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All Journal Jurnal Teknologi dan Manajemen Informatika Jurnal Sisfokom (Sistem Informasi dan Komputer) Technologia: Jurnal Ilmiah Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika)
Inan, Dedi Iskandar
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering

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Journal : Jurnal Sisfokom (Sistem Informasi dan Komputer)

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The Role of Social Influence and Security Risk in Shaping Intention to Use Ride-Hailing in West Papua: A Theory of Planned Behavior Perspective Maswatu, Dewi Aulia Nurhayati; Inan, Dedi Iskandar; Juita, Ratna; Indra, Muhammad
Jurnal Sisfokom (Sistem Informasi dan Komputer) Vol. 14 No. 2 (2025): MEY
Publisher : ISB Atma Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32736/sisfokom.v14i2.2333

Abstract

This study explores the adoption of ride-hailing services in West Papua, a developing region in Indonesia, where concerns about service performance and security risks influence user decisions. Guided by the Theory of Planned Behavior (TPB), the research examines how service performance, social influence, and perceived security risks affect users’ behavioral intention and actual usage. A total of 158 valid responses were collected through a quantitative survey, and data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Findings reveal that service effectiveness and social influence significantly influence behavioral intention, while efficiency and certainty do not. Additionally, certainty, effectiveness, and behavioral intention strongly affect user behavior. The model demonstrates moderate explanatory power with R² values of 0.561 for behavioral intention and 0.600 for user behavior. These results suggest that enhancing perceived service effectiveness and leveraging social influence can encourage adoption in regions with limited digital infrastructure. The study contributes to understanding technology acceptance in underdeveloped areas and offers practical insights for ride-hailing providers aiming to improve user trust and engagement.
The Role of JASTIP in E-Marketplace Adoption: A UTAUT Model Analysis with Gender as a Moderator in West Papua Arniawati, Arniawati; Inan, Dedi Iskandar; Juita, Ratna`; Indra, Muhamad
Jurnal Sisfokom (Sistem Informasi dan Komputer) Vol. 14 No. 4 (2025): NOVEMBER
Publisher : ISB Atma Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32736/sisfokom.v14i4.2489

Abstract

E-marketplaces play a pivotal role in Indonesia’s digital economic transformation; however, infrastructural limitations, high logistical costs, and low levels of technological literacy hinder their adoption in West Papua Province. Jasa Titip (JASTIP) represents an informal digital facilitation mechanism that enables communities to collectively and affordably access e-marketplace products. Importance–Performance Map Analysis (IPMA) is used to identify strategic intervention priorities for e-marketplace adoption in West Papua using an expanded Unified Theory of Acceptance and Use of Technology (UTAUT) framework. The moderating influence of gender in community-based social support is examined. PLS-SEM was used to analyze data from 177 respondents. Results show that enabling environments, hedonic incentives, and social influence greatly affect behavioural intention and utilization. Gender also moderates social impact and behavioural intention, highlighting its function in adoption. The model explains 62.1% of behavioural intention and 66.2% of use behaviour. Policymakers and e-marketplace stakeholders should learn from these results about the necessity of inclusive initiatives that account for gender-specific adoption habits. Moreover, they highlight the critical role of JASTIP practices in overcoming structural barriers to digital access in underserved regions
Co-Authors Arniawati, Arniawati Baisa, Lorna Yertas Indra, Muhamad Irfan Yusuf Juita, Ratna` Kandami, Joshua Hans Mahmud, Nurul Huda Maswatu, Dewi Aulia Nurhayati MUHAMMAD INDRA Ratna Juita Sanglise, Marlinda sirait, victor arie lambadya Suleha, Suleha