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All Journal IWJ : Inland Waterways Journal IWTJ : International Water Transport Journal
Arkani, Hari
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Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering Environmental Science Mechanical Engineering Transportation

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Evaluasi Kualitas Pelayanan Penumpang Pada Pelabuhan Penyeberangan Baubau Provinsi Sulawesi Tenggara Lopulalan, P Marcello; Amanda, Monica; Sari, Vita Permata; Arkani, Hari; Ramadhan, Azuli Iqbal
IWJ : Inland Waterways Journal Vol. 6 No. 1 (2024): Inland Waterways Journal (IWJ:April)
Publisher : Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54249/iwj.v6i1.208

Abstract

Pelabuhan Penyeberangan Baubau merupakan pelabuhan penyeberangan yang mempunyai rute lintasan Baubau-Waara, Baubau-Tolandona, dan Baubau-Dongkala, serta Baubau-Siompu-Kadatua. Untuk lintasan Baubau-Waara dengan jarak 2 mil yang merupakan lintasan komersil. Berdasarkan hasil survey di lapangan, ditemukan beberapa pelayanan bagi pengguna jasa yang belum dijalankan dengan baik seperti masih tergabungnya lokasi ruang tunggu yang di dalamnya terdapat kantin yang menyebabkan ruang tunggu menjadi sempit kapasitasnya dan juga belum tersedianya pendingin ruangan di dalam ruang tunggu yang menyebabkan suhu yang panas di dalam ruang tunggu jika terjadi pembludakan penumpang. Ruang musholla yang areanya masih belum bersih, perlengkapan solat yang belum lengkap dan belum tersedianya tempat wudhu. Setelah pelayaran dengan waktu tempuh yang tidak singkat, penumpang saat turun dari kapal biasanya akan mencari toilet, namun toilet pada Pelabuhan Penyeberangan Baubau belum sesuai dengan peraturan. Dalam penelitian ini metode yang digunakan untuk menganalisa permasalahan yang ada yaitu dengan Customer Satisfaction Index, Gap Analysis dan Importance Performance Analysis. Berdasarkan hasil analisa Customer Satisfaction Index didapatkan indeks kepuasan pengguna jasa sebesar 56,85% dan termasuk dalam kategori cukup puas. Berdasarkan hasil analisa Gap didapatkan nilai Gap tertinggi (-1,45) pada atribut kesetaraan yang adanya fasilitas untuk difable dan ruang ibu menyusui. Dalam analisa Kuadran Importance Performance Analysis ada 6 intrumen atribut yang berada di kuadran I sebagai prioritas utama untuk diperbaiki dan ditingkatkan kualitasnya sehingga tingkat kepuasan pengguna jasa dapat meningkat.
ANALYSIS OF THE READINESS OF THE IMPLEMENTATION OF THE ONLINE TICEKTING SYSTEM PERCEIVED BY SERVICE USERS AND PORT OFFICERS AT THE MARISA FERRY PORT GORONTALO PROVINCE Sutrisno, Slamet Prasetyo; Triwahyuni, Siti Nurlaili; Surnata, Surnata; Arkani, Hari; Zahara, Zahara
IWJ : Inland Waterways Journal Vol. 6 No. 2 (2024): Inland Waterways Journal (IWJ:Oktober)
Publisher : Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang

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Abstract

Marisa Ferry Port is a port that connects Gorontalo and Central Central Sulawesi. Ticket purchasing process ticket purchase process at Marisa Ferry Port still uses the manual method by queuing and having to wait for a long time at the port counter. at the port counter, because it has not using an online ticketing system. To improve the quality of service in booking tickets to users services, so this research aims to determine the readiness of service users and port officials port officers towards the implementation of an online ticketing system system in the ticket purchasing process at the Marisa Ferry Port, Gorontalo Province. Gorontalo Province. This research uses a quantitative approach with observation, documentation and questionnaire. Data collection was conducted by distributing questionnaires to service users and Marisa Ferry Port officers as respondents to obtain data on the level of readiness of service users and port officers. data on the level of readiness of service users and port officials. Based on the results of the analysis, it is known that the percentage of service user readiness is 93% and the readiness of port officials is 78%, indicating that service users and port officials are already ready. indicates that service users and port officials have fully support the implementation of Ministerial Regulation Ministerial Regulation No. 19 of 2020 to implement an online ticketing system at the Marisa Crossing Port. Marisa Crossing Port. For this reason, port organizers are expected to immediately realize online ticket purchases, prepare supporting facilities for online tickets and socialize to the public regarding changes in the ticket purchase system from manual to online using ferrizy applications and websites.
Evaluation of Water Facilities to Support Operations at Kuala Tungkal Ferry Port Based on KM No. 52 of 2004 Santoso, Santoso; Utami, Fisca Dian; Arkani, Hari; Agustina, Hera; Hidaya, Judge Junizar
IWTJ : International Water Transport Journal Vol. 5 No. 2 (2023): International Water Transport Journal (IWTJ: October)
Publisher : Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang

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Abstract

The availability of Fenders at the Kuala Tungkal Ro-Ro Ferry Port is lacking and many are damaged, resulting in greater impacts to the pier, if it continues to occur, it will damage the pier building. The researcher's goal is to determine the condition of the water facilities and analyze the need for fenders and bolders as water facilities at the Kuala Tungkal Ro-Ro Ferry Port. The current condition of the Bolder is damaged and rusty, making it dangerous for ships to moor. Analysis of existing problems, based on the Bambang Triatmodjo Transportation Planning Book in 2009. The results of this study are: 1.) There are no fenders in good condition, all fenders have been damaged and torn for ships operating at the Kuala Tungkal Ro-Ro Ferry Port, the current condition of the fenders is torn, hanging and loose, and there is still a shortage of 1 fender 2.) The current condition of the Bolder Tip is corroded so that it can endanger ships that will moor. Water facilities at the Kuala Tungkal Ro-Ro Ferry Port require rejuvenation of the Bolder iron in order to provide safe, comfortable, and optimal services, then the Fender requires rejuvenation or installation according to the dimensions of the operating ship, so that impacts on the pier can be withstood by the fender and the addition of one fender at the end of the port dolphin.
Analysis of Water Sign Needs on the Rowosari River, Kendal Regency, Central Java Province Triwahyuni, Siti Nurliali; Arkani, Hari; Puspitasari, Novrianti; Panggabean, Yunita; Maulana, Restu Agung
IWJ : Inland Waterways Journal Vol. 7 No. 2 (2025): Inland Waterways Journal (IWJ:October)
Publisher : Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang

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Abstract

The Rowosari River in Kendal Regency plays a strategic role as a water transportation route connecting regions and supporting the community's socio-economic activities. Observations indicate that the signage facilities on the Kendal-Batang route are still suboptimal because there is only one prohibition sign installed, potentially reducing navigation safety and effectiveness. This study aims to analyze the need for water signs on the Rowosari River based on existing conditions, river morphological characteristics, hydrographic factors, and applicable technical provisions. The method used is descriptive qualitative through field observation, visual documentation, GPS coordinates, and literature and institutional data studies. The analysis results indicate the need for the addition of 32 signs consisting of 21 guide signs, 7 prohibition signs, 2 command signs, and 2 warning signs. The distribution of signs is designed to be placed at strategic points such as sharp bends, channel intersections, and anchorage areas, with technical specifications in accordance with the Regulation of the Director General of Land Transportation No. KP.4755/AP005/DRJD/2020. These recommendations are expected to improve shipping safety, navigation effectiveness, and the smoothness of water transportation in the region.
Co-Authors Hera Agustina Hidaya, Judge Junizar Lopulalan, P Marcello Maulana, Restu Agung Monica Amanda Panggabean, Yunita Puspitasari, Novrianti Ramadhan, Azuli Iqbal SANTOSO SANTOSO Sari, Vita Permata Siti Nurlaili Triwahyuni Surnata, Surnata Sutrisno, Slamet Prasetyo Triwahyuni, Siti Nurliali Utami, Fisca Dian Zahara Zahara