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All Journal Journal The Winners Journal of Education, Humaniora and Social Sciences (JEHSS) JURNAL TERUNA BHAKTI Rechtsnormen Maneggio Jurnal Teologi Rahmat
Lizardo, Jimmy
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Maneggio

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The Effect of Service Quality and Mobile Banking Applications on Customer Loyalty with Satisfaction as a Mediating Variable in Suryopranoto Branch Bca Customers Feliciana, Feliciana; Saparso, Saparso; Lizardo, Jimmy
Maneggio Vol. 1 No. 3 (2024): Maneggio-Juni
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/7v0jrc24

Abstract

This study explores the impact of service quality and mobile banking applications on customer loyalty, with customer satisfaction acting as a mediating factor (focusing on patrons of BCA Suryopranoto). The quantitative methodology examines hypotheses through a dataset comprising 280 customer responses. These responses were collected via direct surveys distributed to the customers. The Partial Least Structural Equation Modeling (PLS-SEM) technique was utilized for the analysis, specifically through SmartPLS 3.2.8 software. The data processing and analysis outcomes reveal that service quality and mobile banking applications significantly affect customer loyalty, which is crucial in mediating customer satisfaction. Research findings indicate that directly addressing service quality, mobile banking applications, and customer loyalty is pivotal in achieving customer satisfaction.
The Influence of Principal Leadership and Infrastructure Facilities on Teacher Performance Mediated by Teacher Satisfaction (Case Study at Smpk 3 Penabur) Kurnianingsih, Mirra; Wahyoedi, Soegeng; Lizardo, Jimmy
Maneggio Vol. 1 No. 3 (2024): Maneggio-Juni
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/tbs0we34

Abstract

Education is the main foundation in shaping the next generation of quality. In this context, teacher performance plays a central role in achieving the goal of quality education. However, teacher performance is not only influenced by individual factors, but also by external factors such as school leadership and the availability of infrastructure. Effective leadership and adequate infrastructure can positively influence teacher performance. Leadership that is visionary and able to provide clear direction can motivate and inspire teachers to give their best in learning. In the context of formal education, the principal leadership is an important element that determines the direction and success of the school. This research will delve deeper into the importance of human resources in schools, especially the principal leadership as a leader. Quality schools are not only determined by physical facilities and curriculum, but also the quality of teachers, staff and effective leadership.Principal leadership as an agent of change has a strategic role in managing school human resources. Visionary and inclusive leadership can form a positive work culture, increase teacher motivation and performance, and design development policies according to educational developments. This study aims to determine the effect of principal leadership and infrastructure facilities on teacher performance mediated by teacher satisfaction. Located in (Case Study at SMPK 3 PENABUR and totaling 30 (Thirty) people and all members of the population as well as samples so that this research is census research. The results of this analysis show that all indicators used in this study are valid and reliable. This study uses a Structural Equation Modeling (SEM) approach based on Partial Least Square (PLS) using SmartPLS 3.3 software. This study provides evidence of a positive and significant effect
The Influence of Pricing Rate and Credit Procedures on Home Purchase Decisions with Purchase Intention as a Mediating Variable (Case Study of Pt. Bank Cimb Niaga Bogor Branch) Lowu, Alexander Bagus; Widjaja, Bernard T.; Lizardo, Jimmy
Maneggio Vol. 1 No. 3 (2024): Maneggio-Juni
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/ypdyrw29

Abstract

This study investigates the impact of pricing rates and credit procedures on home purchase decisions, focusing on PT Bank CIMB Niaga Bogor Branch, with purchase intention serving as a mediating variable. Through empirical analysis and discussion, several key findings emerge. Firstly, pricing rates significantly influence home purchase decisions, indicating that competitive pricing strategies attract potential buyers. Secondly, efficient credit procedures positively affect purchase decisions by facilitating smoother transaction processes for consumers. Additionally, both pricing rates and credit procedures independently contribute to enhancing purchase intention among buyers. Importantly, purchase intention plays a critical role as it mediates the relationship between pricing rates, credit procedures, and final purchase decisions. These findings underscore the interconnectedness of pricing strategies, credit facilitation, purchase intention, and actual purchase behavior in the housing finance sector, providing valuable insights for strategic decision-making in banking institutions.
Co-Authors Chendralisan, Lenny H. S. Feliciana, Feliciana Fredella Colline Kurnianingsih, Mirra Lowu, Alexander Bagus Napitupulu, Diana R. W. Napitupulu, Diana R.W. Sambuaga, Eddy Saparso Saparso Siahaan, Ester Debora Soegeng Wahyoedi Sumakul, Nicolien Meggy Widjaja, Bernard T.