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All Journal MIMBAR : Jurnal Penelitian Sosial Dan Politik Creative Research Management Journal MASTER: Jurnal Manajemen Strategik Kewirausahaan Multifinance Ambidextrous : Journal of Innovation, Efficiency and Technology in Organization
Pefriyadi, Pefriyadi
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Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Social Sciences

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Journal : Creative Research Management Journal

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ANALISIS LAYANAN KONSUMEN DI PDAM TIRTA DARMA KABUPATEN REJANG LEBONG Pefriyadi, Pefriyadi
Creative Research Management Journal Vol 5 No 1 (2022): June
Publisher : Universitas Prof. Dr. Hazairin SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/crmj.v5i1.2643

Abstract

This study aims to determine the level of service to consumers at PDAM Tirta Darma, RejangLebong Regency. The research method used in this study is a qualitative method. Datacollection techniques in this study were carried out through observation, interviews anddocumentation. While the main sources of information in this study are consumers fromPDAM Tirta Darma, Rejang Lebong Regency. The results of this study are consumers whouse the services of products and services from PDAM Tirta Darma, Rejang Lebong Regency,returning 13,000 customers, service facilities are very adequate, good form of service, as wellas responsive, solutional and accommodating services. So that the services provided byPDAM Tirta Darma, Rejang Lebong Regency to consumers are very good. The weakness inthis study lies in the questioning activity, many of the answers given by the resource personsare not in accordance with the existing questions. The results of the research become asource of information for readers, consumers and employees at PDAM Tirta Darma, RejangLebong Regency, and can be a reference for other research. In this study, readers areexpected to know what services are available at PDAM Tirta Darma, Rejang LebongRegency, among others, oral services, written services and services in the form of actions
PENGARUH LEADERSHIP TRANSFORMASIONAL ATAS ORGANIZATIONAL CITIZENSHIP BEHAVIOR KEPADA KARYAWAN DAN DOSEN FUAD IAIN CURUP Pefriyadi, Pefriyadi; Alparedi, Topan
Creative Research Management Journal Vol 6 No 1 (2023): June
Publisher : Universitas Prof. Dr. Hazairin SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/crmj.v6i1.3505

Abstract

The purpose of this study was carried out to see the effect of transformational leadership on organizational citizenship behavior on Employees and Lecturers at faculty of Ushuluddin, Adab, Da'wah (FUAD) IAIN Curup. The subjects used in this study were 52 employees and lecturers at FUAD IAIN Curup. In this study a quantitative design was used while the design in data collection carried out a questionnaire with five Likert scales of transformational leadership on organizational citizenship behavior. The analysis design used in this study is to use a simple linear regression test. The conclusion of this study shows that there is a positive impact of transformational leadership on organizational citizenship behavior of 11.035% for the employees and lecturers of FUAD IAIN Curup. The implication of this study is to increase understanding of the influence of transformational leadership.
Co-Authors Alfansi, Lizar Alparedi, Topan Ardiles Nur Chairul Suhendra Darta, Effed Elfalahy, Lutfi Indriani, Reni Indriyani, Dea Maryadi, Jimmi Nur, Ardile Nur, Ardiles Sembiring, Raja Agus Lukasta Sembiring, Yasinta Aprilia Sumarni, Yenti Yulinda, Ade Tiara