Article Per Year (5 Year)
p-Index From 2021 - 2026
3.361
P-Index
This Author published in this journals
All Journal Journal of Economicate Studies Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi eCo-Buss Dinasti International Journal of Digital Business Management Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Jurnal Bisnis, Manajemen, dan Ekonomi Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis Jurnal Ekonomi dan Manajemen JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) eCo-Fin Journal of Artificial Intelligence and Digital Business Al-Zayn: Jurnal Ilmu Sosial & Hukum
Dedi Gumilar
Universitas Indonesia Membangun
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Other

Published : 24 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 24 Documents
Search

 1   2   3 
Pengaruh Kualitas Produk Kualitas Pelayanan Dan Promosi Terhadap Kepuasan Pelanggan (Studi Bisnis HappierCloth) Febriano Hermansyah; Dedi Gumilar
eCo-Fin Vol. 7 No. 2 (2025): eCo-Fin
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/ef.v7i2.2408

Abstract

abstrak
Pengaruh Beban Kerja, Motivasi Kerja, dan Disiplin Kerja Terhadap Kinerja Pegawai di Pusat Sumber Daya Mineral Batubara dan Panas Bumi (PSDMBP) Yusmayanti Nur Muthmainah; Dedi Gumilar
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 12 No. 1 (2026): Februari 2026
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v12i1.6141

Abstract

This study seeks to understand how  workload, work motivation, and work discipline affect employee performance at PSDMBP. A quantitative approach was supported by descriptive analysis and verification. Out of 171 employees, the researcher chose 64 individuals using the Simple Random Sampling  method. The information gathered from the survey  was analyzed using multiple linear regression with the assistance of SPSS version 27. The analytical procedure comprised descriptive analysis, hypothesis testing, and determination coefficient. A summary of the data, validation of the study hypothesis, and disclosure of the degree of correlation between variables were the goals of this analysis. The findings reveal that workload and work motivation do not have a significant effect on employee performance. In contrast, work discipline has a significant influence. Simultaneously, workload, work motivation, and work discipline contribute 76.4% to employee performance.
Pengaruh Gaya Kepemimpinan, Komunikasi Organisasi, dan Disiplin Kerja Terhadap Kepuasan Kerja Pegawai di Kantor Kecamatan Babakan Ciparay Kota Bandung Hanifah Lestari; Dedi Gumilar
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 12 No. 1 (2026): Februari 2026
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v12i1.6209

Abstract

The importance of human resources in government organizations is closely related to the achievement of its goals. To provide the best service to the public, the Babakan Ciparay District Office in Bandung City, one of the public service organizations, requires employees who are not only skilled but also highly satisfied with their jobs. The average proportion is 19.3%. This indicates that workers at the Babakan Ciparay District Office show signs of job dissatisfaction. The researcher used a descriptive methodology. To test the theory or provide answers to the research issues, descriptive analysis techniques were used. The sample is a portion of the size and composition of the population selected for the study. A non-probability sample with a purposive sampling method is the sampling strategy used in this study. The research findings indicate that organizational communication and leadership style both significantly influence employee job satisfaction. This indicates that employee job satisfaction is significantly influenced by work discipline. Thus, H0 is rejected and Ha is accepted. This indicates that employee job satisfaction at the Babakan Ciparay District Office in Bandung City is significantly and positively influenced by Perception of Work Discipline (X1), Organizational Communication (X2), and Leadership Style (X3) simultaneously.  
Pengaruh Kualitas Pelayanan terhadap Loyalitas Pelanggan melalui Customer Experience (Studi pada PT Daya Anugrah Mandiri Kota Bandung) Marsheila, Ratu Nazma Andra; Gumilar, Dedi
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 1 (2026): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i1.6379

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan terhadap loyalitas pelanggan serta peran customer experience sebagai variabel yang memengaruhi hubungan tersebut pada PT Daya Anugrah Mandiri Kota Bandung. Dalam era persaingan bisnis jasa yang semakin ketat, perusahaan dituntut tidak hanya memberikan produk dan layanan yang berkualitas, tetapi juga mampu menciptakan pengalaman pelanggan yang positif dan berkesan guna mempertahankan loyalitas pelanggan. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei terhadap pelanggan PT Daya Anugrah Mandiri yang pernah menggunakan layanan perusahaan. Data dikumpulkan melalui kuesioner tertutup dengan skala Likert lima tingkat dan dianalisis menggunakan analisis regresi linear sederhana dan regresi linear berganda. Hasil penelitian menunjukkan bahwa kualitas pelayanan berpengaruh positif dan signifikan terhadap loyalitas pelanggan. Namun demikian, kualitas pelayanan tidak berpengaruh signifikan secara langsung terhadap customer experience. Temuan ini mengindikasikan bahwa pengalaman pelanggan tidak hanya dipengaruhi oleh aspek pelayanan semata, tetapi juga oleh faktor lain seperti persepsi, emosi, serta keterikatan pelanggan terhadap perusahaan. Selanjutnya, loyalitas pelanggan terbukti berpengaruh positif dan signifikan terhadap customer experience, yang menunjukkan bahwa pelanggan yang loyal cenderung memiliki pengalaman yang lebih positif dalam berinteraksi dengan perusahaan. Secara simultan, kualitas pelayanan dan loyalitas pelanggan berpengaruh signifikan terhadap customer experience. Hasil penelitian ini memberikan implikasi praktis bagi perusahaan untuk tidak hanya berfokus pada peningkatan kualitas pelayanan, tetapi juga pada upaya membangun loyalitas pelanggan secara berkelanjutan guna menciptakan customer experience yang unggul dan kompetitif.
Co-Authors Aditya Prayoga, Dimas Astrin Kusumawardani Avriesa Nabila Kharisma Awaluddin Nurramdhani Baihaqi, Muhammad Iqbal Dadan Abdul Aziz Mubarok Dadan Abdul Aziz Mubarok Daffa Fauzan Adriansyah Endang Rostiana Febriano Hermansyah Febrianti, Mawar Gheffira, Syifa Hanifah Lestari Herdiansyah, Endra Ifa Ratifah Ina Ratnamiasih Listri Herlina Marsheila, Ratu Nazma Andra Muhammad Ihsan Muchta Nurfaijah, Putri Dilla Nurjanah, Sarah Oktavyani, Bunga Annisa Pujihandayani, Dinda Ilhan sahputra, Rizky Darwisy Septian, Fadli Septiana, Nur Aida Yayang Oki Prasetio Yulia Putri, Shofa Yusmayanti Nur Muthmainah Yusriyyah, Riya