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ISLAMIC BANK CUSTOMER LOYALTY: An Analysis of Griffin's Theory and Relevant Research Subagiyo, Rokhmat; Mutafarida, Binti; Nur Asiyah, Binti; Bachtiar, Jusuf; Fauzan, Fauzan
Ulul Albab: Jurnal Studi Islam Vol 23, No 1 (2022): Islamic Law and Economic
Publisher : Universitas Islam Negeri Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/ua.v23i1.15892

Abstract

The study discusses the indicator of customer loyalty of Islamic banks according to Griffin's perspective and several relevant studies. The problems solved in this study are 1) what is the indicator of customer loyalty of Islamic banks according to Griffin? 2) what is the indicator of customer loyalty of Islamic banks according to some relevant studies? and 3) how is the comparison of Islamic bank customer loyalty indicators according to Griffin and other relevant studies? Based on the theoretical assumption, a customer is considered loyal if he/she makes regular purchase in a certain time interval. This study utilizes descriptive qualitative research with a library research approach. Deduction and comparative are done in analysis technique. Griffin’s theory focuses on behavioral and attitudinal approach. Meanwhile, other relevant research studies emphasize more on physical things, the availability of banking facilities and infrastructure. They also classified the loyalty into affective, conative, and action loyalty. There is a difference in Griffin’s theory and other studies, that customer loyalty is influenced by maqâsid al-sharî'ah. It means that the customer loyalty is determined by satisfactory level referring to sharia values.
Reputational Risk Management Strategies for Islamic Banking:  Comparison of Bank Victoria Syariah and Bank Syariah Indonesia Oftafiana, Triya; Subagiyo, Rokhmat; Nur Asiyah, Binti; Fauzan
Jurnal Internasional Ekonomi Islam Vol 6 No 02 (2024): International Journal of Islamic Economics
Publisher : The Postgraduate of Institut Agama Islam Negeri Metro Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32332/ijie.v6i2.9417

Abstract

Introduction: Reputation reflects a public perception of banking activities. The existence of reputation risks can affect the performance of the banking industry sector because they can lead to various other risks. In 2023, Bank Victoria Syariah and Bank Syariah Indonesia, as Islamic banking in Indonesia, experienced reputational risk and caused different impacts. Objective: This study aims to determine the reputation risk management strategies of Bank Victoria Syariah and Bank Syariah Indonesia in mitigating, managing, and controlling reputation risk and then compare them. Method: The research approach used is a comparative qualitative approach. The research data was obtained from risk management reports contained in the annual reports of Bank Victoria Syariah and Bank Syariah Indonesia in 2023. Result: The results showed that Bank Victoria Syariah and Bank Syariah Indonesia focus on monitoring risk exposure and handling customer complaints. Bank Victoria Syariah's reputation risk management strategy focuses more on risk mitigation measures and proper risk handling so that the company continues to grow healthy and perform well after the case. While Bank Syariah Indonesia focuses its reputation risk management strategy on mitigation actions and post-disaster reputation recovery (disaster recovery), its implementation has not been maximized, impacting the decline in BRIS shares. Implication: The results of this research are expected to provide an understanding to readers and be used as a material of consideration for financial institutions as a reference material in addressing reputational risks that threaten the main institutions of Sharia Banking
Maximizing the Role of Micro Waqf Banks as an Alternative Platform for Financial Inclusion in Amboina City H. Holle, Mohammad; Nur Asiyah, Binti; Saimima, Salma; Muhrim, Muhammad Rifai
Journal of International Conference Proceedings Vol 7, No 3 (2024): 2024 Global Waqf Conference Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v7i3.3727

Abstract

The purpose of this study is to maximize the role of Micro Waqf Bank as an alternative financial inclusion platform for micro entrepreneurs in Ambon City. Field research with a qualitative descriptive approach was conducted to describe the phenomenon of micro entrepreneurs who received business capital assistance from Al-Anshor Peduli Ambon Micro Waqf Bank, both in terms of receipt, management and income by collecting data through observation, interviews and documentation. Qualitative analysis using financial inclusion indicators proposed by the Financial Services Authority, namely Access, Use, and Quality. Research shows that from the access indicator, micro entrepreneurs spread across Ambon City are limited by distance, and minimal socialization and information from Al Anshor Peduli Ambon Micro Waqf Bank, an exclusive institution. The usage indicator, it was found that the management of waqf funds by entrepreneurs is decreasing day by day. The use of waqf funds by entrepreneurs is not yet focused. The quality indicator, the use of waqf funds by micro entrepreneurs has not shown any changes in terms of products sold or income levels. The waqf funds used are simply to survive
Pengaruh Analisis Teknikal, Fundamental, Dan Bandarmologi Terhadap Keuntungan Investor Tahun 2021 Di Bursa Efek Indonesia Dimas Ainur Rochim, Mochamad; Nur Asiyah, Binti
SINOMIKA Journal: Publikasi Ilmiah Bidang Ekonomi dan Akuntansi Vol. 1 No. 4 (2022)
Publisher : CV. Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sinomika.v1i4.483

Abstract

In the current era of globalization, investment activities are something that almost everyone knows. The investment sector and the capital market in Indonesia have grown significantly, this is shown in the stock trading on the Indonesia Stock Exchange which always increases every year. However, in conditions in the field, there are still many people who invest without being equipped with knowledge. They simply follow others for fear of being left behind without doing their own analysis, which results in losses. Therefore, the researcher raised this topic as research material. This study aims to determine the effect of technical analysis, fundamental analysis, and bandarmological analysis on Investor Profits in 2021 on the Indonesia Stock Exchange. The sample in this study were students of FEBI State Islamic University Sayyid Ali Rahmatullah Tulungagung who already had investments in the capital market as many as 88 respondents. The data used are primary data from the results of questionnaires and hypothesis testing using multiple regression analysis. The results showed that partially technical analysis and fundamental analysis had an effect on investors' profits, while bandarmological analysis had no effect on investors' profits. Simultaneously all variables have an effect on Investor Profit.
Strategi Pemasaran Produk di Era Modern Faiz Syahputra, Kevin; Octafia Ramadhani, Lintang; Kusumaningtyas, Afifa; Nur Asiyah, Binti
Reinforce: Journal of Sharia Management Vol 4 No 1 (2025)
Publisher : Faculty of Islamic Economic and Business (FEBI), Sayyid Ali Rahmatullah State Islamic University (UIN SATU) Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21274/reinforce.v4i1.10217

Abstract

This research discusses marketing strategy which is a very important part of planning for the company as a whole, especially in situations where competitors are very tight. Today's business competition is quite tight in all fields. Market conditions are increasingly competitive, especially during the Covid-19 pandemic. Therefore, it is necessary to implement a marketing strategy 4.0 using a website as a place to market their products as a very good way. This research aims to determine marketing strategies through several methods, including websites. This research uses a literature analysis research method with a qualitative approach which aims to find out, describe and explain the actual situation regarding the marketing strategy being carried out. Data collection methods use interviews, observation and documentation methods.
The Influence of Trade in Services, Inflation, and Foreign Direct Investment on the Sharia Stock Index: A Case Study in Indonesia and Malaysia Lazuardi, Deris; Nur Asiyah, Binti
El-Barka Journal of Islamic Economics and Business Vol. 8 No. 2 (2025)
Publisher : El-Barka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21154/elbarka.v8i2.12038

Abstract

Abstract: Fluctuations in the prices of sharia-compliant stocks in the capital market are statistically reflected by the sharia stock index. The objective of this study is to analyze the effect of trade in services, inflation, and foreign direct investment (FDI) on the sharia stock index in Indonesia and Malaysia during the period 2011-2023. The researcher in this study used a quantitative method and the data source used was secondary data. The results of the study indicate that, partially, the service trade (trade in services) variable has a positive and significant effect on the sharia stock index, but partially, the inflation and foreign direct investment variables do not have an effect and are not significant on the sharia stock index. Meanwhile, simultaneously, the variables of services trade, inflation, and foreign direct investment have a positive and significant effect on the sharia stock index. The adj. R² value is 89%, meaning that the variables of services trade, inflation, and foreign direct investment can explain 89% of the sharia stock index, and all variables have a very good influence, as the R-squared (R2) value is 91%.
Pengaruh Foreign Direct Investmet, Produk Domestik Bruto dan Indeks Pembangunan Manusia terhadap Tingkat Pengangguran dengan Inflasi Sebagai Variabel Moderating Zuha Musnida, Aimma; Nur Asiyah, Binti
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 5 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i5.1168

Abstract

This research is motivated by the problem of unemployment which is the scourge of developing countries as for developing countries included in the D-8 members of the Organization of Islamic Cooperation (OIC), namely Bangladesh, Egypt, Indonesia, Iran, Malaysia, Nigeria, Pakistan and Turkey. The objectives of this study are to examine the effect of Foreign Direct Investmen, Gross Domestic Product, and Human Development Index on the unemployment rate in 8 OIC member countries and with inflation as a moderating variable. This study used a quantitative approach of assosiative type. The data in this study is sourced from secondary data in the form of annual report and official websites of 8 OIC Memvers States for 2012-2021. Technical data analysis using Eviews 10 with panel data regression test. The result of this study show that: (1) Foreigen Direct Investment has a negative and insignificant effect on the unemployment rate, (2) Gross Domestic Product has a negative and significant effect on the unemployment rate, (3) Human Development Index has a positive and significant effect on the unemployment rate, (4) Foreign Direct Investment strengthened by inflation affects the unemployment rate, (5) Gross Domestic Product strengthened by inflation affects the rate unemployment, (6) The Human Development Index is not reinforced by inflation affecting the unemployment rate.
Perencanaan Pembayaran Bagi Hasil dalam Meningkatkan Kepercayaan Investor rizka_abel_nadila, rizka_abel_nadila; Syahera Widyaningtyas, Dewi; Angelina Kusfita Rossa, Heleny; Safrilia Suganda, Naelly; Nur Asiyah, Binti
Quranomic: Jurnal Ekonomi dan Bisnis Islam Vol. 4 No. 1 (2025): Quranomic: Jurnal Ekonomi dan Bisnis Islam
Publisher : Fakultas Ekonomi dan Bisnis Islam IIQ An Nur Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37252/jebi.v4i1.1046

Abstract

Rencana pembayaran bagi hasil merupakan faktor penting dalam meningkatkan kepercayaan investor, terutama dalam konteks investasi berbasis bagi hasil seperti sektor perbankan syariah, koperasi dan sektor ekonomi lainnya. Transparansi, keadilan, dan model pembayaran yang terencana memberikan ketenangan pikiran bagi investor mengenai laba atas investasi yang dijanjikan. Penelitian ini bertujuan untuk memahami bagaimana perencanaan pembayaran bagi hasil yang efektif meningkatkan kepercayaan investor dengan menyoroti faktor-faktor seperti kepastian syarat pembayaran, mekanisme distribusi yang jelas, dan transparansi pengelolaan dana. Metode yang digunakan dalam penelitian ini adalah analisis kualitatif dengan menggunakan studi kasus pada beberapa perusahaan yang menerapkan model bagi hasil. Penelitian menunjukkan bahwa rencana bagi hasil yang tepat dapat meningkatkan kepuasan investor, sehingga dapat memperkuat hubungan jangka panjang dan meningkatkan loyalitas investor. Oleh karena itu, perusahaan harus memperhatikan perencanaan sistem distribusi keuntungannya secara matang untuk meningkatkan kredibilitas dan menarik lebih banyak investor.
Redistribusi Pendapatan : Peran BAZNAS pada Ketimpangan dan Kemiskinan di Indonesia Khasanah, Miftakhul Fauziyah; Eka Ristanti, Frida; Nur Asiyah, Binti; Mashudi, Mashudi
Ekonomikawan: Jurnal Ilmu Ekonomi dan Studi Pembangunan Vol 25, No 2 (2025)
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/ekonomikawan.v25i2.27526

Abstract

This study analyzes the role of zakat in promoting social justice and income redistribution in Indonesia, using BAZNAS National financial reports from 2022–2023 as a case study. Employing a descriptive quantitative approach, the research evaluates collection efficiency, distribution effectiveness, asnaf allocation, and the estimated impact on poverty and inequality. The findings show an 18.9% increase in zakat collection, though still low relative to national potential (CER 0.28%). Distribution effectiveness reached 78.24%, with the largest allocations assigned to the fakir and fisabilillah categories. The average transfer per beneficiary amounted to Rp619,380 (1.18× the national poverty line), indicating the effectiveness of zakat as a micro-level redistributive tool. However, its macro-level impact on reducing inequality remains limited. The results highlight the need for greater collection scale.