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All Journal PROFESSIONAL HEALTH JOURNAL Shihatuna : Jurnal Pengabdian Kesehatan Masyarakat
Nova Muhani
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Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences

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Pengaruh Mutu Layanan Tenaga Kesehatan Terhadap Tingkat Kepuasan Pasien Di Puskesmas Wanakaya Kecamatan Haurgeulis Kabupaten Indramayu Muhammad Fazar Sidiq Alhayat; Samino; Dina Dwi Nuryani; Dhiny Easter Yanti; Nova Muhani
PROFESSIONAL HEALTH JOURNAL Vol. 5 No. 1 (2023): Desember
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (PPPM) STIKES Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54832/phj.v5i1.632

Abstract

Abstrak Nilai IKM Puskesmas Wanakaya tahun 2021 adalah sebesar 61,55 yang masuk dalam kategori tidak puas. Kepuasan pasien adalah keadaan senang atau bahagia yang dialami pasien selama menggunakan suatu pelayanan kesehatan. Pembentukan kualitas pelayanan kesehatan bergantung pada beberapa faktor, seperti tangible atau bukti langsung, reliability atau kehandalan petugas kesehatan, responsiveness atau daya tanggap petugas kesehatan, assurance atau jaminan tenaga kesehatan, dan empathy atau perhatian petugas kesehatan. Penelitian ini bertujuan untuk mengetahui pengaruh mutu layanan tenaga kesehatan terhadap tingkat kepuasan pasien di Puskesmas Wanakaya Kecamatan Haurgeulis Kabupaten Indramayu. Jenis penelitian yang digunakan dalam penelitian ini adalah penelitian kuantitatif dengan desain cross sectional. Instrumen penelitian yang digunakan adalah kuesioner. Jumlah sampel pada penelitian ini sebanyak 138 pasien rawat jalan yang sudah mendapatkan pelayanan dari tenaga kesehatan di Puskesmas Wanakaya, Kecamatan Haurgeulis, Kabupaten Indramayu. Teknik analisis yang digunakan adalah Pearson Product Moment dan Regresi Linear Berganda. Hasil penelitian uji Pearson Product Moment menunjukkan bahwa ada pengaruh antara mutu layanan tenaga kesehatan dimensi tangibles, reliability, responsiveness, assurance, dan empathy dengan kepuasan pasien. Hasil uji Regresi Linear Berganda menunjukkan ada pengaruh antara mutu tenaga kesehatan (reliability, responsiveness, assurance, empathy, dan tangibles) secara simultan terhadap tingkat kepuasan pasien di Puskesmas Wanakaya, Kecamatan Haurgeulis, Kabupaten Indramayu. Saran yang dapat disampaikan hendaknya dapat mengevaluasi kembali standar waktu pelayanan yang efektif dan efisien, sehingga waktu tunggu pasien dapat lebih singkat Kata kunci: Assurance, Empathy, Reliability, Responsiveness, Tangibles
Community Outreach on Dengue Fever Prevention and the Use of Ovitraps: A Collaborative Initiative Between the Faculty of Health Sciences, Malahayati University, and Universiti Putra Malaysia Agung Aji Perdana; Dina Dwi Nuryani; Lolita Sary; Nova Muhani; Wayan Aryawati; Riyanti Riyanti; Agustina Retnaningsih; Diah Astika Winahyu; Annisa Mayang Soliha; Syafik Arisandi; Maharani Kartini; Muhammad Putra Pratama
Shihatuna : Jurnal Pengabdian Kesehatan Masyarakat Vol 6 No 1 (2026): April
Publisher : FKM UIN Sumatera Utara Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/shihatuna.v6i1.28544

Abstract

Dengue Hemorrhagic Fever (DHF) remains a significant public health problem in tropical regions, including Indonesia and Malaysia. Population mobility, environmental changes, and limited community participation in vector control contribute to the persistence of dengue transmission. This community service activity was conducted in Hajimena Village, South Lampung Regency, on October 30, 2025, as a promotive and preventive effort in community-based dengue prevention. The program aimed to improve community understanding and awareness of dengue prevention through integrated health education and the utilization of ovitraps as a simple and environmentally friendly appropriate technology. The activity was implemented through collaboration between the Faculty of Health Sciences, Universitas Malahayati, and Universiti Putra Malaysia using a participatory education approach, interactive discussions, and hands-on practice in making and installing ovitraps. The evaluation was conducted using a qualitative descriptive approach through participatory observation, group discussions, and participant feedback. The results indicated an improvement in participants’ understanding of dengue, the life cycle of Aedes aegypti mosquitoes, and the importance of environmental-based vector control. Participants also demonstrated interest and readiness to independently apply ovitraps in their residential environments. This activity highlights that cross- institutional and cross-national collaboration can strengthen promotive and preventive efforts in community-based dengue control.
Co-Authors Agung Aji Perdana Annisa Mayang Soliha Dina Dwi Nuryani Easter Yanti, Dhiny Lolita Sary Maharani Kartini Muhammad Fazar Sidiq Alhayat Muhammad Putra Pratama Retnaningsih, Agustina Riyanti Riyanti Samino Syafik Arisandi Wayan Aryawati Winahyu, Diah Astika