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Journal : Jurnal Menata

ANALISIS KUALITAS PELAYANAN DI RESTORAN KELONG BABA KOTA BATAM Batti, Marlow Shane; Dailami, Dailami; Thamdzir, Moh; Ilham, Wahyudi; Sukmamedian, Haufi
JURNAL MENATA Vol. 3 No. 1 (2024): MEI
Publisher : Puslitabmas Batam Tourism Polytecnic

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Abstract

A restaurant is a business in the food service industry or part of a tourist accommodation business whose role is to meet the needs of tourists or customers. In this case, good service quality really determines the development of restaurants outside of food and drink. Free. Kelong Baba Batam Restaurant is a restaurant that provides quality service. This research aims to see the application of service quality and what improvements can be made in the management of the Kelong Baba Batam Restaurant, so that the quality of the restaurant's service can be improved or reduced. This research will be carried out using a qualitative descriptive approach. Kelong Baba Restaurant itself has a modern concept and has an attractive interior that makes guests comfortable eating there. Not only is the interior attractive, Kelong Baba Restaurant is also very sensitive to what guests need to make the guests themselves comfortable.
ANALISIS STRATEGI BERSAING DI ELORA COFFEE ROASTERY DI KOTA BATAM Malau, Lastaria; Dailami, Dailami; Thandzir, Moh.; Ilham, Wahyudi; Sukmamedian, Haufi
JURNAL MENATA Vol. 3 No. 2 (2024): November 2024
Publisher : Puslitabmas Batam Tourism Polytecnic

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Abstract

Strategi bersaing yang diaplikasikan oleh Elora Coffee Roastery ialah tetap menjaga kualitas baik itu dari segi produk dan juga dari segi pelayanan. Kemudian setelah menjaga kualitas Elora Coffee Roastery juga menjaga konsistensi rasa yang diberikan. Selain itu Elora juga memberikan tempat yang nyaman dan strategis yang bisa membuat pelanggan yang datang merasa aman dan nyaman. Elora Coffee Roastery juga memiliki Keunggulan untuk dapat berkembang dan bertahan seperti mempunyai tempat yang nyaman dan lokasi yang strategis, harga yang terjangkau, unggul dari segi biji kopi yang disajikan, dan tentunya bisa menjaddi wadah belajar untuk para barista baru yang ingin terjun kedunia food and beverage. Setelah mempunyai strategi dan keunggulan yang dimiliki Elora Coffee Roastery, Rencana kedepannya yang akan diambil untuk dapat bertahan dan bersaing secara kompeten ialah menciptakn varian rasa baru yang unik dan berbeda dari Coffee Shop lain dan akan lebih aktif di sosial media agar menarik pengunjung.
EKSPERIMEN PERBANDINGAN PENGGUNAAN GULA PUTIH DAN BROWN SUGAR DALAM PEMBUATAN SIRUP LEMON DENGAN METODE CHEONG Zahra , Alivia Putri; Ilham, wahyudi; Dailami; Alhamdi, Rezki
JURNAL MENATA Vol. 3 No. 2 (2024): November 2024
Publisher : Puslitabmas Batam Tourism Polytecnic

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Abstract

Fast food and beverages are very popular among customers today because they are quickly made and consumed, so other, healthier alternatives are being sought. By combining fruits or vegetables with the same amount of sugar and leaving them on for a few days to three months, the Cheong method can be used to make any type of syrup. Cheong generally uses white sugar, but some recipes use other options. This study aims to examine the comparison of the use of white sugar and palm sugar to make lemon syrup using the Cheong method. This research method uses an experimental quantitative approach, where the research summarizes two stages of syrup making, namely the stage of making lemon syrup with white sugar, then the stage of making lemon syrup with brown sugar, both of which have a ratio of fruit and sugar with a ratio of 1:1. This study uses an organoleptic test as an assessment of the results of the selected panelists. The use of sugar in in making lemon syrup with the Cheong method can produce insignificant differences in the characteristics of lemon syrup in texture, color, aroma, and taste