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All Journal Gemilang: Jurnal Manajemen dan Akuntansi Muqaddimah: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Jurnal Pengabdian Masyarakat dan Riset Pendidikan Kajian Administrasi Publik dan ilmu Komunikasi
Ekayani Burhanuddin
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah PT. Bank Mega Cabang Sengkang Ekayani Burhanuddin; Maspawati Tokang; Erna Erna
MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Vol. 2 No. 4 (2024): Oktober : MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis
Publisher : Sekolah Tinggi Ilmu Syariah Nurul Qarnain Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/muqaddimah.v2i4.1052

Abstract

this article is the result of an analysis of customer satisfaction with PT. Bank Mega Sengkang branch. In connection with this, how do customers get the service they expect with the provision of services from staff or employees so that customers feel happy and their wishes are fulfilled. Therefore, this study aims to show the significance of the influence of service quality on customer satisfaction. In analyzing the data, descriptive analysis was used which contained the distribution of items from each variable, then simple linear regression analysis and hypothesis tester. From the results of the tester with simple linear regression and partial regression analysis, it was shown that the simultaneous variable of Service (X) to customer satisfaction (Y) indicated by the R square value was 0.462. This figure shows that the simultaneous variable Service (X) used in this regression equation contributes to customer satisfaction (Y) of 46.2% while the remaining 53.8% is explained by other factors that are not included in this study. Based on the results of this study, it was concluded that customer satisfaction had a significant and partially positive effect on the increase in the number of customers at PT. Bank Mega Sengkang branch.
The Effect of Employee Competence on the Quality of Population Document Services at the Wajo Regency Disdukcapil Office : Penelitian Supris Musiapir; Muktamir Usman; Burhanuddin; Ekayani Burhanuddin
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 3 No. 4 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 3 Nomor 4 (April 2025
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v3i4.1433

Abstract

Penelitian ini bertujuan untuk mengetahui apakah kompetensi pegawai berpengaruh terhadap kualitas pelayanan dokumen pada Kantor Kependudukan dan Pencatatan Sipil Kabupaten Wajo. Judul tesis ini diangkat berdasarkan permasalahan yaitu masih adanya anggota masyarakat yang beranggapan bahwa sebagian besar kemampuan petugas pelayanan tersebut kurang dalam hal kecepatan dalam melayani masyarakat. Penelitian ini merupakan jenis penelitian korelasional dengan pendekatan kuantitatif. Subjek dan lokasi penelitian adalah penduduk yang mendaftarkan dokumen sipilnya pada Kantor Kependudukan dan Pencatatan Sipil Kabupaten Wajo. Uji reliabilitas dan validitas dalam penelitian ini digunakan untuk menilai keabsahan kuesioner penelitian, sedangkan uji t dilakukan untuk mengetahui apakah variabel bebas berpengaruh signifikan terhadap variabel terikat. Teknik analisis data menggunakan analisis statistik inferensial dengan menggunakan analisis regresi linier sederhana. Hasil hipotesis dalam penelitian ini menunjukkan bahwa Kompetensi Pegawai berpengaruh lemah atau tidak signifikan terhadap Kualitas Pelayanan pada Kantor Kependudukan dan Pencatatan Sipil, dengan variabel sebesar 9,7%.
Pengaruh Penerapan Fungsi – Fungsi Manajemen terhadap Kreativitas Kerja Pegawai: Pada Kantor Dinas Pemuda Olahraga dan Pariwisata Kabupaten Wajo Burhanuddin Burhanuddin; Muktamir Usman; Supris Musiafir; Ekayani Burhanuddin
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 5 No. 3 (2025): Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v5i3.2615

Abstract

Employees at the Wajo Regency Youth, Sports and Tourism Office are one of the public bureaucracies at the Regency/City level carrying out service functions to the community, according to the results of initial observations show that the implementation of management functions and employee work creativity is still not optimal, especially related to the implementation of management functions in terms of implementation (creating a dynamic work atmosphere/making the best use of time). This research was conducted to determine the effect of the application of management functions on the work creativity of employees at the Wajo Regency Youth, Sports and Tourism Office. The research population is all employees at the Wajo Regency Youth, Sports and Tourism Office using a survey research type with a quantitative associative approach.The results of this study show that the variables of management functions, based on respondents' responses are at the very good criteria, and the work creativity variables are at the good criteria. Based on the results of statistical testing, Ho was rejected and Ha was accepted, so it was concluded that the implementation of management functions had a positive and significant effect on the work creativity of employees at the Wajo Regency Youth, Sports and Tourism Office.
Pengaruh Penerapan Fungsi – Fungsi Manajeman terhadap Kreativitas Kerja Pegawai : pada Kantor Dinas Pemuda Olahraga dan Pariwisata Kabupaten Wajo Burhanuddin Burhanuddin; Muktamir Usman; Supris Musiafir; Ekayani Burhanuddin
Kajian Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 3 (2025): September: Kajian Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/kajian.v2i3.585

Abstract

Employees at the Wajo Regency Youth, Sports, and Tourism Office are part of the public bureaucracy at the district/city level who have important responsibilities in carrying out service functions to the public. Based on initial observations, it appears that the implementation of management functions and employee work creativity are still not optimal. This is primarily related to the implementation of management functions in creating a dynamic work atmosphere and in terms of making the best use of time. Effective management is essential to ensure that public organizations can achieve their goals efficiently and innovatively. This study aims to determine the effect of the implementation of management functions on employee work creativity at the Wajo Regency Youth, Sports, and Tourism Office. The study population was all employees at the office, using a survey method and an associative quantitative approach. This technique was chosen to obtain an objective picture of the relationship between management variables and work creativity. The results show that the management functions variable, based on respondents' responses, is in the very good category. Meanwhile, the employee work creativity variable is in the good category. The findings indicate that the proper application of management functions can significantly foster employee creativity. Based on statistical testing, the null hypothesis (Ho) is rejected and the alternative hypothesis (Ha) is accepted. Thus, it can be concluded that the implementation of management functions has a positive and significant impact on employee creativity at the Wajo Regency Youth, Sports, and Tourism Office. This research provides practical implications: public organizations need to strengthen the implementation of management functions, such as planning, organizing, directing, and controlling, to continuously improve employee creativity. This research highlights the importance of integrating managerial functions with innovative practices in the public sector.
Analisis Kualitas Pelayanan Publik di Kantor Kecamatan Maniangpajo Kabupaten Wajo Andi Abrar Asbi; Mastura Karateng; Ekayani Burhanuddin
Kajian Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 1 (2025): Maret: Kajian Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/kajian.v2i1.95

Abstract

Quality public service is what is called the best service that meets service quality standards. Service standards are the benchmarks used as guidelines for the delivery of service and the reference for evaluating the quality of service as the obligation and promise of the service providers to the community in the context of quality, fast, affordable, and measurable service. The purpose of this study is to assess the quality of public service at the Maniangpajo Subdistrict office and to identify the factors affecting the quality of public service at the Maniangpajo Subdistrict office. This research uses a qualitative method with a population of 5 individuals, consisting of civil servants (2 people) and the public (3 people). Data collection was done using observation, interviews, and documentation techniques, while the data analysis technique used in this study is qualitative analysis, specifically the interactive analysis technique.The results of this study show that the service at the Maniangpajo Subdistrict office is considered good by service users because the staff are proactive in providing information and the waiting room is comfortable. Although there are no specific SOPs in place, they apply service standards in accordance with government regulations. However, issues such as limited human resources and the unavailability of ID card forms cause delays in service.For internal factors, it can be concluded that the main obstacle to service delivery at the Maniangpajo Subdistrict office is frequent internet network disruptions. These disruptions slow down the service process that requires internet connectivity. Additionally, internal factors such as the limited number of service personnel also affect the efficiency of service, especially when many service users are present, resulting in long waiting times.
Co-Authors Andi Abrar Asbi Burhanuddin Burhanuddin Burhanuddin Erna Erna Maspawati Tokang Mastura Karateng Muktamir Usman Supris Musiafir Supris Musiapir