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All Journal JISI UMJ (Jurnal Integrasi Sistem Industri UMJ) Jurnal Atma Inovasia Jurnal Teknik Industri Blend Sains Jurnal Teknik Equivalent: Jurnal Ilmiah Sosial Teknik Serambi Engineering
Putera, Hilmana Radhia
4Program Studi Teknik Industri, Fakultas Teknik, UPN “Veteran” Jakarta
Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mechanical Engineering Social Sciences Other

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Usulan Perbaikan Pelayanan Pendidikan Menggunakan Metode QFD dengan Pendekatan Variabel SERVQUAL Hilmana Radhia Putera; Zulfa Fitri Ikatrinasari; Humiras Hardi Purba; Hernadewita Hernadewita
JISI: Jurnal Integrasi Sistem Industri Vol 9, No 2 (2022): JISI UMJ
Publisher : Fakultas teknik Universitas Muhammadiyah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24853/jisi.9.2.123-131

Abstract

Pendidikan merupakan hal yang penting bagi kehidupan manusia. Kualitas manusia, yang diantaranya tergambarkan pada nilai Indeks Prestasi Manusia (IPM), dapat ditingkatkan melalui pendidikan. Di Indonesia, pendidikan dilakukan melalui tiga jalur: formal, nonformal, dan informal. Namun, pendidikan di Indonesia tidak terlepas dari kekurangan. Salah satu institusi pendidikan non formal yang terletak di Depok yang hanya mampu meraih akreditasi C adalah contohnya. Akreditasi C menggambarkan kualitas pendidikan yang masih rendah pada institusi tersebut. Tujuan penelitian ini adalah untuk mengetahui aspek perbaikan apa saja yang harus diprioritaskan pada guru untuk menghasilkan kualitas pendidikan dan akreditasi yang lebih baik pada institusi pendidikan tersebut. Metode QFD dengan pendekatan variabel SERVQUAL digunakan untuk merumuskan usulan perbaikan kualitas pendidikan pada institusi tersebut. Hasil dari penelitian ini menunjukkan bahwa dimensi responsiveness (indikator: kemampuan guru dalam membangkitkan motivasi saat kegiatan belajar mengajar, kemampuan guru dalam mendiskusikan masalah mata pelajaran di kelas, kemampuan guru dalam membahas soal atau tugas yang diberikan dan kesediaan guru menyediakan waktu untuk berkonsultasi di luar jam mengajar) dengan skor 3,70 adalah dimensi dengan skor terendah sehingga dimensi ini harus diprioritaskan paling pertama. Adapun berdasarkan pendekatan parameter instrumen akreditasi BAN PAUD PNF, kompetensi guru dengan skor 26,18 merupakan parameter terpenting yang harus menjadi prioritas utama untuk ditingkatkan.
Strategi Peningkatan Akreditasi Pusat Kegiatan Belajar Masyarakat (PKBM) dengan Pendekatan Interpretive Structural Modeling (ISM) Putera, Hilmana Radhia; Ats-Tsauri, M. Ibrahim; Ropandi, Yaya
JURNAL TEKNIK INDUSTRI Vol. 3 No. 02 (2022): JURNAL TEKNIK INDUSTRI : NOVEMBER 2022
Publisher : DPPM UNIVERSITAS PELITA BANGSA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37366/jutin.v3i02.1624

Abstract

PKBM XYZ is a non-formal educational institution that received the recognition of C. This result illustrates that the quality assurance of education is still low there. This research aims to analyze PKBM's accreditation improvement strategy using the Interpretive Structural Modeling (ISM) approach so that it is known which accreditation instruments need to be prioritized for improvement to produce better education and accreditation at PKBM. The data collection method was carried out by distributing questionnaires to experts who are teachers and one of the founders of PKBM. Data analysis and processing using ISM equipped with MICMAC. The results of this study show that in order to improve accreditation at PKBM it is necessary to implement several activities: The first priority is to increase the points of educator experience and educator qualifications; The second priority is to increase the competence points of educators and the suitability of teaching materials; The third priority is to increase the number of learning methods.
Usulan Metode KPI Transmisi Tenaga Listrik pada Perusahaan Listrik Negara (PT. PLN) Berdasarkan Balanced Scorecard Putera, Hilmana Radhia; Fernando, Very
Jurnal Serambi Engineering Vol. 10 No. 3 (2025): Juli 2025
Publisher : Faculty of Engineering, Universitas Serambi Mekkah

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Abstract

PT. Perusahaan Listrik Negara (PLN) is an Indonesian electricity provider. In the midst of rapid global changes, PLN is required to always be ahead in terms of service quality, sustainable business models, and technological developments. PLN must always be ahead in terms of service quality, sustainable business models, and technological developments. To support PT. PLN, appropriate performance measurements, such as those for electricity transmission performance, are required. Electricity transmission performance can be measured using Key Performance Indicators (KPIs). PT. PLN's KPIs in 2019 show that two performance indicators, SAIDI and SAIFI, did not reach their targets. Additionally, the company's sustainability report only contains two performance indicators, but performance measurement could be expanded to include other indicators.   This research aims to identify the appropriate performance indicators for PT. PLN's electricity transmission system and to establish strategic goals for the company. PLN using the balanced scorecard method. Based on a literature review and analysis, this study identified the following performance indicators: SAIFI, SAIDI, CAIDI, AIT, OHLMCI, SMCIS, and the ratio of certified officers. Five strategic objectives were obtained, including increased ROA and ROI, increased customer satisfaction, increased opportunities for uninterrupted energy sales, increased equipment reliability, and increased employee competency in inspection and maintenance.
Studi Efisiensi Mesin Bignose 9 Melalui Analisis OEE dan Six Big Losses pada Sektor Kosmetik Silitonga, Muhammad Prasha Risfi; Salwaellya, Hasna; Yudisha, Nabila; Putera, Hilmana Radhia
Blend Sains Jurnal Teknik Vol. 4 No. 2 (2025): Edisi Oktober
Publisher : Ilmu Bersama Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56211/blendsains.v4i2.842

Abstract

Penelitian ini dilakukan sebagai respons terhadap tidak tercapainya target produksi Mesin Bignose 9 di PT X. Oleh karena itu, dilakukan analisis untuk mengevaluasi tingkat efektivitas mesin menggunakan metode Overall Equipment Effectiveness (OEE), serta untuk mengidentifikasi penyebab utama inefisiensi melalui pendekatan Six Big Losses. Hasil evaluasi dalam periode September 2022 hingga Agustus 2023 menunjukkan bahwa rata-rata nilai availability adalah 53,74%, performance sebesar 58,90%, dan quality rate mencapai 92,13%. Secara keseluruhan, nilai OEE rata-rata tercatat sebesar 29,56%, dengan nilai tertinggi pada Juni 2023 sebesar 49,85% dan terendah pada Desember 2022 yaitu 17,71%. Berdasarkan metode Six Big Losses, penyumbang terbesar rendahnya nilai OEE adalah breakdown losses dengan total kehilangan waktu 2.331,5 jam, diikuti oleh reduced speed losses sebesar 1.054,9 jam. Mengingat nilai OEE tersebut masih berada di bawah standar Japan Institute of Plant Maintenance (JIPM) sebesar 85%, maka perusahaan disarankan untuk segera melakukan upaya perbaikan guna meningkatkan efektivitas operasional Mesin Bignose 9.
Strategi Pengendalian Antrean Tidak Teratur dalam Sistem Layanan Kantin Kampus Tarigan, Amenda Septiala; Putera, Hilmana Radhia; Elanda, Redian Wahyu; Zulaihah, Lilik
Jurnal Atma Inovasia Vol. 5 No. 6 (2025)
Publisher : Lembaga Penelitian dan Pengabdian pada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/jai.v5i6.12472

Abstract

Campus canteens are essential facilities supporting academic activities. However, during peak hours, issues such as disorganized queues and delayed order deliveries frequently occur. These conditions lead to a decrease in customer satisfaction and service efficiency. This community service activity aims to develop a queue management strategy to improve service quality in campus canteens. The methods used include direct observation, socialization, and training for canteen staff, as well as the implementation of a simple order identification system. The socialization of the “numbered tags” queue system to the vendors has been carried out as part of the efforts to enhance service efficiency and organization. Preliminary evaluations indicate that this system has the potential to reduce customer waiting times and improve service efficiency. The finding suggests that a simple technology approach based on a numbered system can be an effective solution for addressing disorganized queues and improving the quality of canteen services in the future. This finding provides a foundation for canteen managers in other educational institutions to implement similar systems.
A PDCA Eight-Step Approach to Misrun Defect Reduction in Hatchback Gasoline Car Piston Castings Silitonga, Muhammad Prasha Risfi; Syafira, Chika Mutiara; Setiyadi, Riyan; Putera, Hilmana Radhia
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 8 No. 1 (2026): Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v8i1.237

Abstract

Background:Misrun defects represent a critical quality issue in metal casting processes, particularly in gasoline piston manufacturing, as they lead to material waste, reduced productivity, and increased production costs. At PT XYZ, misrun defects constituted the highest proportion of total defects in 2024, indicating the need for systematic quality improvement. Objective:This study aims to analyze the root causes of misrun defects in hatchback gasoline car piston castings and evaluate the effectiveness of corrective actions using the PDCA Eight-Step strategy. Method:A qualitative–quantitative approach was employed through the application of the PDCA (Plan–Do–Check–Action) cycle with an Eight-Step problem-solving framework. Root cause analysis was conducted using fishbone diagrams and the 5 Why method. Corrective actions focused on mold design, cooling inspection procedures, and gas flow optimization. Results:The findings show that misrun defects accounted for 52.56% of total defects, with piston type X contributing 9.84% of the overall misrun rate. After implementing corrective measures—namely additional and repositioned gas vents, standardized cooling mold inspections, and modified argon gas spray direction—the misrun defect rate was reduced to 5.16%. This represents a 47.5% reduction, exceeding the company’s quality improvement target of 40%. Conclusion:The PDCA Eight-Step strategy proved effective in significantly reducing misrun defects and improving casting quality. This study provides a practical and replicable framework for defect reduction in precision casting industries while reinforcing the theoretical relevance of structured PDCA-based quality improvement in manufacturing systems.
Co-Authors Ats-Tsauri, M. Ibrahim Elanda, Redian Wahyu Fernando, Very Hernadewita, Hernadewita Humiras Hardi Purba Lilik Zulaihah Nabila Yudisha Ropandi, Yaya Salwaellya, Hasna Setiyadi, Riyan Silitonga, Muhammad Prasha Risfi Syafira, Chika Mutiara Tarigan, Amenda Septiala Zulfa Fitri Ikatrinasari