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All Journal JURNAL PENDIDIKAN TAMBUSAI Jurnal Administrasi Pemerintahan Desa Publicness: Journal of Public Administration Studies Orasi: Jurnal Ilmu Politik dan Sosial
Fitri Helmi, Rahmadhona
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Humanities Law, Crime, Criminology & Criminal Justice Social Sciences

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Analisis Implementasi Governasi Digital Dalam Penggunaan Aplikasi IKD (Identitas Kependudukan Digital) di Disdukcapil Kota Padang Asmaniah, Asmaniah; Aulia Pratama, Nanda; Cahayani Karmila, Vira; Oktaviani, Wulan; Fitri Helmi, Rahmadhona
Orasi: Jurnal Ilmu Politik dan Sosial Vol. 1 No. 2 (2024): Orasi: Jurnal Ilmu Politik dan Sosial
Publisher : Inovan Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63217/orasi.v1i2.61

Abstract

This study aims to analyze the implementation of digital governance in the use of the Digital Population Identity (IKD) application at the Population and Civil Registration Office (Disdukcapil) of Padang City. This study uses a descriptive qualitative approach with data collection techniques through interviews, observation, and documentation. The results showed that the implementation of the IKD application since early 2023 has improved the efficiency and effectiveness of population services. IKD facilitates community access to administrative documents through digitization, reducing the need for manual interaction with the Disdukcapil office. However, the application faces internal constraints such as network problems and external constraints such as limited access to technology and low public understanding. The level of community acceptance of IKD is influenced by age, education, and availability of digital devices. To overcome these challenges, Disdukcapil Padang City coordinates with the central government, conducts field socialization, and provides manual services as an alternative. The implementation of the IKD application supports digital governance principles, such as transparency, accountability and efficiency, in line with the vision of excellent service. This study concludes that despite challenges in its implementation, IKD is a significant innovation in improving the quality of digital-based public services in Padang City.
Implementasi Manajemen Risiko dalam Pengelolaan Gangguan Jaringan Telekomunikasi di Kantor Telkom Kota Padang Rahma Oktariandani, Nadya; Fitri Helmi, Rahmadhona
PUBLICNESS: Journal of Public Administration Studies Vol. 4 No. 3 (2025): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v4i3.334

Abstract

This study aims to analyze the implementation of risk management in managing telecommunications network disruptions at the PT Telkom office in Padang. The background of this study is based on the high complexity of network infrastructure and the increasing potential for disruptions due to technical, environmental, and external factors such as natural disasters and construction activities. This study uses a descriptive qualitative approach with data collection techniques through interviews, observation, and documentation studies. The results of the study show that Telkom Padang has implemented the five main stages of risk management in accordance namely risk identification, policy implementation, policy execution, risk monitoring, and contingency plan testing. The mitigation strategies implemented include mapping high-risk areas, coordinating with external parties, gradually updating infrastructure, enhancing real-time monitoring systems, providing backup materials, and conducting crisis management simulations. This implementation has proven to enhance network reliability and customer satisfaction, as well as strengthen Telkom Padang's operational resilience in addressing risk dynamics in the digital era. This research contributes theoretically to the development of risk management science in the telecommunications sector and provides practical benefits for PT Telkom Indonesia in strengthening its sustainable network risk management system.
Co-Authors Abda Abda Adilah Rahmah Agung Sulimar, Yogi Amanda, Audrey Asmaniah, Asmaniah Aulia Pratama, Nanda Cahayani Karmila, Vira Fadhilah, Aura Faizul Candra, Iqbal Fazilla, Mutia Hamid Gusri, Abdul Idanja, Ragil Kamalawati, Nur Laila Hanum, Faizah Mahyudi, Ilham melani putri Muharromah, Febrian Natasya, Anggun Novita Sari, Julia Nur Amamina, Suci Okcya Pratami, Ilmi Putri Pratama, Nadya Rahma Oktariandani, Nadya Rahman, Syinri Rizkina Aliya. P, Mutiara Salnah, Syarfina Septiawan, Arif Syailindri, Fahira Tri Syakila, Manda Wahi Prayogi, Tihani Wiftada, Wiftada Wilya Putra, Ilham Yandari, Diya Zulmi Ningsih, Feby