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Penanganan Check-in Tamu Free Individual Traveller di Le Grande Bali Uluwatu Fraciska, Ni Putu Erica Putri; Seniartha, I Wayan; Pitanatri, Made Uttari
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1327

The purpose of this study is to analyze the handling of Free Individual Traveller guest check-in based on standard operating procedures. The number of samples in this study was 7 staff using interview and observation methods. Data collection is carried out using question assistance for resource persons, data is taken from resource persons who handle guest check-in, namely Guest Service Agent and Front Office manager, In addition, data collection was also carried out from observations of GSA regarding the handling of FIT guest check-in at Le Grande Hotel Bali Uluwatu. The data analysis technique used in this study is a qualitative descriptive research method based on Standard Operating Procedure in handling FIT guest check-in at Hote Le Grande Bali Uluwatu. The results of this study show that in general, the procedure for handling FIT guest check-in at Le Grande Bali Uluwatu Hotel is not in accordance with existing SOPs. It can be said that it is not suitable because Le Grande Bali Uluwatu Hotel expects 100% of these procedures to be implemented, while the percentage figure only reaches 70%. Based on the results of the study, suggestions that can be given are that Le Grande Bali Uluwatu hotels should deliver directions before work and after work so that they always apply standard operating procedures and awareness from guest service agents in implementing SOPs to support services at the hotel.

Workforce woman empowerment: Transforming challenges into opportunities in Karma Royal Bali as a timeshare hotel Priliani, Ni Luh Dita; Kartini, Luh Putu; Adyatma, Prastha; Pitanatri, Putu Diah Sastri; Pitanatri, Made Uttari
Bahasa Indonesia Vol 5 No 1 (2025): APRIL 2025
Publisher : School of Tourism, Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jtce.v5i1.5167

This study identifies strategies to enhance women's empowerment in the workplace at Karma Royal Bali and examines how these efforts contribute to guest satisfaction within the timeshare hotel system. The research focuses on three properties: Karma Royal Candidasa, Karma Royal Jimbaran, and Karma Royal Sanur. This study used a qualitative methodology through in-depth interviews with women leaders and workers; the study explores themes of gender bias, work-life balance, and career development barriers. Findings highlight effective techniques these women implement to overcome challenges, including training programs, mentorship, and supportive workplace policies, ensuring high service quality and improving guest experiences. Therefore, this study implies that women's empowerment is vital in providing guest satisfaction.

SOSIALISASI PELAYANAN PRIMA DAN PENGEMBANGAN HOMESTAY BAGI MASYARAKAT DI DESA WISATA TAJEN, KECAMATAN PENEBEL, KABUPATEN TABANAN Adi, Ida Ayu Sri Puspa; Indrayani, I Gusti Ayu Putu Wita; Darmaputra, Putu Gede Eka; Sekarti, Ni Ketut; Pitanatri, Made Uttari
Jurnal Pengabdian Kepada Masyarakat Makardhi Vol. 5 No. 1 (2025): Jurnal Pengabdian Kepada Masyarakat MAKARDHI
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/makardhi.v5i1.1504

Tajen Tourism Village is a pioneering tourist village that already has various tourism potentials that are ready to be developed. As for the choice to carry out outreach to the community in the Tajen Tourism Village, it is for various reasons, including the village's potential, there are already a lot of tourists visiting and even staying overnight, there are still a few existing homestays and the tourist village is ready to develop homestays according to tourists' expectations. However, judging from the existing potential, the village community has not been able to provide maximum service to tourist requests, both in terms of service when providing culinary delights and homestay cleaning services. For this reason, this community service is carried out in the form of Socialization of Tourism Village Services, with participants from all stakeholders in the Tajen Penebel Tourism Village. The output of this community service activity is to increase the community's understanding of excellent service to tourists, increase the understanding of the meaning of homestay, increase the community's ability to clean and clean homestays, and increase the community's readiness to receive both domestic and international tourists.

Decoding Emotional Intelligence of Hospitality Workforce in Bali: Generation Z Perspectives Indrayani, I Gusti Ayu Putu Wita; Sekarti, Ni Ketut; Puspa Adi, Ida Ayu Sri; Arthini, Ni Nyoman Suci; Pitanatri, Made Uttari
Jurnal Penelitian Pariwisata Vol 8 No 1 (2024): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v8i1.250

Emotional intelligence plays a central role in the hospitality industry as it significantly influences service quality, workplace relationships, and hotel reputation. However, empirical studies on emotional intelligence in previous literature have not specifically focused on Generation Z, the youngest generation entering the workforce. This research aims to identify the emotional intelligence of Generation Z employees. The research adopts a sequential explanatory mixed-method approach, utilizing a questionnaire distributed to 115 Generation Z employees and conducting interviews with middle and top managerial levels in five-star hotels in Bali. The research findings indicate that the emotional intelligence of Generation Z employees varies at different levels across various dimensions. While employees demonstrate an understanding of their own emotions and effectively manage them in service delivery, there is a need for improvement in their ability to comprehend the emotions of others. The practical implications of these findings suggest that hotel management should focus on creating a supportive work environment that enhances employee well-being, including adjustments to work schedules, stress management, and well-being programs to maintain their emotional balance. This study may significantly contribute to the development of effective strategies to optimize the potential of Generation Z employees in achieving service excellence and organizational success. Keywords: hospitality, psychological capital, subjective well-being

Eksplorasi Pengalaman Menginap Mewah: Analisis Reservasi Hotel Meliá Bali pada The Level Presidential Suite dengan Pemandangan Taman Winata, Aldo; Pitanatri, Made Uttari
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1302

This research presents an in-depth exploration of the luxury stay experience through analysis of Hotel Meliá Bali reservations, especially at The Level Presidential Suite with stunning garden views. With an area of 176 square meters, this suite offers a magnificent space involving a double bed and two single beds. The space is split over two floors, with a warm colored lounge and wooden floors downstairs, and a luxurious bedroom with a king four-poster bed upstairs. Exclusive facilities, such as shower and bath, private kitchen, private check-in, and flat-screen TV service with high-speed Wifi, provide an unforgettable touch of comfort. Additional privileges include exclusive access to The Level Lounge, private pool and beach area. This research uses a descriptive approach to analyze the experiences of guests staying in this suite. With keywords such as "The Level Presidential Suite," "Hotel Meliá Bali," and "Garden View," this research aims to provide in-depth insight into the appeal and satisfaction of guests who choose to stay at these luxury accommodations.

INTEGRASI KECERDASAN BUATAN DALAM SISTEM PEMESANAN KAMAR Purbonegoro, Jordan; Pitanatri, Made Uttari
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1304

This research discusses the integration of artificial intelligence (AI) in hotel room booking systems, highlighting its positive impact on customer experience and operational efficiency. From the customer's perspective, the integration of AI can simplify the booking process, increase responsiveness, and provide personalized services. For the hotel, automation of the reservation process and in-depth analysis through AI algorithms enhances operational efficiency and improves the hotel's reputation as innovative. The economic benefits are evident in cost efficiency, revenue growth, and sustainable business models. However, challenges include initial investment, resistance to change, and customer privacy concerns. Technical aspects emphasize the importance of consistent data collection and transparent privacy policy changes. The study concludes that AI integration presents a significant opportunity, but special attention is required to ensure all stakeholders benefit positively.

Eksplorasi Pengalaman Menginap Mewah: Analisis Reservasi Hotel Meliá Bali pada The Level Presidential Suite dengan Pemandangan Taman Winata, Aldo; Pitanatri, Made Uttari
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1305

This research presents an in-depth exploration of the luxury stay experience through analysis of Hotel Meliá Bali reservations, especially at The Level Presidential Suite with stunning garden views. With an area of 176 square meters, this suite offers a magnificent space involving a double bed and two single beds. The space is split over two floors, with a warm colored lounge and wooden floors downstairs, and a luxurious bedroom with a king four-poster bed upstairs. Exclusive facilities, such as shower and bath, private kitchen, private check-in, and flat-screen TV service with high-speed Wifi, provide an unforgettable touch of comfort. Additional privileges include exclusive access to The Level Lounge, private pool and beach area. This research uses a descriptive approach to analyze the experiences of guests staying in this suite. With keywords such as "The Level Presidential Suite," "Hotel Meliá Bali," and "Garden View," this research aims to provide in-depth insight into the appeal and satisfaction of guests who choose to stay at these luxury accommodations.

Eksplorasi Pengalaman Menginap Mewah: Analisis Reservasi Hotel Meliá Bali pada The Level Presidential Suite dengan Pemandangan Taman Winata, Aldo; Pitanatri, Made Uttari
Journal of Hotel Management Vol. 2 No. 2 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Penelitian ini mengeksplorasi pengalaman menginap di Hotel Meliá Bali, fokus pada The Level Presidential Suite dengan luas 176m², ranjang double, dua ranjang single, dan fasilitas mewah seperti dapur pribadi. Metode deskriptif digunakan untuk menganalisis kepuasan tamu dengan kata kunci seperti "The Level Presidential Suite" dan "Pemandangan Taman." Penelitian ini memberikan wawasan tentang daya tarik dan kenyamanan penginapan mewah ini.

Penanganan Check-in Tamu Free Individual Traveller di Le Grande Bali Uluwatu Fraciska, Ni Putu Erica Putri; Seniartha, I Wayan; Pitanatri, Made Uttari
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1327

The purpose of this study is to analyze the handling of Free Individual Traveller guest check-in based on standard operating procedures. The number of samples in this study was 7 staff using interview and observation methods. Data collection is carried out using question assistance for resource persons, data is taken from resource persons who handle guest check-in, namely Guest Service Agent and Front Office manager, In addition, data collection was also carried out from observations of GSA regarding the handling of FIT guest check-in at Le Grande Hotel Bali Uluwatu. The data analysis technique used in this study is a qualitative descriptive research method based on Standard Operating Procedure in handling FIT guest check-in at Hote Le Grande Bali Uluwatu. The results of this study show that in general, the procedure for handling FIT guest check-in at Le Grande Bali Uluwatu Hotel is not in accordance with existing SOPs. It can be said that it is not suitable because Le Grande Bali Uluwatu Hotel expects 100% of these procedures to be implemented, while the percentage figure only reaches 70%. Based on the results of the study, suggestions that can be given are that Le Grande Bali Uluwatu hotels should deliver directions before work and after work so that they always apply standard operating procedures and awareness from guest service agents in implementing SOPs to support services at the hotel.

Implementation of Occupational Safety Standards by Public Area Attendants at Department Style Hotels in Bali Putu Bella Anggreni; Ni Ketut Iswarini; Pitanatri, Made Uttari
Indonesian Journal of Interdisciplinary Research in Science and Technology Vol. 2 No. 10 (2024): October 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/marcopolo.v2i10.11252

This study aims to examine the implementation of occupational safety standards by public area attendants, Department Style Hotel X. Data collection techniques include observation, interviews, and documentation studies. Data analysis was carried out using descriptive comparative qualitative methods between high-risk occupational safety standards (High Risk Task) and their implementation by public area attendants, Department Style. The results of the study showed that full compliance (100%) in maintaining cleanliness and dryness of the floor, installing "wet floor" signs, using stairs in hard-to-reach areas, understanding the use of machines, and managing the area by two public area attendants. However, compliance with the use of masks, gloves, checking cables and machines before use, and using safety equipment was still below 100%. Factors that influence this non-compliance include haste, discomfort in using PPE (Personal Protective Equipment), and lack of inspection of the condition of the equipment.

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