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All Journal RJABM (Research Journal of Accounting and Business Management) Jurnal Pengabdian Masyarakat Bangsa
Saadah, Dedeh
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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN POLI UMUM PADA KLINIK SUKAMAJU TAPOS DEPOK Rosento, Rosento; Susilowati, Isnurrini Hidayat; Saadah, Dedeh
RJABM (Research Journal of Accounting and Business Management) Vol 5, No 1 (2021)
Publisher : LPPM University 17 Agustus 1945 Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31293/rjabm.v5i1.5530

Abstract

ABSTRACT Service is an activity to serve customer needs. Companies engaged in products or services can provide the best service so that they can provide satisfaction to customers. The research objective was to find out how much influence the service had on customer aging at the Primary Outpatient Clinic of Sukamaju Tapos Depok. This research is a quantitative study with data calculation using SPSS version 16. The population taken is the average data of patient visits in a day, namely 79 patients. The sample in this study was 65 samples using the random sampling method. The research instrument used a questionnaire with a total of 30 (thirty) statement items. Based on data analysis, the results of the study on a correlation coefficient of 0.872 indicate that service quality has a strong relationship with customer satisfaction. From the determination coefficient test, it was found that the contribution of service variables to patient satisfaction was 79.4% and the remaining 20.6% was influenced by other variables not examined by the author. The simple regression results obtained 13,878 showed good with unidirectional constants and it can be concluded that the effect of service quality on satisfaction at the Sukamaju clinic has a significant effect. Keywords: Service Quality, Customer Satisfaction.
Sosialisasi Dasar Hukum Pembinaan Atlet Penyandang Disabilitas Berdasarkan Undang Undang Republik Indonesia Nomor 11 Tahun 2022 Tentang Keolahragaan Imelda, Chitra; Nofianti, Liza; Saadah, Dedeh; Maidianti, Silfy; Hasanuddin, H.; Waliadin, Waliadin
Jurnal Pengabdian Masyarakat Bangsa Vol. 1 No. 10 (2023): Desember
Publisher : Amirul Bangun Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59837/jpmba.v1i10.570

Abstract

Pemerintah bersama DPR RI mengesahkan Undang-undang Keolahragaan untuk para Penyandang Disabilitas sebagai payung hukum berbagai kegiatan Keolahragaan di Tanah Air, melalui Undang Undang Republik Indonesia Nomor 11 Tahun 2022 Tentang Keolahragaan, Undang Republik Indonesia Nomor 8 Tahun 2016 Tentang Penyandang Disabilitas, Peraturan Presiden Nomor 86 Tahun 2021 Tentang Desain Besar Olahraga Nasional, Keputusan Menteri Negara Pendayagunaan Aparatur Negara (Meneg Pan) Nomor 63/Kep/M.Pan/7/2003, Peraturan Gubernur Sumatera Selatan Nomor 52 Tahun 2014 Tentang Pelaksanaan Perlindungan Dan Pelayanan Kesejahteraan Sosial Bagi Penyandang Disabilitas. Melalui sosialisasi yang dilaksanakan bersama Ikatan Guru Olahraga Nasional (IGORNAS) dan instansi terkait, sebagai upayah untuk menyelenggarakan prinsip keadilan dan kepastian hukum, menjamin pemerataan hak dan pembinaan prestasi olahraga bagi atlet penyandang disabilitas. Serta memperoleh pelayanan dalam kegiatan Olahraga bagi Para Penyandang Disabilitas untuk memilih dan mengikuti jenis atau cabang Olahraga yang sesuai dengan bakat dan minat.
Co-Authors Chitra imelda Hasanuddin, H. Isnurrini hidayat, Isnurrini Nofianti, Liza Rosento Silfy Maidianti Waliadin, Waliadin