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All Journal Gemilang: Jurnal Manajemen dan Akuntansi Muqaddimah: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Jurnal Pengabdian Masyarakat dan Riset Pendidikan
Ekayani Burhanuddin
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Other

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah PT. Bank Mega Cabang Sengkang Ekayani Burhanuddin; Maspawati Tokang; Erna Erna
MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Vol. 2 No. 4 (2024): Oktober : MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis
Publisher : Sekolah Tinggi Ilmu Syariah Nurul Qarnain Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/muqaddimah.v2i4.1052

Abstract

this article is the result of an analysis of customer satisfaction with PT. Bank Mega Sengkang branch. In connection with this, how do customers get the service they expect with the provision of services from staff or employees so that customers feel happy and their wishes are fulfilled. Therefore, this study aims to show the significance of the influence of service quality on customer satisfaction. In analyzing the data, descriptive analysis was used which contained the distribution of items from each variable, then simple linear regression analysis and hypothesis tester. From the results of the tester with simple linear regression and partial regression analysis, it was shown that the simultaneous variable of Service (X) to customer satisfaction (Y) indicated by the R square value was 0.462. This figure shows that the simultaneous variable Service (X) used in this regression equation contributes to customer satisfaction (Y) of 46.2% while the remaining 53.8% is explained by other factors that are not included in this study. Based on the results of this study, it was concluded that customer satisfaction had a significant and partially positive effect on the increase in the number of customers at PT. Bank Mega Sengkang branch.
The Effect of Employee Competence on the Quality of Population Document Services at the Wajo Regency Disdukcapil Office : Penelitian Supris Musiapir; Muktamir Usman; Burhanuddin; Ekayani Burhanuddin
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 3 No. 4 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 3 Nomor 4 (April 2025
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v3i4.1433

Abstract

Penelitian ini bertujuan untuk mengetahui apakah kompetensi pegawai berpengaruh terhadap kualitas pelayanan dokumen pada Kantor Kependudukan dan Pencatatan Sipil Kabupaten Wajo. Judul tesis ini diangkat berdasarkan permasalahan yaitu masih adanya anggota masyarakat yang beranggapan bahwa sebagian besar kemampuan petugas pelayanan tersebut kurang dalam hal kecepatan dalam melayani masyarakat. Penelitian ini merupakan jenis penelitian korelasional dengan pendekatan kuantitatif. Subjek dan lokasi penelitian adalah penduduk yang mendaftarkan dokumen sipilnya pada Kantor Kependudukan dan Pencatatan Sipil Kabupaten Wajo. Uji reliabilitas dan validitas dalam penelitian ini digunakan untuk menilai keabsahan kuesioner penelitian, sedangkan uji t dilakukan untuk mengetahui apakah variabel bebas berpengaruh signifikan terhadap variabel terikat. Teknik analisis data menggunakan analisis statistik inferensial dengan menggunakan analisis regresi linier sederhana. Hasil hipotesis dalam penelitian ini menunjukkan bahwa Kompetensi Pegawai berpengaruh lemah atau tidak signifikan terhadap Kualitas Pelayanan pada Kantor Kependudukan dan Pencatatan Sipil, dengan variabel sebesar 9,7%.
Pengaruh Penerapan Fungsi – Fungsi Manajemen terhadap Kreativitas Kerja Pegawai: Pada Kantor Dinas Pemuda Olahraga dan Pariwisata Kabupaten Wajo Burhanuddin Burhanuddin; Muktamir Usman; Supris Musiafir; Ekayani Burhanuddin
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 5 No. 3 (2025): Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v5i3.2615

Abstract

Employees at the Wajo Regency Youth, Sports and Tourism Office are one of the public bureaucracies at the Regency/City level carrying out service functions to the community, according to the results of initial observations show that the implementation of management functions and employee work creativity is still not optimal, especially related to the implementation of management functions in terms of implementation (creating a dynamic work atmosphere/making the best use of time). This research was conducted to determine the effect of the application of management functions on the work creativity of employees at the Wajo Regency Youth, Sports and Tourism Office. The research population is all employees at the Wajo Regency Youth, Sports and Tourism Office using a survey research type with a quantitative associative approach.The results of this study show that the variables of management functions, based on respondents' responses are at the very good criteria, and the work creativity variables are at the good criteria. Based on the results of statistical testing, Ho was rejected and Ha was accepted, so it was concluded that the implementation of management functions had a positive and significant effect on the work creativity of employees at the Wajo Regency Youth, Sports and Tourism Office.
Co-Authors Burhanuddin Burhanuddin Burhanuddin Erna Erna Maspawati Tokang Muktamir Usman Supris Musiafir Supris Musiapir