Article Per Year (5 Year)
p-Index From 2021 - 2026
0.92
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This Author published in this journals
All Journal International Journal of Management Research and Economics Journal of Management and Informatics International Journal of Community Engagement and Development
Vandi Verdiansyah
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Library & Information Science Social Sciences

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Journal : Journal of Management and Informatics

 1 
The Effect of E-Service Quality and Customer Relationship Management of User Customer Loyalty Gopay on Gojek App Satrio Bimo Syahputro; Rahmi Rahmi; Vandi Verdiansyah; Muhammad Nur Rohman; Uci Sumiati
Journal of Management and Informatics Vol. 2 No. 3 (2023): December : Journal of Management and Informatics
Publisher : University of Science and Computer Technology

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Abstract

The purpose of this study is to determine the effect of E-Service Quality and Customer Relationship Management on Customer Loyalty of Gopay Users on the Gojek App. The type of research in this study is quantitative with the population in this study being Gopay users in Tanjungpinang City. In the technique for sampling using the Slovin formula, with a total sample of 87 respondents. The results of this study are known that E-Service Quality and Customer Relationship Management simultaneously affect the variables of Customer Loyalty. The amount of contribution of E-Service Quality and Customer Relationship Management to the User Loyalty variable is 71.9%. And the remaining 20.7% is the influence of other variables that are not included in the regression model of this study.
Implementation of Performance Management on PT Philti Jaya Bintang Leni Ariyanti; Vandi Verdiansyah; Muhammad Rozaki; Rahayu Sri Winastit; Satriadi Satriadi
Journal of Management and Informatics Vol. 2 No. 3 (2023): December : Journal of Management and Informatics
Publisher : University of Science and Computer Technology

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Abstract

The purpose of this study is to evaluate the performance management strategies and practices implemented in the company and their impact on the productivity and success of the organization. The research method involves employee surveys and analysis of performance management-related documents. The results showed that PT Philti Jaya Bintang has adopted a performance management approach that focuses on individual performance measurement, skill development, and recognition of employee contributions. The research also identifies potential areas for improvement in the implementation of performance management, such as expanding employee development programs and improving communication between management and work teams. Although there are still challenges that need to be overcome, efforts to implement performance management at PT Philti Jaya Bintang have had a positive impact on employee productivity and engagement.
Co-Authors Ananda Putri Sephiani Anggraini Diah Hardata Putri Anggraini Diah Hardaya Putri Chartady, Rachmad Cindy Mayrianti Leni Ariyanti Mohd Koharuddin Bin Mohd Balwi Muhammad Nur Rohman Muhammad Rozaki Rahayu Sri Winastit Rahmi Rahmi Salsabila Nazhifah Satriadi Satriadi Satrio Bimo Syahputro Shohehuddin Shohehuddin Siti Dena Zahara Surya Kusumah Uci Sumiati  Jati Hari Winarto