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All Journal CommIT (Communication & Information Technology) Proceeding of the Electrical Engineering Computer Science and Informatics Jurnal Manajemen Indonesia Jurnal Sistem Informasi
Handayani, Putu Wuri
Fakultas Ilmu Komputer, Universitas Indonesia
Computer Science & IT Electrical & Electronics Engineering

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Virtual Tour Actual Usage: The Influence of Perceived Benefits and Sacrifices Azzahra Putri Ramadhanty; Putu Wuri Handayani; Ave Adriana Pinem; Muhammad Hafizhuddin Hilman
Jurnal Sistem Informasi Vol. 17 No. 2 (2021): Jurnal Sistem Informasi (Journal of Information System)
Publisher : Faculty of Computer Science Universitas Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (378.03 KB) | DOI: 10.21609/jsi.v17i2.1103

Abstract

Virtual tours are developed as alternatives to traditional tourism in Indonesia. This quantitative study analyzed factors that influence actual virtual tour usage. A survey was conducted with 1,125 respondents who were aware of virtual tour services. The data were processed using covariance-based structural equation modeling. The results indicate that perceived benefits and sacrifices influenced behavioral intention to use these services. However, accessibility did not affect this intention. Behavioral intention to use significantly affected actual virtual tour usage. This research can help virtual tour providers and regulators increase service utilization and implementation.
Users’ Intention to Use Mobile Health Applications for Personal Health Tracking Galuh Octavia Chrisdianti; Putu Wuri Handayani; Fatimah Azzahro; Satrio Baskoro Yudhoatmojo
Jurnal Sistem Informasi Vol. 19 No. 1 (2023): Jurnal Sistem Informasi (Journal of Information System)
Publisher : Faculty of Computer Science Universitas Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (474.882 KB) | DOI: 10.21609/jsi.v19i1.1196

Abstract

This study aimed to analyze factors influencing the intention to use mobile health applications for personal health tracking (PHT). The respondents were 516 individuals who had used a PHT application, such as Samsung Health, iOS Health, or MiFit. Data processing was done via using partial least squares–structural equation modeling (PLS-SEM). This study uncovered factors that can affect intention to use PHT applications, including perceived usefulness, social influence, facilitating conditions, hedonic motivation, habits, performance risk, and self-health awareness. It was found that perceived ease of use and self-reported health condition do not affect the intention to use PHT applications. This study can provide guidance on PHT application service providers for ensuring data accuracy, increasing user satisfaction when using the applications, and preventing privacy violation.
The Influence of Information Types and Search Intention in Using Branded Or Generic Search Query Ave Pinem; Putu Wuri Handayani; Clarissa Martalin Winona
Jurnal Sistem Informasi Vol. 19 No. 2 (2023): Jurnal Sistem Informasi (Journal of Information System)
Publisher : Faculty of Computer Science Universitas Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21609/jsi.v19i2.1283

Abstract

This study aims to analyze the effect of each type of information and search intention on the use of branded or generic search queries on search engines. This is done because of the emergence of the phenomenon of information overload or explosion of information. The types of tourism information studied are transportation, accommodation, restaurants, shopping places, and tourist attractions with two types of intention, namely purchase intention and intention to search. This study used a quantitative approach by distributing online questionnaires to users who had searched using a search engine and managed to collect 1,256 respondents. Data were analyzed using binary logistic regression. We found that intention influences the use of branded or generic search queries and several types of information influence the use of search queries. Transportation and shopping information could influence users in choosing to use generic or branded search queries.
The Influence of Perceived Usefulness, Satisfaction, and Personalization on Subscription Video on Demand Continuance Intentions Natasya Elora Carissa; Muhammad Erlangga; Cindy Sonesha Evik; Putu Wuri Handayani
CommIT (Communication and Information Technology) Journal Vol. 17 No. 2 (2023): CommIT Journal
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/commit.v17i2.8446

Abstract

The rapid development of Subscription Video on Demand (SVoD) services in Indonesia makes it promising. The change in consumers’ behavior from watching movies through television channels and cinemas to online streaming has encouraged industry players to look for innovation. The research aims to analyze factors influencing the intention to continue using SVoD with Netflix as the case study. The research combines two theories, namely Information System Success (ISS) Model and Expectation Confirmation Theory (ECT). The research also adds an aspect of personalization which is one of the characteristics of SVoD services. There are 623 respondents who have used Netflix’s SVoD service at least once (purposive sampling) to participate in the research. The data are analyzed using the covariancebased structural equation model and facilitated using AMOS 26 program. The results indicate that service quality has a positive effect on confirmation. Then, system quality has a positive effect on perceived usefulness, and confirmation has a positive effect on satisfaction. Moreover, satisfaction, perceived usefulness, and personalization positively affect continuance intention to use SVoD services. Based on these results, the research is expected to contribute to SVoD service providers to evaluate their services so that users have the intention to continue using the SVoD services.
The Influence of Conversation Skills on Chatbot on Purchase Behavior in E-Commerce Aulia Ramadhani; Putu Wuri Handayani; Ave Adriana Pinem; Puspita Kencana Sari
Jurnal Manajemen Indonesia Vol 23 No 3 (2023): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v23i3.5304

Abstract

To date, chatbots have been widely used in e-commerce as a replacement for conventional customer service agents. This study aims to analyze the influence of chatbots’ conversation skills on purchasing decisions made by e-commerce users. The specific skills examined were tailored response and response variety. This study used quantitative methods with online questionnaires and involved 699 respondents who had shopped on an ecommerce website and used a chatbot feature in the application. The e-commerce platforms involved in this study were the top five used in Indonesia: Shopee, Tokopedia, BliBli, Lazada, and Bukalapak. The data collected were analyzed using the partial least squares structural equation modeling method. The results show that the conversational skills of chatbots can influence consumer shopping decisions which can increase the sales of ecommerce organizations. The results provide guidance for e-commerce platforms using chatbots to help consumers with shopping. Keywords—Conversational Skills; Chatbot; E-Commerce; Indonesia; Purchase Behavior
Co-Authors . Yulianti . Yulianti . Yulianti Achmad Nizar Hidayanto Agung Firmansyah Agung Firmansyah Agung Firmansyah Agung Firmansyah Agung Firmansyah Sampe Akbar, Muhammad Ilman Andrianto Susilo Andrianto Susilo Aulia Ramadhani Ave Adriana Pinem Ave Pinem Azzahra Putri Ramadhanty Azzahro, Fatimah Azzahro, Fatimah Boucelma, Omar Bressan, Stéphane Cindy Sonesha Evik Clarissa Martalin Winona Clarita Nainggolan Doan Khanh Han Doan Khanh Han Doan Khanh Han Dwipuspa Ramadhanti Santoso Fatimah Azzahro Fatimah Azzahro Fatimah Azzahro Ferdiansyah, Irvan Galuh Octavia Chrisdianti Hadjar, Siti Han, Doan Khanh Hariyaty, Ultary I Made Wiryana I Made Wiryana I Made Wiryana, I Made Iik Wilarso Iik Wilarso Iik Wilarso Iik Wilarso Indra Budi Irvan Ferdiansyah Irvan Ferdiansyah Irvan Ferdiansyah J.W. Saputro J.W. Saputro J.W. Saputro Jan-Torsten Milde Jan-Torsten Milde Jan-Torsten Milde Kardia, Nurulita Prihasti Kirana Widyastuti Layungsari Layungsari Layungsari Layungsari Layungsari Layungsari Layungsari Layungsari Maemonah, Maemonah Milde, Jan-Torsten Muhammad Aldi Yusron Muhammad Erlangga Muhammad Hafizhuddin Hilman Muhammad Ilman Akbar Muhammad Ilman Akbar Muhammad Ilman Akbar Munajat, Qorib Mursal Rais Mursal Rais Mursal Rais Mustafa Kamal Mustafa Kamal Mustafa Kamal Nainggolan, Clarita Natasya Elora Carissa Nurhayati, Suci Lestarini Nurulita Prihasti Kardia Nurulita Prihasti Kardia Nurulita Prihasti Kardia Omar Boucelma Omar Boucelma Omar Boucelma Pinem, Ave Adriana Puspita Kencana Sari Puspitarini, Wita Qorib Munajat Rais, Mursal Riri Satria S.Pd. M Kes I Ketut Sudiana . Sandya Sekar Murti Saputro, J.W. Satria, Riri Satrio Baskoro Yudhoatmojo Septiane Andriane Setiadi Yazid, Setiadi Siti Hadjar Stéphane Bressan Stéphane Bressan Stéphane Bressan Suci Lestarini Nurhayati Suci Lestarini Nurhayati Suci Lestarini Nurhayati Susilo, Andrianto Ultary Hariyaty Ultary Hariyaty Ultary Hariyaty Widyastuti, Kirana Wita Puspitarini Yova Ruldeviyani Yusron, Muhammad Aldi