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All Journal JISI UMJ (Jurnal Integrasi Sistem Industri UMJ) Jurnal Teknik Industri Journal Serambi Engineering (JSE)
Putera, Hilmana Radhia
4Program Studi Teknik Industri, Fakultas Teknik, UPN “Veteran” Jakarta
Control & Systems Engineering Earth & Planetary Sciences Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering

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Usulan Perbaikan Pelayanan Pendidikan Menggunakan Metode QFD dengan Pendekatan Variabel SERVQUAL Hilmana Radhia Putera; Zulfa Fitri Ikatrinasari; Humiras Hardi Purba; Hernadewita Hernadewita
JISI: Jurnal Integrasi Sistem Industri Vol 9, No 2 (2022): JISI UMJ
Publisher : Fakultas teknik Universitas Muhammadiyah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24853/jisi.9.2.123-131

Abstract

Pendidikan merupakan hal yang penting bagi kehidupan manusia. Kualitas manusia, yang diantaranya tergambarkan pada nilai Indeks Prestasi Manusia (IPM), dapat ditingkatkan melalui pendidikan. Di Indonesia, pendidikan dilakukan melalui tiga jalur: formal, nonformal, dan informal. Namun, pendidikan di Indonesia tidak terlepas dari kekurangan. Salah satu institusi pendidikan non formal yang terletak di Depok yang hanya mampu meraih akreditasi C adalah contohnya. Akreditasi C menggambarkan kualitas pendidikan yang masih rendah pada institusi tersebut. Tujuan penelitian ini adalah untuk mengetahui aspek perbaikan apa saja yang harus diprioritaskan pada guru untuk menghasilkan kualitas pendidikan dan akreditasi yang lebih baik pada institusi pendidikan tersebut. Metode QFD dengan pendekatan variabel SERVQUAL digunakan untuk merumuskan usulan perbaikan kualitas pendidikan pada institusi tersebut. Hasil dari penelitian ini menunjukkan bahwa dimensi responsiveness (indikator: kemampuan guru dalam membangkitkan motivasi saat kegiatan belajar mengajar, kemampuan guru dalam mendiskusikan masalah mata pelajaran di kelas, kemampuan guru dalam membahas soal atau tugas yang diberikan dan kesediaan guru menyediakan waktu untuk berkonsultasi di luar jam mengajar) dengan skor 3,70 adalah dimensi dengan skor terendah sehingga dimensi ini harus diprioritaskan paling pertama. Adapun berdasarkan pendekatan parameter instrumen akreditasi BAN PAUD PNF, kompetensi guru dengan skor 26,18 merupakan parameter terpenting yang harus menjadi prioritas utama untuk ditingkatkan.
Strategi Peningkatan Akreditasi Pusat Kegiatan Belajar Masyarakat (PKBM) dengan Pendekatan Interpretive Structural Modeling (ISM) Putera, Hilmana Radhia; Ats-Tsauri, M. Ibrahim; Ropandi, Yaya
JURNAL TEKNIK INDUSTRI Vol. 3 No. 02 (2022): JURNAL TEKNIK INDUSTRI : NOVEMBER 2022
Publisher : DPPM UNIVERSITAS PELITA BANGSA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37366/jutin.v3i02.1624

Abstract

PKBM XYZ is a non-formal educational institution that received the recognition of C. This result illustrates that the quality assurance of education is still low there. This research aims to analyze PKBM's accreditation improvement strategy using the Interpretive Structural Modeling (ISM) approach so that it is known which accreditation instruments need to be prioritized for improvement to produce better education and accreditation at PKBM. The data collection method was carried out by distributing questionnaires to experts who are teachers and one of the founders of PKBM. Data analysis and processing using ISM equipped with MICMAC. The results of this study show that in order to improve accreditation at PKBM it is necessary to implement several activities: The first priority is to increase the points of educator experience and educator qualifications; The second priority is to increase the competence points of educators and the suitability of teaching materials; The third priority is to increase the number of learning methods.
Usulan Metode KPI Transmisi Tenaga Listrik pada Perusahaan Listrik Negara (PT. PLN) Berdasarkan Balanced Scorecard Putera, Hilmana Radhia; Fernando, Very
Jurnal Serambi Engineering Vol. 10 No. 3 (2025): Juli 2025
Publisher : Faculty of Engineering, Universitas Serambi Mekkah

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Abstract

PT. Perusahaan Listrik Negara (PLN) is an Indonesian electricity provider. In the midst of rapid global changes, PLN is required to always be ahead in terms of service quality, sustainable business models, and technological developments. PLN must always be ahead in terms of service quality, sustainable business models, and technological developments. To support PT. PLN, appropriate performance measurements, such as those for electricity transmission performance, are required. Electricity transmission performance can be measured using Key Performance Indicators (KPIs). PT. PLN's KPIs in 2019 show that two performance indicators, SAIDI and SAIFI, did not reach their targets. Additionally, the company's sustainability report only contains two performance indicators, but performance measurement could be expanded to include other indicators.   This research aims to identify the appropriate performance indicators for PT. PLN's electricity transmission system and to establish strategic goals for the company. PLN using the balanced scorecard method. Based on a literature review and analysis, this study identified the following performance indicators: SAIFI, SAIDI, CAIDI, AIT, OHLMCI, SMCIS, and the ratio of certified officers. Five strategic objectives were obtained, including increased ROA and ROI, increased customer satisfaction, increased opportunities for uninterrupted energy sales, increased equipment reliability, and increased employee competency in inspection and maintenance.
Co-Authors Ats-Tsauri, M. Ibrahim Fernando, Very Hernadewita Humiras Hardi Purba Ropandi, Yaya Zulfa Fitri Ikatrinasari