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All Journal E-Jurnal Medika Udayana Jurnal Kesehatan Jurnal Prima Medika Sains Journal of Aafiyah Health Research (JAHR) Majalah Anestesia & Critical Care (MACC)
Wirawan, Nur Surya
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Health Professions Medicine & Pharmacology Nursing Public Health

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Journal : Jurnal Kesehatan

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THE APPLICATION OF LEAN HOSPITAL IN ANALYZING THE WAITING TIME OF INPATIENT PATIENTS AT THE EMERGENCY ROOM OF UNHAS HOSPITAL Wirawan, Nur Surya
Jurnal Kesehatan Vol 17 No 2 (2024): JURNAL KESEHATAN
Publisher : Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/kesehatan.v17i2.52031

Abstract

The purpose of this study was to examine the variables that affect the length of waiting time for inpatients in the UNHAS Hospital Makassar emergency room when using the Lean Hospital strategy. This study employed a qualitative methodology that included in-depth interviews with 36 patients and emergency room staff in addition to real-time observation. Descriptive interpretation of the data was carried out, along with value stream mapping to illustrate waiting times and fishbone problem analysis According to the findings, patients at emergency rooms had to wait six hours and six minutes. During patient surveillance, non-value-adding activities predominate, with the main ones being waiting time waste, human talent, flaws, overprocessing, motion, overproducing, and transportation. The resources analysis reveals that more personnel, specifically admissions and registration officials, are required.
Co-Authors . Ratnawati Adil, Andi Ahmad, Muh. Ramli Ala Husain, Alamsyah Ambo Albab Al Umar, Ahmad Ulil Amin, Hisbullah Andi Husni Tanra, Andi Husni Burhanuddin Bahar Datu, Madonna D. Edlin, Edlin Faqri Hasmirah Husain, Alamsyah Ambo Ala Irwan, Andi Alamsyah Krisna, Muhammad Sidharta Musba, A.M. Takdir Nurdin, Haizah Rahim, Octaviana Indri Sakti RATNAWATI Reza, Muhammad Alfi Salahuddin, Andi Supardi, Alif Zulfikar Syafri Kamsul Arif Wijaya Tan, Charles