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All Journal Management Studies and Entrepreneurship Journal (MSEJ) TRIBUTE: JOURNAL OF COMMUNITY SERVICES
Akbar, Achmad
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Humanities Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Social Sciences

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PELATIHAN PEMBUATAN PUPUK SATAKO (SAMPAH TANAMAN KOPI) DI DESA TABA SATING KECAMATAN TEBAT KARAI KABUPATEN KEPAHIANG Fitranita, Vika; Makhrian, Andy; Purnama Sari, Julia; Sugara, Ayub; Akbar, Achmad; Tarisa; Dwi Kurniawan, Bagas; Fakhirah; Dearti, Fitri; Win Syaputra, Edo; Nanda Putri, Lyra; Aulia, Ramadha; Nur Azizah, Siti; Juwandi, Dwidriandito
TRIBUTE: JOURNAL OF COMMUNITY SERVICES Vol. 4 No. 2
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tribute.v4i2.30738

Abstract

Limbah tanaman kopi menjadi permasalahan yang dihadapi oleh petani kopi di desa Taba Sating Kecamatan Tebat Karai. Salah satu solusi untuk mengurangi limbah kopi tersebut adalah dengan membuat pupuk organik dengan bahan dasar limbah kulit kopi. Limbah kulit kopi adalah salah satu jenis limbah organik yang dihasilkan oleh tanaman kopi. Penelitian ini bertujuan untuk menggambarkan potensi pemanfaatan limbah kopi sebagai pupuk kompos. Limbah dari tanaman kopi terdiri dari kulit kopi, ranting, daun yang gugur atau terbuang, dan biji kopi yang cacat. Limbah ini mengandung senyawa organik yang dapat bermanfaat apabila diolah menjadi pupuk untuk meningkatkan produksi tanaman. Pada pelaksanaannya dilakukan pembuatan pupuk sebanyak 1 kg, dengan bahan utama yang digunakan yaitu limbah kulit kopi kering sebanyak 500 gr.
Pengaruh Kecepatan Dan Keandalan Pelayanan Terhadap Kepuasan Konsumen Yang Dimediasi Oleh Kinerja Karyawan Dalam Menggunakan Jasa Keagenan Pada PT Bukit Prima Bahari Akbar, Achmad; Wadud, Muhammad
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 5 No. 2 (2024): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v5i2.4974

Abstract

The research was conducted in Palembang at PT. Bukit Prima Bahari, Palembang Branch Office located at Jalan Stasiun Kertapati, Palembang City. PT. Bukit Prima Bahari is engaged in maritime transportation services and ship agency. The purpose of this research is to determine the influence of service speed and service reliability, mediated by employee performance, on customer satisfaction. The respondents selected for this study were 126 individuals from 14 companies. The types of data used were primary and secondary data. The primary data for the research were collected through the distribution of questionnaires to respondents, aiming to gather information about services based on aspects of speed, reliability, and employee performance. The research results indicate that service speed and service reliability have a positive and significant impact on customer satisfaction. Additionally, the research found that employee performance, as a mediating variable, has a significant influence. In this study, it was revealed that without the support of skilled employees, they cannot work quickly and reliably, thereby failing to provide satisfaction to customers. Based on these research findings, it is implied that there will be implications for the company's operations to enhance their services to customers, thus having a positive long-term impact on PT. Bukit Prima Bahari.
Co-Authors Aulia, Ramadha Ayub Sugara Dearti, Fitri Dwi Kurniawan, Bagas Fakhirah Fitranita, Vika Julia Purnama Sari Juwandi, Dwidriandito Makhrian, Andy Nanda Putri, Lyra Siti Nur Azizah, Siti Tarisa Wadud, Muhammad Win Syaputra, Edo