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All Journal jurnal syntax admiration Jurnal Bisnis Hospitaliti Jurnal Pengabdian Kepada Masyarakat MAKARDHI Journal of Hospitality Accommodation Management Journal of Tourism, Culinary, and Entrepreneurship (JTCE) Journal Community Service Consortium
Priliani, Ni Luh Dita
Politeknik Pariwisata Bali
Aerospace Engineering Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences

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Pengaruh Insentif Finansial dan Non Finansial terhadap Kinerja Karyawan Hotel Timeshare dengan Variabel Mediasi Kepuasan Kerja Ni Luh Dita Priliani; Ida Ayu Putri Widawati; Irene Hanna H. Sihombing
JURNAL BISNIS HOSPITALITI Vol 10 No 2 (2021): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v10i2.529

Abstract

Employee performance is seen as what an employee does and what he doesn't do. Employee performance involves the quality and quantity of output, attendance at work, and timeliness of output. The level of absenteeism is quite high where an average of 14.59% per month. This can have a negative effect on employee performance, meaning that the higher the level of absenteeism will affect the lower performance of the employee. There are indications that employee job satisfaction is not optimal due to inaccurate provision of financial and non-financial incentives. Given this phenomenon, it is interesting to study given the tendency of low employee performance, the possibility of giving inappropriate or unsatisfactory incentives which causes low job satisfaction. Data were collected using a questionnaire method to 104 respondents at Karma Royal Bali. Data were analyzed using SmartPLS software. The results are that financial incentives and non-financial incentives have a positive and significant effect on job satisfaction and job satisfaction as a mediator between financial incentives and non-financial incentives on employee performance at Karma Royal Bali.
Enhancing Employee Performance through Strategic Training: A Study of the Food and Beverage Kitchen Department in Five-Star Hotel in Nusa Dua Luh Putu Kartini; Prastha Adhyatma; Ni Luh Dita Priliani
Jurnal Syntax Admiration Vol. 5 No. 6 (2024): Jurnal Syntax Admiration
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jsa.v5i6.1225

Abstract

This study investigates the impact of training on employee performance in the Food and Beverage Kitchen Department of five-star hotels in Nusa Dua. The research aims to bridge the gap between theoretical models of training and their practical implementation within the hospitality sector. A quantitative descriptive methodology was employed, with data collected through online questionnaire. The data were analysed using SPSS version 23, including validity and reliability tests, simple linear regression, and t-tests. The results indicate a significant positive relationship between training and employee performance. The study concludes that effective training programmes are crucial for enhancing employee performance and recommends improving training methods and facilities. Future research could explore the long-term effects of different training types on performance outcomes.
Pengembangan Kapasitas SDM Pariwisata melalui Pendampingan Tata Kelola Destinasi dan Pemanfaatan Produk Lokal untuk Mendukung Pariwisata Regeneratif Puja, Ida Bagus Putu; Pitanatri, Putu Diah Sastri; Priliani, Ni Luh Dita; Kartini, Luh Putu; Sukariyanto, I Gede Made
Journal Community Service Consortium Vol 4 No 2 (2024): Journal Community Service Consortium
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/consortium.v4i2.5362

Abstract

Labuan Bajo menghadapi tantangan dalam pengelolaan destinasi dan pemberdayaan sumber daya manusia (SDM) untuk mendukung pariwisata berkelanjutan. Dalam upaya mendukung hal ini, Politeknik Pariwisata Bali berperan aktif dalam pembangunan kepariwisataan daerah dan nasional melalui kegiatan penelitian dan pengabdian masyarakat, baik di tingkat lokal, nasional, maupun internasional. Salah satu bentuk pengabdian yang dilaksanakan adalah program pendampingan untuk meningkatkan kapasitas SDM pariwisata di Labuan Bajo, dengan melibatkan 50 peserta. Program ini fokus pada tata kelola destinasi dan pemanfaatan produk lokal sebagai strategi mendukung pariwisata regeneratif. Metode yang digunakan dalam program ini adalah pendampingan kepada Aparatur Sipil Negara (ASN), Kadisparbud Manggarai Barat, pemilik UMKM, Ketua Kelompok Sadar Wisata, pelaku wisata, serta masyarakat yang tertarik mengembangkan diri di sektor pariwisata. Hasilnya, pendampingan yang diberikan berhasil meningkatkan pemahaman dan kemampuan dalam pengelolaan destinasi serta inovasi dalam pemanfaatan produk lokal seperti kemiri, cumi, dan teri menjadi olahan sambal. Pendekatan regeneratif yang diterapkan juga memperkuat pelibatan masyarakat lokal dalam menjaga kelestarian lingkungan dan budaya setempat. Dengan demikian, program ini memberikan kontribusi nyata dalam mendukung pengembangan pariwisata Labuan Bajo yang berkelanjutan dan berbasis pada potensi lokal.
Workforce woman empowerment: Transforming challenges into opportunities in Karma Royal Bali as a timeshare hotel Priliani, Ni Luh Dita; Kartini, Luh Putu; Adyatma, Prastha; Pitanatri, Putu Diah Sastri; Pitanatri, Made Uttari
Bahasa Indonesia Vol 5 No 1 (2025): APRIL 2025
Publisher : School of Tourism, Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jtce.v5i1.5167

Abstract

This study identifies strategies to enhance women's empowerment in the workplace at Karma Royal Bali and examines how these efforts contribute to guest satisfaction within the timeshare hotel system. The research focuses on three properties: Karma Royal Candidasa, Karma Royal Jimbaran, and Karma Royal Sanur. This study used a qualitative methodology through in-depth interviews with women leaders and workers; the study explores themes of gender bias, work-life balance, and career development barriers. Findings highlight effective techniques these women implement to overcome challenges, including training programs, mentorship, and supportive workplace policies, ensuring high service quality and improving guest experiences. Therefore, this study implies that women's empowerment is vital in providing guest satisfaction.
Guest Comments on Online Travel Agents Regarding the Front Office Department Service at Melia Bali Hotel Dwipayana, I Made Brahmantara; Adi, Ida Ayu Sri Puspa; Priliani, Ni Luh Dita
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 2 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i2.2143

Abstract

This research aims to evaluate guest comments on Online Travel Agents (OTAs) regarding the Front Office Department service at Melia Bali Hotel, Indonesia. The study uses a descriptive qualitative research method to assess guest comments obtained from OTA platforms such as Tripadvisor, Booking.com, and Tiket.com during the period from 2018 to 2023. Data collection techniques for this research involve observation and documentation, focusing on analyzing guest comments and identifying patterns in guest expectations regarding the Front Office Department service. The results indicate that there are positive comments related to the quick check-in and check-out processes, staff friendliness, and prompt service. Conversely, negative comments were found regarding slow check-in processes, reservation discrepancies, and a lack of information about hotel facilities. Based on these findings, it is hoped that recommendations can be made to improve the Front Office Department service at Melia Bali Hotel, thereby enhancing guest satisfaction and serving as a reference for future research in the hospitality field, particularly concerning the evaluation of positive and negative guest comments on OTAs regarding Front Office Department services.
Pemberdayaan Perempuan Untuk Meningkatkan Kualitas SDM Hospitaliti untuk Pariwisata Berkelanjutan : Studi Kasus Kota Tomohon, Sulawesi Utara Rumadana, I Made; Kalpikawati, Ida Ayu; Kartini, Luh Putu; Winata, Adi Sistha; Kristiana, Nina Indra; Pitanatri, Putu Diah Sastri; Priliani, Ni Luh Dita
Jurnal Pengabdian Kepada Masyarakat Makardhi Vol. 4 No. 2 (2024): Jurnal Pengabdian Kepada Masyarakat MAKARDHI
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/makardhi.v4i2.1621

Abstract

This study examines the impact of intensive training on women's empowerment in Tomohon City, North Sulawesi, to support sustainable tourism by enhancing the quality of human resources in the hospitality sector. A total of 108 participants attended training sessions on entrepreneurship, accommodation management, and food presentation techniques. Data were collected using questionnaires and semi-structured interviews and analyzed through a mixed-method approach using SPSS version 25. The findings revealed significant improvements in technical skills (average score: 3.94, 98.61%), digital technology usage (average score: 3.94, 98.38%), business income (average score: 3.90, 97.45%), economic independence (average score: 3.92, 97.92%), and overall satisfaction with the training (average score: 3.95, 98.84%). Participants also reported increased confidence in managing their businesses and mastery of new techniques directly applied to their ventures. This research contributes significantly to the literature on women's empowerment through hospitality-based training to support sustainable tourism.
Co-Authors Dwipayana, I Made Brahmantara Ida Ayu Sri Puspa Adi Kalpikawati, Ida Ayu Kartini, Luh Putu Kristiana, Nina Indra Luh Putu Kartini Pitanatri, Made Uttari Prastha Adyatma Putri Widawati, Ida Ayu Putu Puja, Ida Bagus Rumadana, I Made Sastri Pitanatri, Putu Diah Sukariyanto, I Gede Made Winata, Adi Sistha