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All Journal Jurnal Kesehatan Vokasional Promotor: Jurnal Mahasiswa Kesehatan Masyarakat Jurnal manajemen informasi kesehatan
Dina, Putri
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Computer Science & IT Education Health Professions Nursing Public Health Other

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Literature Study: Analysis of the Implementation of the BPJS Kesehatan Patient Referral System in Community Health Centers Rahmawati, Nurul; Dina, Putri; Devi, Sri; Hajijah Purba, Sri
Jurnal Manajemen Informasi Kesehatan (Health Information Management) Vol. 9 No. 1 (2024): Health Information and Management
Publisher : Sekolah Tinggi Ilmu Kesehatan Sapta Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51851/jmis.v9i1.503

Abstract

A referral system is a system that organizes healthcare and is responsible for addressing health cases or problems, regulating the flow of referrals and referrals for health check-ups. This referral system requires the participation of the government as policymaker, the community as service users, and health services as drivers of success. This study aims to analyze the implementation of the referral system in community health centers by reviewing previous research. This study used a literature review method, examining 10 journals related to the implementation of the BPJS Kesehatan patient referral system in community health centers. The results indicate that the referral system in most community health centers is operating in accordance with applicable Standard Operating Procedures (SOPs). However, several obstacles remain, such as unstable internet access, poor road access, ineffective communication, and limited medical facilities. Evaluation and improvements are ongoing to address these obstacles. In conclusion, the referral system as a whole is operating in accordance with existing SOPs, although improvements are still needed in several aspects to achieve the desired efficiency and effectiveness.
Analisis Efektivitas Sistem Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan terhadap Pelayanan Kesehatan di Puskesmas Tuntungan Dina, Putri; Andina, Adelia; Azzahra Siregar, Fatimah; Pramita Gurning, Fitriani
Jurnal Manajemen Informasi Kesehatan (Health Information Management) Vol. 9 No. 1 (2024)
Publisher : Sekolah Tinggi Ilmu Kesehatan Sapta Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51851/jmis.v9i1.504

Abstract

Abstrak BPJS Kesehatan adalah badan hukum yang dibentuk untuk menyelenggarakan program jaminan kesehatan. Jaminan Kesehatan adalah jaminan berupa perlindungan kesehatan agar peserta memperoleh manfaat pemeliharaan kesehatan dan perlindungan dalam memenuhi kebutuhan dasar kesehatan yang diberikan kepada setiap orang yang telah membayar iuran atau iurannya dibayar oleh pemerintah. Program ini melayani dari berbagai lapisan dari kalangan masyarakat. BPJS Kesehatan ditujukan untuk memberikan proteksi agar seluruh lapisan masyarakat mendapatkan akses kesehatan secara merata. Penelitian ini bertujuan untuk menganalisis tingkat efektifitas sistem badan penyelenggara jaminan sosial (BPJS) kesehatan dalam menyediakan layanan kesehatan kepada peserta di puskesmas tuntungan. Penelitian ini menggunakan pendekatan kualitatif, data dikumpulkan melalui wawancara mendalam dengan petugas administrasi dan pasien. Hasil penelitian ini menunjukkan bahwa sebagian besar responden menganggap layanan kesehatan di Puskesmas Tuntungan cukup memuaskan. Serta prosedur pendaftaran dan verifikasi BPJS sudah di lakukan secara baik dan efektif. Namun, terdapat temuan bahwa waktu tunggu untuk mendapatkan pelayanan medis masih cukup lama, terutama pada hari-hari sibuk. Hal ini dapat mengindikasikan adanya potensi perbaikan dalam efisiensi penyelenggaraan layanan. kesimpulan dari penelitian ini bahwa sistem BPJS Kesehatan memiliki dampak yang signifikan terhadap peningkatan pelayanan kesehatan di Puskesmas Tuntungan. Pelayanan yang disediakan melalui BPJS memungkinkan akses yang lebih merata dan mudah bagi masyarakat, meskipun masih terdapat beberapa kendala seperti waktu tunggu yang lama dan sikap kurang ramah dari beberapa petugas. Namun, secara keseluruhan BPJS Kesehatan di Puskesmas Tuntungan berhasil meningkatkan kualitas pelayanan kesehatan meski ada ruang untuk perbaikan dalam beberapa aspek operasional dan pelayanan. Kata kunci: BPJS Kesehatan, Efektivitas, Kepuasan pasien, Pelayanan kesehatan, Puskesmas Analysis of the Effecitiveness of the Social Security Organizing Agency (BPJS) Health Insurance System on Health Services at Tuntungan Comunity Health Center Abstract BPJS Health is a legal entity established to administer the health insurance program. Health insurance provides health protection to ensure that participants receive health maintenance benefits and protection in meeting basic health needs. These benefits are provided to everyone who has paid contributions or whose contributions are paid by the government. This program serves various layers of society. BPJS Health aims to provide protection so that all layers of society have equal access to healthcare. This study aims to analyze the effectiveness of the BPJS Health system in providing healthcare services to participants at Puskesmas Tuntungan. The study uses a qualitative approach, with data collected through in-depth interviews with administrative staff and patients. The results of this study indicate that most respondents consider the healthcare services at Puskesmas Tuntungan to be quite satisfactory. The registration and verification procedures for BPJS have been carried out well and effectively. However, there are findings that the waiting time to receive medical services is still quite long, especially on busy days. This indicates a potential for improvement in the efficiency of service delivery. The conclusion of this study is that the BPJS Health system has a significant impact on improving healthcare services at Puskesmas Tuntungan. The services provided through BPJS allow for more equitable and easier access to healthcare for the community, although there are still some challenges such as long waiting times and the less friendly attitude of some staff. Overall, BPJS Health at Puskesmas Tuntungan has succeeded in enhancing the quality of healthcare services, despite some room for improvement in several operational and service aspects. Keywords: BPJS Health, Effectiveness, Patient Satisfaction, Healthcare Services, Community Health Center
Employee Performance Analysis at UPT Puskesmas Simalingkar Hasibuan, Indah Doanita; Dina, Putri; Devi, Sri; Ridwan, Muhammad; Putri, Sufiah Adena
PROMOTOR Vol. 7 No. 1 (2024): FEBRUARI
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v7i1.566

Abstract

Quality health services are very important to maintain the welfare of the community. The role of Puskesmas has significance in providing health services according to the needs of residents in an area. This research focuses on the Technical Implementation Unit (UPT) of Simalingkar Health Center in Medan. The performance of employees in this unit is a major factor in achieving health service standards. This study used a qualitative approach with a descriptive approach, involving participants from the puskesmas and patients who had received services at the Simalingkar Health Center. Data was collected through in-depth interviews with stakeholders. The results of research at the Simalingkar Puskesmas as a whole, both from the puskesmas and patients, that the performance of employees at the Simalingkar Puskesmas UPT is generally considered good. However, several aspects need to be improved at the Simalingkar Health Center. Such as improving the quality of patient care, communication training among fellow employees, and further evaluation of certain health programs. This recommendation can be used as a basis to continue to improve the quality of health services at the Simalingkar Health Center. It can be the basis for continuing to improve the quality of health services at Puskesmas Simalingkar, focusing on aspects that can have a positive impact on the community. Periodic evaluation of employee performance, patient involvement as the main stakeholder, and implementation of concrete improvements are expected to improve the effectiveness and efficiency of health services at the Simalingkar Health Center.
Strategi Peningkatan Partisipasi Ibu Balita ke Posyandu dengan Analisis SWOT di Wilayah Kerja Puskesmas Belawan Dina, Putri; Hasibuan, Rapotan; Gurning, Fitriani Pramita
Jurnal Kesehatan Vokasional Vol 10, No 1 (2025): February
Publisher : Sekolah Vokasi Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jkesvo.106421

Abstract

Latar Belakang: Tingkat kesehatan anak di Indonesia masih tertinggal dibandingkan negara-negara Asia Tenggara. Berdasarkan laporan WHO 2020, indeks perkembangan dan kesehatan anak Indonesia berada di peringkat 117 dari 180 negara, jauh di bawah beberapa negara tetangga.Tujuan: Penelitian bertujuan mengidentifikasi faktor internal dan faktor eksternal yang mempengaruhi tingkat partisipasi ibu balita ke posyandu di wilayah kerja puskesmas belawan.Metode: Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif evaluatif. Penelitian dilaksanakan pada bulan Maret sampai April wilayah kerja Puskesmas Belawan Kota Medan Sumatera Utara. Pengambilan informan dilakukan dengan mengunakan menggunakan teknik purposive sampling. Pengumpulan data dilakukan melalui wawancara dan observasi, yang divalidasi menggunakan triangulasi sumber. Analisis data dilakukan dengan pendekatan SWOT.Hasil: Analisis ini menunjukkan bahwa strategi yang tepat untuk meningkatkan partisipasi ibu balita berada pada kuadran II SWOT (Weaknesses-Opportunities/WO). Skor IFAS menunjukkan kelemahan lebih dominan dibandingkan kekuatan (0,23), sementara skor EFAS menunjukkan peluang lebih besar dibandingkan ancaman (0,29).Kesimpulan: Menerapkan Strategi Turnaround (WO), yaitu memanfaatkan peluang eksternal untuk mengatasi kelemahan internal. Dengan starategi ini, diharapkan kehadiran ibu balita meningkat, sehingga Posyandu dapat berfungsi optimal dalam mendukung tumbuh kembang anak.
Analysis of Healthcare Workers' Perceptions of the Quality of Training and Professional Development at Simalingkar Community Health Centers (Puskesmas) in 2024 Lubis, Irwansyah; Zahra Putri Purba , Anita; Aldona, Cindy; Dina, Putri; Sari Siregar, Meida
Jurnal Manajemen Informasi Kesehatan (Health Information Management) Vol. 9 No. 1 (2024): Health Information and Management
Publisher : Sekolah Tinggi Ilmu Kesehatan Sapta Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51851/jmis.v9i1.519

Abstract

Training and professional development are crucial factors in improving the quality of human resources (HR) in the healthcare sector. This component is crucial for ensuring that healthcare workers have the skills and knowledge necessary to provide safe and effective healthcare services. This study used a qualitative descriptive approach to understand healthcare workers' perceptions of the quality of training and professional development at Simalingkar Community Health Centers. The study subjects were healthcare workers selected based on their experience participating in training and professional development. The study found that healthcare workers at Simalingkar Community Health Centers have positive perceptions of training and professional development, which includes the use of health applications and curative treatment methods. The planning process involves regular meetings with the government and is supported by the Regional Budget (APBD) and the Regional Budget (BOK). Training has been shown to improve work quality, and mini-workshops are used for evaluation and agreement on next steps. The success of training is influenced by management support, resources, organizational culture, government policies, technology, and collaboration with educational institutions. This study concludes that the training and professional development program at Simalingkar Community Health Center has demonstrated a positive impact on the performance of healthcare workers and the quality of services provided. However, the program's success is influenced by various internal and external factors, including the individual, training methodology, work environment, and training needs.
Co-Authors Aldona, Cindy Andina, Adelia Azzahra Siregar, Fatimah Fitriani Pramita Gurning Hajijah Purba, Sri Hasibuan, Indah Doanita Lubis, Irwansyah Muhammad Ridwan NURUL RAHMAWATI Pramita Gurning, Fitriani Putri, Sufiah Adena Rapotan Hasibuan Sari Siregar, Meida Sri Devi, Sri Zahra Putri Purba , Anita