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All Journal Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) Jurnal Ekonomi Modernisasi Jurnal Riset Mahasiswa Manajemen (JRMM) Jurnal Manajemen Teori dan Terapan Cosmogov: Jurnal Ilmu Pemerintahan Jurnal Studi Manajemen dan Bisnis MBR (Management and Business Review) Journal of Economic, Bussines and Accounting (COSTING) SENTRI: Jurnal Riset Ilmiah MILRev: Metro Islamic Law Review Madania: Jurnal Kajian Keislaman
Mohammad Fakhruddin Mudzakkir, Mohammad Fakhruddin
Department Of Management, Economic And Business Faculty, Universitas Airlangga, Indonesia
Religion Aerospace Engineering Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : SENTRI: Jurnal Riset Ilmiah

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The Synergy of Artificial Intelligence and Emotional Intelligence in Human Resource Development: A Systematic Literature Review of Digital-Era Organizational Transformation Afandi, Syukron; Mudzakkir, Mohammad Fakhruddin
SENTRI: Jurnal Riset Ilmiah Vol. 5 No. 2 (2026): SENTRI : Jurnal Riset Ilmiah, Februari 2026 (In Press)
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v5i2.5816

Abstract

This systematic literature review examines how Artificial Intelligence (AI) and Emotional Intelligence (EI) jointly shape Human Resource Development (HRD) in the digital era. Following PRISMA guidelines, we searched Scopus for peer-reviewed English-language journal articles and conference proceedings published between 2019 and January 2026 addressing AI, EI, and HRD/HRM. From 81 records, 14 studies met the inclusion criteria and were analyzed using thematic synthesis. Five themes emerged: (1) AI-driven HRD decision-making, (2) EI as a critical digital-era competency, (3) human–AI collaboration mechanisms, (4) ethical challenges including algorithmic bias and workplace dehumanization, and (5) emerging theoretical frameworks. Unlike prior studies that frame AI as substitutive, our findings advance a human–AI collaboration perspective, demonstrating that AI and EI operate as complementary capabilities. AI strengthens efficiency, scalability, and predictive accuracy, while EI provides contextual judgment, ethical oversight, empathy, and trust-building. In AI-driven recruitment, managerial EI is crucial for identifying and correcting algorithmic bias and for ensuring fair, transparent decision-making. Drawing on Socio-Technical Systems Theory, we argue that digital transformation requires joint optimization of technological systems (AI) and social capabilities (EI). We propose the AI–EI Synergy Framework (AIEIS-HRD), outlining four integration mechanisms: complementarity, augmentation, moderation, and mediation. Sustainable HRD transformation depends on balancing technological advancement with emotionally intelligent governance.
Co-Authors Afandi, Syukron Ahmad Fauzi Ali Djamhuri Donny Trianto Dyatmika, Sutama Wisnu Fendy Suhariadi Hadi, Cholicul Helena Octavianne Hikmah Muhaimin Indrio, Ludita Woro Iva Nurdiana Nurfarida Luthfi Nur Rosyidi Mayangsari, Agni Shanti Nisrina Kartika Putri Nur Lailiyah, Ilfiah Nuri Herachwati Octavianne, Helena Paraswati, Ajeng Dyah Purwono, Rudi Rani Pusparini Relinda Puspitasari Roy Setiawan Sanju Khuma Singh Singh Sarwestri, Katarina Endang Supriyadi Supriyadi Tedyono, Rico Umar Chamdan Wahyu Eko Pujianto Yudhoyono, Agus Harimurti Zuyyinna Choirunnisa