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The Effect of E-Service Quality and Customer Relationship Management of User Customer Loyalty Gopay on Gojek App Satrio Bimo Syahputro; Rahmi Rahmi; Vandi Verdiansyah; Muhammad Nur Rohman; Uci Sumiati
Journal of Management and Informatics Vol. 2 No. 3 (2023): December : Journal of Management and Informatics
Publisher : University of Science and Computer Technology

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Abstract

The purpose of this study is to determine the effect of E-Service Quality and Customer Relationship Management on Customer Loyalty of Gopay Users on the Gojek App. The type of research in this study is quantitative with the population in this study being Gopay users in Tanjungpinang City. In the technique for sampling using the Slovin formula, with a total sample of 87 respondents. The results of this study are known that E-Service Quality and Customer Relationship Management simultaneously affect the variables of Customer Loyalty. The amount of contribution of E-Service Quality and Customer Relationship Management to the User Loyalty variable is 71.9%. And the remaining 20.7% is the influence of other variables that are not included in the regression model of this study.
Implementation of Performance Management on PT Philti Jaya Bintang Leni Ariyanti; Vandi Verdiansyah; Muhammad Rozaki; Rahayu Sri Winastit; Satriadi Satriadi
Journal of Management and Informatics Vol. 2 No. 3 (2023): December : Journal of Management and Informatics
Publisher : University of Science and Computer Technology

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Abstract

The purpose of this study is to evaluate the performance management strategies and practices implemented in the company and their impact on the productivity and success of the organization. The research method involves employee surveys and analysis of performance management-related documents. The results showed that PT Philti Jaya Bintang has adopted a performance management approach that focuses on individual performance measurement, skill development, and recognition of employee contributions. The research also identifies potential areas for improvement in the implementation of performance management, such as expanding employee development programs and improving communication between management and work teams. Although there are still challenges that need to be overcome, efforts to implement performance management at PT Philti Jaya Bintang have had a positive impact on employee productivity and engagement.
Mentoring Student Learning Activities to Increase Student Achievement Motivation at the Sentul Guidance Studio, Kuala Lumpur, Malaysia Rachmad Chartady; Ananda Putri Sephiani; Siti Dena Zahara; Vandi Verdiansyah; Anggraini Diah Hardaya Putri; Shohehuddin Shohehuddin
International Journal of Community Engagement and Development Vol. 1 No. 3 (2023): October : International Journal of Community Engagement and Development
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/ijced.v1i3.9

Abstract

Education is one thing that is very beneficial for every human being. This education can make people become quality individuals who can increase their honor and dignity. Sentul Tutoring Studio is one of several learning studios established in Peninsular Malaysia to provide education to children living around the Sentul area, Kuala Lumpur. Students at Sentul Guidance Studio are undocumented/non-documented children of Indonesian migrant workers. This service aims to provide achievement motivation among the students of Sanggar Guidance Sentul Malaysia. The method used is a participatory method, where this method is carried out in the process of problem solving or decision making which actively involves all parties involved in the process. This service activity involved 35 students from the Sentul Malaysia Guidance Studio. The conclusion of this service is that students can develop achievement motivation and self-confidence in what they want, where in this service the focus is on the ideals that students have.
Service Learning Program In Konsulat Jendral Republik Indonesia (KJRI)-Johor Bahru, Malaysia Satriadi Satriadi; Vandi Verdiansyah; Anggraini Diah Hardaya Putri; Rachmad Chartady;  Jati Hari Winarto; Cindy Mayrianti
International Journal of Community Engagement and Development Vol. 2 No. 1 (2024): February : International Journal of Community Engagement and Development
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/ijced.v2i1.13

Abstract

Indonesia is a country that has various kinds of customs, tribes and cultures. Many Indonesian citizens work in Malaysia to improve its economy. However, many Indonesian migrant workers have problems in Malaysia, such as being treated inappropriately. The service activities carried out by STIE Pembangunan Tanjungpinang students were 14 students and 2 accompanying lecturers. Service activities were carried out at the Consulate General of the Republic of Indonesia (KJRI)- Johor Bahru, Malaysia on October 29th, 2023. The method used was participatory. The Indonesian Consulate General is a government agency to protect Indonesian citizens abroad, one of which is the Indonesian Consulate General in Johor Bahru, Malaysia. Many Indonesian migrant workers become victims of human trafficking. There are also many Indonesian migrant workers who enter Malaysia without complete administrative evidence and without correct procedures or not in accordance with the recommendations of the law.
Optimalization Of Waqf Management In Indonesia Ananda Putri Sephiani; Anggraini Diah Hardata Putri; Salsabila Nazhifah; Vandi Verdiansyah; Surya Kusumah; Mohd Koharuddin Bin Mohd Balwi
International Journal of Management Research and Economics Vol. 2 No. 1 (2024): February : International Journal of Management Research and Economics
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/ijmre-itb.v2i1.1223

Abstract

This research is aimed at maximizing public trust in nazhir, through efforts to optimize waqf management. This research takes a qualitative approach, with data obtained through literature studies collected from various scientific articles, journals and other publications that discuss relevant topics. Data analysis was carried out by utilizing SWOT analysis, to find strengths, weaknesses, opportunities and threats in the implementation of waqf management in Indonesia. The research results show that its strength is because the majority of Indonesia's population is Muslim, so its application can be more realistic. Meanwhile, the weaknesses are due to the low level of nazhir transparency, unprofessional waqf management, as well as promotional and development activities of waqf that is not yet optimal. This waqf management has the opportunity to launch a cash waqf type. However, what needs to be paid attention to are threats in the form of a lack of public understanding of the implementation of waqf, the emergence of the danger of waqf nazhir, and various social investments. The researchers formulated several strategies that were considered effective for overcoming waqf management problems, such as through implementing improvements to waqf management, maximizing marketing and promotional activities, and improving nazhir certification.