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Analisis Perbandingan Sentimen Ulasan Pengguna Aplikasi MyBCA dan BCA Mobile Menggunakan Naïve Bayes Fatra Nadia Rahmawati; Belsana Butar Butar; Kartika Mariskhana
Jurnal Sistem Informasi dan Sistem Komputer Vol 11 No 2 (2026): Vol 11 No 2 - 2026
Publisher : STIMIK Bina Bangsa Kendari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51717/simkom.v11i2.1473

Abstract

Perkembangan teknologi informasi mendorong Bank Central Asia (BCA) mengoperasikan dua platform mobile banking secara bersamaan, yakni MyBCA dan BCA Mobile. Tingginya volume ulasan pengguna di Google Play Store memerlukan pendekatan komputasional untuk memahami persepsi pengguna secara objektif. Penelitian ini bertujuan mengklasifikasikan, membandingkan distribusi, dan mengukur kinerja model Naïve Bayes pada kedua aplikasi. Data dikumpulkan melalui web scraping, dengan total 8.000 ulasan. Tahapan penelitian meliputi preprocessing teks, pelabelan otomatis menggunakan metode Lexicon-Based dengan kamus InSet, pembobotan TF-IDF, dan klasifikasi Naïve Bayes dengan rasio 80:20. Hasil menunjukkan MyBCA memperoleh sentimen positif 54,31%, negatif 34,66%, dan netral 11,03%, sedangkan BCA Mobile memperoleh positif 63,70%, negatif 25,10%, dan netral 11,19%. Model MyBCA menghasilkan accuracy 63,70% dan BCA Mobile 73,62%. Penelitian ini menyimpulkan bahwa BCA Mobile memperoleh persepsi pengguna yang lebih positif dibandingkan MyBCA.
Perancangan Sistem Informasi Time Reporting Berbasis Web untuk Monitoring Beban Kerja Karyawan pada PT SuMoIn Arfan Sansprayada; Riva Abdillah Aziz; Kartika Mariskhana; Ita Dewi Sintawati
Jurnal Minfo Polgan Vol. 15 No. 2 (2026): Artikel Penelitian
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/jmp.v15i2.16138

Abstract

In an era of increasingly intense business competition, companies are required to manage their human resources effectively and efficiently, particularly in measuring and evaluating employee workloads accurately. Poorly managed workloads can potentially reduce productivity and service quality. Work measurement plays a role as an objective instrument in determining standard time and employee workload, while time management serves as an important approach to improving work effectiveness and efficiency. However, a common issue faced by many organizations is the absence of a structured time recording system, making it difficult for companies to monitor workload distribution, evaluate performance, and make data-driven decisions. This condition is also experienced by PT SuMoIn, which has a high level of employee work activity but is not yet supported by an adequate time reporting system. This study aims to design a web-based time reporting information system to assist the company in systematically recording, monitoring, and evaluating employees’ working time. The method used in developing this system is the waterfall method, which consists of the stages of analysis, design, coding and testing, implementation, and system maintenance. The system is developed using PHP programming language and MySQL database. The results of this study indicate that a web-based time reporting information system is the most suitable solution. It is expected that the designed system can improve the effectiveness of human resource management and support more accurate decision-making at PT SuMoIn.