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All Journal Jurnal Pengabdian kepada Masyarakat Bina Darma Sinergi International Journal of Management and Business Data : Journal of Information Systems and Management
Rianawati, Dian
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Other

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Sosialisasi Rencana Bisnis Untuk Membantu Usaha Kecil Dan Menengah (UMKM) Di Pempek Atok Semeru Palembang Taqwa, Dwi Muhammad; Isnawijayani, Isnawijayani; Rianawati, Dian
Jurnal Pengabdian kepada Masyarakat Bina Darma Vol. 4 No. 2 (2024): Jurnal Pengabdian kepada Masyarakat Universitas Bina Darma
Publisher : DRPM-UBD

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33557/pengabdian.v4i2.3035

Abstract

Tujuan utama kegiatan pengabdian ini adalah untuk mengetahui apakah pemberdayaan masyarakat melalui pelatihan ergo-entrepreneurship dapat meningkatkan kualitas hidup karyawan Pempek Atok Simeru Palembang dengan mengurangi keluhan muskuloskeletal, kelelahan, dan beban kerja, serta meningkatkan sikap kewirausahaan mereka. Studi ini menggunakan rancangan kelompok pre- dan post-tes (treatment by subjects design) dan melibatkan tiga puluh sampel yang dipilih secara acak bertingkat. Variabel bebasnya adalah pelaksanaan hasil pelatihan ergo-entrepreneurship, yang merupakan pelatihan pemberdayaan masyarakat. Variabel tergantungnya adalah (1) kualitas hidup, yang diukur dengan indikator kelelahan, keluhan muskuloskeletal, dan beban kerja; dan (2) sikap kewirausahaan karyawan Pempek Atok Simeru Palembang.
Evaluation of the Internal Control System Implementation in Credit Card Provision at Bank Rakyat Indonesia’s Regional Offices Helmi, Sulaiman; Septiani, Putri; Rianawati, Dian; Sartika, Dewi; Apandi
Sinergi International Journal of Management and Business Vol. 2 No. 2 (2024): May 2024
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijmb.v2i2.177

Abstract

Credit is one of the largest and most important components of wealth compared to other assets. Therefore, to obtain maximum interest (income) from the loan, the bank concerned must pay special attention to the loan. Therefore, a good management system, such as a management system called internal control, is one of the most important factors in business success. Internal control is policies and mechanisms, other than accounting system control, which are created by management with the belief that the company's goals will be achieved, so that good internal control will bring benefits to business activities, and all activities can be controlled well. This study investigates the implementation of internal control systems in credit provision at Bank Rakyat Indonesia Regional Office (BRI RO) Palembang, emphasizing their critical role in maximizing interest income from loans. Using a qualitative descriptive approach, the research assesses the effectiveness of COSO's five control components control environment, risk assessment, control activities, information and communication, and monitoring. Despite challenges, the study finds that internal controls are effective, supported by skilled employee competencies aligned with their responsibilities. The findings underscore the significance of robust internal control practices in enhancing credit management efficiency and mitigating risks. This research provides practical insights for improving internal control mechanisms to optimize credit operations and ensure financial stability at BRI RO Palembang.
The Role Of Mobile Banking In Improving Service Efficiency To Customers In The Digital Era Helmi, Sulaiman; Adelia; Trisninawati; Rianawati, Dian; Wedadjati , Ratna Sesotya
Data : Journal of Information Systems and Management Vol. 2 No. 2 (2024): April 2024
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/data.v2i3.285

Abstract

This paper explores the impact of Mobile Banking services, specifically the BSB Mobile application, on customer satisfaction and operational efficiency at Bank Sumsel Babel. As Mobile Banking becomes increasingly vital in the digital era, offering greater convenience and speed, this study investigates how the BSB Mobile application affects these aspects of banking service. The research aims to evaluate the effectiveness of the BSB Mobile application in enhancing customer service and reducing operational errors. It addresses a gap in existing literature by providing fresh insights into the specific challenges and benefits experienced by Bank Sumsel Babel. To achieve this, a qualitative research approach was employed, involving three months of direct observation at the Bank Sumsel Babel Tanjung Raja Sub-Branch, complemented by in-depth interviews with both staff and customers. Additionally, a thorough literature review was conducted to support the analysis. The findings reveal that the BSB Mobile application positively influences customer satisfaction by decreasing wait times and improving transaction accuracy. However, it also highlights persistent issues with network connectivity and application usability. The study concludes that while the BSB Mobile application contributes to improved customer satisfaction and operational efficiency, continuous enhancements are required to address these technical challenges. The main implication of this research is that Mobile Banking can significantly boost banking operations, provided that technological reliability and effective user training are prioritized to overcome existing limitation.
Co-Authors ADELIA Apandi, Apandi DEWI SARTIKA Isnawijayani Septiani, Putri Sulaiman Helmi Taqwa, Dwi Muhammad Trisninawati Wedadjati , Ratna Sesotya