas, dan memperlambat proses adaptasi strategis. Sebaliknya, budaya organisasi yang berorientasi pada inovasi, kolaborasi, komunikasi terbuka, dan transparansi mampu secara signifikan menurunkan resistensi karyawan, sekaligus menciptakan lingkungan kerja yang mendukung transformasi yang efektif. Hasil studi menegaskan bahwa keberhasilan manajemen perubahan sangat bergantung pada keselarasan strategi perubahan dengan karakteristik budaya organisasi. Oleh karena itu, organisasi disarankan untuk secara proaktif membangun budaya yang adaptif, partisipatif, dan transparan. Penelitian selanjutnya dapat menguji pengaruh kuantitatif dimensi budaya terhadap resistensi perubahan melalui pendekatan empiris maupun eksperimental.
Kearifan Lokal Sebagai Pilar Perdamaian: Analisis Tradisi Resolusi Konflik Keagamaan dalam Konsep “Palembang Zero Konflik” Riza Adelia Suryani
Haumeni Journal of Education Vol 5 No 3 (2025): Edisi Desember 2025
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/haumeni.v5i3.25840

Abstract

Indonesia sebagai negara multikultural memiliki kerentanan tinggi terhadap konflik sosial, terutama yang bersumber dari perbedaan agama dan budaya. Namun demikian, Kota Palembang dengan semboyannya “Palembang Zero Konflik” memberikan contoh keberhasilan dalam mengelola keberagaman secara harmonis. Penelitian ini bertujuan untuk menganalisis model penyelesaian konflik berbasis budaya lokal yang diterapkan di Kota Palembang. Melalui pendekatan kualitatif dengan metode studi kasus, penelitian ini menemukan bahwa nilai-nilai kearifan lokal seperti musyawarah, gotong royong, dan toleransi menjadi pilar utama dalam mencegah serta menyelesaikan konflik. Model ini terbukti efektif dalam menangani konflik berskala kecil hingga menengah, meskipun menghadapi tantangan modernisasi dan dinamika media sosial yang dapat memicu ketegangan baru. Hasil penelitian diharapkan menjadi referensi dalam pengembangan model resolusi konflik berbasis budaya yang relevan bagi daerah lain di Indonesia guna memperkuat integrasi sosial dan perdamaian berkelanjutan.
COMPARATIVE ANALYSIS OF PUBLIC HEALTH SERVICE QUALITY BETWEEN JAPAN’S KOKUMIN KENKOU HOKEN AND INDONESIA’S BPJS KESEHATAN Suryani, Riza Adelia
Journal of Social Politics and Governance (JSPG) Vol. 7 No. 2 (2025): Journal of Social Politics and Governance (December)
Publisher : Prodi Ilmu Pemerintahan, Universitas AMIKOM Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24076/wq2frv92

Abstract

The purpose of this study is to compare the health service systems of Kokumin Kenkou Hoken (KKH) in Japan and BPJS Kesehatan in Indonesia as representations of developed and developing countries. The research problem focuses on the disparities in effectiveness, efficiency, and service quality resulting from differences in infrastructure, financing mechanisms, and technological adoption in both countries. The analysis is grounded in comparative public administration theory and the service quality framework proposed by Zeithaml et al. This study employs a qualitative method through an extensive literature review of regulations, official reports, and recent scholarly findings related to national health insurance systems. The results indicate that KKH outperforms in efficiency, technological integration, such as Electronic Medical Records (EMR) and sustainable financing supported by a 50% government subsidy, while BPJS continues to struggle with financing deficits, service inequality, and limited infrastructure despite adopting digital tools such as the Mobile JKN application and the VClaim system. The study recommends strengthening digital health infrastructure, improving public digital literacy, and enhancing international collaboration to support more inclusive and equitable health service delivery in Indonesia.
PENEGAKAN INTEGRITAS DAN ETIKA APARATUR DALAM PELAYANAN KESEHATAN PUBLIK: STUDI KASUS DI RUMAH SAKIT SITI FATIMAH KOTA PALEMBANG M Dafa Raditya; Muhammad Fitra Alfayed; Sary, Dwy Permata; widya eka stefianesa; Armalisa Nabila Putri S; Arin Juliani; M Fikri Ulumuddin Emp; Riza Adelia Suryani
JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Vol. 3 No. 2 (2026): MARET 2026
Publisher : CV. KAMPUSA AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jemba.v3i2.2184

Abstract

Abstract. This study aims to analyze the enforcement of integrity and ethics among public healthcare officials at Siti Fatimah Hospital Palembang and examine their influence on service quality and public trust. The research employed a qualitative approach, utilizing in-depth interviews with healthcare workers and patients, as well as observations of ongoing service processes within the hospital environment. Data were analyzed descriptively to gain a comprehensive understanding of how integrity and ethical values are implemented in daily healthcare practices. The findings indicate that healthcare personnel demonstrate professionalism, responsibility, and non-discriminatory treatment toward both BPJS-insured and general patients. The application of integrity and ethics is reflected in courteous behavior, effective communication, empathy toward patients’ conditions, and a service orientation focused on patients’ needs and safety. However, service quality is still affected by limitations in the number of healthcare staff and relatively long waiting times. These challenges are more closely related to systemic and managerial aspects rather than violations of professional integrity. The study concludes that integrity and ethical conduct play a crucial role in enhancing patient satisfaction and strengthening public trust in public healthcare services. Continuous reinforcement of integrity values and improvements in service management are necessary to achieve sustainable and comprehensive service quality enhancement.
Analisis Penegakan Integritas dan Etika Aparatur Sipil Negara dalam Pelayanan Publik: Studi Kasus Kantor Lurah 5 Ilir Kota Palembang Edi Wakhyudin, Selsyah Saputri; Alifah, Farah Nur; Sirli Dwianda; Shabira Aisyah; Dhealinda Jasmine; Rinda Yosika; Mila Angellina; Trifia Agusmi; Vinnisha Tria; Riza Adelia Suryani; M. Firza Wendhika
Aliansi: Jurnal Hukum, Pendidikan dan Sosial Humaniora Vol. 3 No. 2 (2026): Maret: Aliansi: Jurnal Hukum, Pendidikan dan Sosial Humaniora
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/aliansi.v3i2.1616

Abstract

This study aims to analyze the implementation of integrity and ethics among Civil Servants (ASN) in public service delivery at the 5 Ilir Subdistrict Office in Palembang City. The 5 Ilir area, which is located in an urban setting with high population density and dynamic socio-economic activities, requires subdistrict officials to provide fast, responsive, and citizen-oriented services. The study adopts a qualitative approach using purposive sampling, designating the Head of the Subdistrict as the key informant. Data were collected through semi-structured interviews, direct observation of administrative service processes, and document analysis. Data analysis was conducted using a descriptive qualitative method to identify practices, values, and mechanisms related to the enforcement of integrity and ethics in public services. The results indicate that the implementation of integrity and ethics at the 5 Ilir Subdistrict Office is reflected in transparent standard operating procedures, an open queuing system, routine briefings, internal and external supervision mechanisms, and responsive leadership in addressing community issues, including the resolution of social conflicts and flood mitigation. The existence of a legal aid post further strengthens public access to justice. The enforcement of integrity is not merely normative but is systematically implemented through regulations, organizational culture, and oversight mechanisms. This study recommends strengthening the digitalization of public services as a strategy to enhance transparency, accountability, and service quality at the subdistrict level.
PERBANDINGAN IMPLEMENTASI DIGITALISASI PELAYANAN PUBLIK ANTARA KOTA PALEMBANG DAN KOTA SURABAYA Andini Sakilla Candra; Annisa Euis Andhini; M Imam Maulidandy; Dr. Katriza Imania, M.Si,; Rizka Azzahri, S.Sos.,M.Si; Riza Adelia Suryani, S.Sos.,M.Si; Nabilla Dwi Maharani
Jurnal Ilmiah Wahana Bhakti Praja Vol 15 No 2 (2025)
Publisher : Lembaga Riset dan Pengkajian Strategi Pemerintahan IPDN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiwbp.v15i2.5627

Abstract

The development of information and communication technology (ICT) has become a key catalyst in transforming public services toward more efficient, transparent, and participatory systems. The Indonesian government, through the Electronic-Based Government System (SPBE) policy, encourages the acceleration of digitalization across all regions; however, its implementation still shows disparities between regions. This study aims to compare the implementation of public service digitalization between Palembang City and Surabaya City using the Systematic Literature Review (SLR) method. The analysis was conducted on 50 scientific journals published between 2015 and 2025, obtained from databases such as Google Scholar, Scopus, DOAJ, and the Garuda Portal, using the keywords: public service digitalization, e-government, smart city, Palembang, and Surabaya. The results indicate that Surabaya has reached the digital integration stage, supported by strong local policies, adequate technological infrastructure, and high public participation through various digital service innovations such as the Surabaya Single Window (SSW), e-Musrenbang, and the Command Center. In contrast, Palembang remains at the digital adaptation stage, facing challenges in infrastructure, human resource capacity, and digital literacy. In conclusion, the success of public service digitalization depends not only on technological aspects but also on the synergy between adaptive policies, bureaucratic readiness, and the level of public participation. This study recommends strengthening local policies and enhancing digital literacy among citizens to accelerate the effectiveness of SPBE implementation across Indonesia.
Integritas Aparatur dan Etika Birokrasi sebagai Pilar Kualitas Pelayanan Publik: Studi Kasus Kelurahan 27 Ilir, Palembang Permata Sari, Intan Dwi; Cahya Putri, Naila; Berliana Safitri, Aisyah; Riana, Ica; Hartanti, Febbry; Wulan Agustien, Zahfarina; Mashary, Try; Sahadewa, Ariel; Aini, Syarifah; Keril, Radia; Adelia Suryani, Riza
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 8 No 1 (2026): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v8i1.1540

Abstract

Quality public service is a manifestation of the government’s responsibility to fulfill community needs, particularly at the village level as the frontline of public service delivery. This study aims to examine the implementation of bureaucratic integrity and ethics in improving the quality of public services at the 27 Ilir Subdistrict Office, Ilir Barat II District, Palembang City. This research employs a descriptive qualitative approach, with data collected through in-depth interviews, observation, documentation study, and literature analysis. The informants consisted of subdistrict officials and community members as service users. The findings indicate that the implementation of integrity and bureaucratic ethics at the 27 Ilir Subdistrict Office has been carried out effectively, as reflected in honest, disciplined, fair, and non-discriminatory service practices. Policies emphasizing clean, transparent, and levy-free services, along with the application of digital-based services, have contributed to improving service quality and public satisfaction. However, technical constraints such as internet network disruptions remain a challenge in online service delivery. Overall, this study concludes that bureaucratic integrity and ethics play a crucial role in enhancing public service quality and strengthening public trust in subdistrict officials, and therefore should be continuously reinforced and developed in a sustainable manner.
INTEGRITAS DAN ETIKA TENAGA KESEHATAN DALAM PELAYANAN PUBLIK: STUDI KASUS DI RSUD X KOTA PALEMBANG Muhammad Hafizh Syahputra; Natasya Dhea Karolin; Naiyla Atikha Syafitri; Hazirah Agustin; Shafira Amelia; Thalia Nova Fitri; Taufal Sen You; Riza Adelia Suryani
JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Vol. 3 No. 3 (2026): MEI
Publisher : CV. KAMPUSA AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jemba.v3i3.2276

Abstract

This study aims to analyze the application of integrity and ethics among health workers in public services at X Regional General Hospital in Palembang and to identify patients' perceptions of the quality of services provided. The study uses a qualitative approach with a case study design. Data collection was conducted through in-depth interviews with health workers and patients, which were then analyzed using thematic analysis techniques through the stages of data reduction, data presentation, and conclusion drawing. The results of the study show that integrity is understood as the harmony between values, words, and actions reflected in honesty, discipline, responsibility, transparency, and a focus on patient safety. Professional ethics are applied through compliance with professional standards, codes of ethics, and SOPs, as well as fair service without discrimination. Patients assessed that medical services were good in terms of attitude, communication, empathy, and speed of treatment. Obstacles were still found in the BPJS administrative process, which was considered more complex and time-consuming. Analysis based on public service theory and the SERVQUAL model shows that the dimensions of responsiveness, assurance, and empathy have been well fulfilled, while the aspects of reliability and tangibles in the administrative system still need to be improved. Strengthening a culture of integrity, improving the administrative system, and enhancing service coordination are important factors in improving the quality of public services and patient satisfaction
Implementasi Integritas dan Etika Birokrasi Pada Dinas Perikanan Kabupaten Ogan Komering Ilir Fadholi, Ahmad Faiz; Karyaeni, Alverina Sintia; Yumni, Badzlin Zata; Jihan, Taqiyyah; Dinda, Adelia Rahma; Dita, Mai Ririn Rahma; Aulia, Nur Rizki; Amru, Muhammad Farhan; Pratama, Karin Gita; Amanda, Amanda; Suryani, Riza Adelia
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 1 (2026): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i1.6752

Abstract

Penelitian ini bertujuan untuk menganalisis implementasi integritas dan etika birokrasi pada Dinas Perikanan Kabupaten Ogan Komering Ilir serta mengidentifikasi tantangan dan strategi penguatannya dalam mendukung tata kelola sektor perikanan yang akuntabel dan berkelanjutan. Penelitian menggunakan pendekatan deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara mendalam, studi dokumentasi, dan studi pustaka. Informan ditentukan secara purposive, meliputi Kepala Dinas, pejabat bidang, dan pegawai pelaksana. Analisis data dilakukan melalui tahapan reduksi data, penyajian data, dan penarikan kesimpulan dengan teknik triangulasi sumber dan teknik untuk menjamin validitas temuan. Hasil penelitian menunjukkan bahwa integritas birokrasi diinternalisasikan melalui penerapan disiplin kerja, penggunaan standar operasional prosedur (SOP), pembinaan kode etik, serta penerapan Sistem Pengawasan Internal (SPI) yang didukung pengawasan eksternal oleh lembaga audit. Etika birokrasi juga tercermin dalam pengelolaan lelang lebak lebung, program restocking, serta penyaluran bantuan perikanan yang mengedepankan prinsip transparansi, akuntabilitas, partisipasi, efektivitas, dan keberlanjutan lingkungan. Mekanisme pelaporan publik, baik secara langsung maupun melalui sistem daring, turut memperkuat kontrol sosial serta mencegah potensi benturan kepentingan. Meskipun implementasi integritas dan etika telah berjalan relatif baik, masih terdapat tantangan berupa keterbatasan kewenangan pengawasan dan perlunya konsistensi internalisasi nilai etika. Oleh karena itu, penguatan kapasitas aparatur, optimalisasi pengawasan, dan peningkatan partisipasi masyarakat menjadi langkah strategis dalam memperkuat tata kelola perikanan yang berintegritas dan berkeadilan.
SOSIALISASI TENTANG PEDOMAN TEKNIS PERATURAN DI DESA PADA PEMERINTAH DESA ULAK KERBAU LAMAKECAMATAN TANJUNG RAJA KABUPATEN OGAN ILIR Lisa Mandasari; Dian Anggraini, Riza Adelia Suryani
JOURNAL OF COMMUNITY DEDICATION Vol. 2 No. 2 (2023): Journal of Community Dedication
Publisher : Adiba Aisha Amira

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The paradigm shift in Indonesia's government system during the current era of reform, transitioning from a centralized to a decentralized system, has implications for changes in regional development management systems. This includes matters related to the creation and establishment of regulations at the village level. The objective is to empower villages to align their specific needs with their local regulations, fostering a strong synergy between the regulations they set and the developmental requirements of the village. In the context of Law Number 111 of 2014 regarding the technical guidelines for regulations in villages during the process of forming legal products, there are several aspects that need attention. These considerations are briefly based on specific principles outlined in legislation. These points serve as the foundation for the outreach activities, given the limited understanding among village governments regarding the technical aspects of forming village regulations. The community outreach initiative took place in Ulak Kerbau Lama Village, Tanjung Raja Subdistrict, Ogan Ilir Regency. The village government, consisting of village leaders and officials, the Village Consultative Body, and community leaders, who are the primary targets of this outreach activity, actively participated in its implementation. The high enthusiasm of the participants is evident from the numerous questions posed by village officials.
Co-Authors Adel Salsabilla Adhetiya Dwi Evriani Adzan, Galuh Efnol Afifah Zanjabila Usman Alfi Nesfiana Alifah, Farah Nur Amalid Wamepa Amanda Amanda Amanda Gutawa Pister Putri Amirah Azaria Lintang Amnah Aulia Ramadhani Amru, Muhammad Farhan Anabel Xaviera Ananda Desvan Perkasa Andini Sakilla Candra Angel Lauren Angga Nugraha Anggraini , Dian Anisa Bella Annisa Euis Andhini Arin Juliani Arin Milka Reti Ario Pradiska Arjuna, Sumitro Armalisa Nabila Putri S Arrahman Syafebri Arwinda Al Maasah Aulia, Nur Rizki Ayu Nur Alfath Azzahra Rizky Fathia Bagas Panjimarta Berliana Safitri, Aisyah Cahya Putri, Naila Demitri Dwi Lestari Devita Dwi Pertiwi Dhealinda Jasmine Dian Anggraini Dian Anggraini Dian Anggraini Dian Anggraini Dinda, Adelia Rahma Dita, Mai Ririn Rahma Dwi Sifa Ulya Edi Wakhyudin, Selsyah Saputri Ela Talia Erin Putri Adelia Fadholi, Ahmad Faiz Fadia Faizah Artika Syifa SY Farcos Nuryas Aulia Putri Ramadani Farras Athiya Fausiah Putri Amelia Fauziah Hasanah Firial Zahra Fransilla Grace Susanto Galuh Efnol Adzan Galuh Efnol Adzan Galuh Efnol Adzan Galuh Efnol Adzan Hapsari, Rindy Putri Hartanti, Febbry Hazirah Agustin Herinda Saldia Tamara Hopipa Ladaina Igusti Ayu Kharisya KMA Inge Wahyuni Januar Eko Aryansah Jihan, Taqiyyah Kanaya Ghita Kencana Karyaeni, Alverina Sintia Katriza Imania Keisya Najwa Putri Keril, Radia Khesya Nadera Assyifa Lisa Mandasari Lisa Mandasari Lisa Mandasari Loly Setiani Lutfi Febrianti M Dafa Raditya M Fikri Ulumuddin Emp M Imam Maulidandy M. Firza Wendhika Mallika Syafitri Mandasari , Lisa Mashary, Try Masruroh, Ina Meilani Putria Meilinda Puspita Sari Mela Barokah Melisyah Melisyah Mellya Mayang Sari Mifouly Fadly Anesti Mikrajatun Nazillah Mila Angellina Misyel Aryanti Muhammad Fitra Alfayed Muhammad Hafizh Syahputra Muhammad Marshal Daffariise Mustika Az zahra Salsabila Mutia Wanda Azizah Naba Kharisma Balqis Nabila Apriliya Ketrin Nabila Chairunnisa Nabilla Dwi Maharani Nadhira Junisa Nadhya Dianisya Alza Nadia Adelia Sabilla Nadisha Aulya Nasril Nadya Vega Nailah Anindya Athaullah Naiyla Atikha Syafitri Natasya Dhea Karolin Naurah Athaillah Nayla Putri Anjani Nonni Ramadani Novia Kencana Novitry Pratiwi Novitry Pratiwi Novitry Pratiwi Novitry Pratiwi Pamungkas, Pandu Permata Sari, Intan Dwi Pratama, Karin Gita Pratiwi, Novitry Rafeyla Sara Nadhifah Rafinzar, Rahmat Rahma Eliza Rahma Mey Rani Rahmita Revadina Raisyah Nazwa Meidina Reina Ashilah Reva Ramdayanti Riana, Ica Rica Rahim Rifdi, Rama Rinda Yosika Ririn Dwi Ariyani Riyanti Oktapiana Rizka Azzahri Rizka Azzahri, S.Sos.,M.Si Rosidatul Hikmah Sakinah Sahadewa, Ariel Salmaniah Riska Puteri Salwa Hersita Mawarzalti Sary, Dwy Permata Shabira Aisyah Shafa Athiya Novila Shafiqah Ryzki Innayah Shafira Amelia Shiva Kirana Azzahra Sinta Aryani Sirli Dwianda Sonia Sonia Syarifah Aini Taufal Sen You Thalia Nova Fitri Tia Rewinta Nababan Trifia Agusmi Uswatun Hasanah Valencia Leonardi Vinnisha Tria Wahdatun Azima widya eka stefianesa Wijayanti, Zetia Wulan Agustien, Zahfarina Yandra Jaya Yolla Sakinah Tasti Yumni, Badzlin Zata Yunita Zakya Syadila Utami