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All Journal JSKK (Jurnal Sains Keolahragaan dan Kesehatan) JURNAL PENDIDIKAN TAMBUSAI JUARA : Jurnal Olahraga Abdi Masyarakat IPTEK: Jurnal Hasil Pengabdian kepada Masyarakat JUARA
Sidik, Rizky Muhammad
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Journal : JUARA

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Kepuasan Pelayanan Pendidikan: Studi pada Program Studi Terapan Kepelatihan Olahraga Universitas Negeri Surabaya Fajar, Muhammad Kharis; Ashadi, Kunjung; Sidik, Rizky Muhammad; Rusdiawan, Afif; Rasyid, Muhammad Labib Siena Ar
JUARA : Jurnal Olahraga Vol 8 No 3 (2023): JUARA: Jurnal Olahraga
Publisher : Universitas Muhammadiyah Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33222/juara.v8i3.3416

Abstract

University, which is the only vocational education program in sports in Indonesia. This study used quantitative survey research with 47 undergraduate students of Applied Sports Coaching at Surabaya State University as research subjects. The instrument used uses the SERVQUAL method, which consists of five dimensions, reliability, responsiveness, assurance, empathy, and tangible, with 22 questions. The research questionnaire is given online when students make a study plan. The results showed that the Customer Satisfaction Index (CSI) value was 66.58%. The dimensions of responsibility and credibility are the best compared to the other dimensions. The conclusion is that overall the level of satisfaction with educational services felt by students at the Bachelor of Applied Sports Coaching at Surabaya State University is in the satisfied category. However, some dimensions need to be improved, namely, transparency and fairness.
Co-Authors Abdul Hafidz Aji, Wahyu Renandi Bikalawan, Sauqi Sawa Daulay, Dio Alif Airlangga Gosy Endra Vigriawan Henri Gunawan Pratama Jatmikanto, Riski Septa Kolektus Oky Ristanto Kunjung Ashadi Muchamad Arif Al Ardha Muhammad Kharis Fajar Nining Widyah Kusnanik Nugraha, Testa Adi Pambudi, Nafisa Arif Pradana, Priya Yoga PRIMANATA, DANI Rasyid, Muhammad Labib Siena Ar Rusdiawan, Afif Tutur Jatmiko Utami, Tri Setyo Utami, Try Setyo