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All Journal PubBis : Jurnal Pemikiran dan Penelitian Administrasi Publik dan Administrasi Bisnis Jurnal Ilmiah Ekonomi Global Masa Kini Jurnal Pengabdian Masyarakat dan Riset Pendidikan Mengabdi: Jurnal Hasil Kegiatan Bersama Masyarakat Kesejahteraan Bersama : Jurnal Pengabdian dan Keberlanjutan Masyarakat
Dewi Merdayanty
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Penguatan Peran Komunikasi Kader Dalam Pembangunan Kampung KB Di Kelurahan Sungai Jingah Kota Banjarmasin Dewi Merdayanty; Didi Susanto; Junaidi Junaidi
MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat Vol. 2 No. 2 (2024): April : MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/mengabdi.v2i2.529

Abstract

The aim of implementing community service is to strengthen the role of cadre communication in supporting the success of the development of the Family Planning Village program in Sungai Jingah Village, Banjarmasin City and teaching recommended by Islam regarding ways of communicating. The method used is through lectures and questions and answers. The implementation of the KB Village program activities in the Sungai Jingah Village, Banjarmasin City, at the workshop stage, provided the concept of understanding the concepts and indicators of success of the KB Village as well as assigning KB Village cadres to be given training so that each cadre can convey information and educational communications to community members. The role of communication as a factor that can support the success of developing the Family Planning Village program for the community in Sungai Jingah Village, Banjarmasin City through (1) Communication, information and individual education or home visits to target homes ; (2) Communication, information and group education by utilizing social forums ; (3) Mass communication, information and education by utilizing traditional media or people's entertainment programs; (4) Communication, information and counseling education by utilizing community consultation organization platforms to be more targeted. Islam teaches about ways of communicating, which consist of several forms, namely (1) qaulan Ma'ruf, (2) Qaulan Baliighaa , (3) qaulan Sadida , (4) Qaulan Karima , (5) Qaulan Maisuura , (6) Qaulan Layyinan , (7) Qaulan Tsaqiila .
The Effect of Online Frontliner Interpersonal Communication on Consumer Purchase Decisions of Cv Borneo Store Banjarmasin Putri Pahira, Recka; Lieta Dwi Novianti; Dewi Merdayanty
Jurnal Ilmiah Ekonomi Global Masa Kini Vol. 15 No. 2 (2024): Vol 15, No 2
Publisher : Universitas Indo Global Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36982/jiegmk.v15i2.4791

Abstract

The existence of frontliners has a very viral role in providing services to consumers, because they are the first people faced by consumers when interacting with companies. As a company representative, frontliners function to create a positive first impression through the attitude and service provided. The quality of service shown by the frontliner will greatly affect consumers' perception of the company, which can ultimately affect their purchasing decisions. Therefore, good interpersonal communication from the frontliner is key in creating a satisfying customer experience. This study aims to determine the influence of online frontliner interpersonal communication on purchase decisions in CVs. Borneo Store Banjarmasin. The research method used is a quantitative approach with data collection through questionnaires distributed to consumers who shop at CV. Borneo Store. The research sample is 73 people who are randomly selected using the *simple random sampling* technique. The collected data was then analyzed using a simple linear regression with reference to the AIDDA (Attention, Interest, Desire, Decision, Action) theory, which describes the stages in the consumer decision-making process. The results of the study show that good interpersonal communication from online frontliners has a significant effect on consumer purchase decisions. A simple linear regression test showed that the determination coefficient was 40.1% with a significance level of 0.001 (<0.05), which means that online frontliner interpersonal communication had a considerable influence on the purchase decision. These findings show that effective communication between frontliners and consumers, both in-person and online, is important for building relationships, creating trust, and driving purchasing decisions. Companies need to pay attention to the quality of frontliner communication, especially in the digital era, to increase customer satisfaction and loyalty.  Keywords: Online Frontliner, Consumer, Purchase Decision, AIDDA Theory, Simple Linear Regression, Interpersonal Communication 
OPTIMALISASI PELAYANAN PUBLIK MENINGKATKAN KEPERCAYAAN MASYARAKAT MELALUI RELIABILITY DAN RESPONSIVENESS (STUDI KASUS PELAYANAN KANTOR DESA TANJUNG HARAPAN KECAMATAN ALALAK KABUPATEN BARITO KUALA) Dewi Merdayanty; Setiawati, Budi; Iswiyati Rahayu; Winda Emelia; Nida Pratiwi Armidina; Muhammad Riyandi Firdaus
Jurnal PubBis Vol 9 No 1 (2025)
Publisher : stiatabalong.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35722/jurnalpubbis.v9i1.1169

Abstract

Tanjung Harapan Village has potential can be optimized in the form of fertole rice fields, clean river water, swallow farms, and friendly people, but this village bid challenges in the form of badly damaged road infrastructure, so it need attention from public service from the Village Government. Road construction really supports increasing public confidence through community welfare so as not to endanger road users and tranportation of agricultural products in village communities. The porpuse of research is to determine the optimization of public service to increase public trust through reliability and responsiveness at the Tanjung Harapan Village office, Alalak District, Barito Kuala Regency, because village roads in this area are badly damaged and need attention from the local government. This research is also to determine the factors that influence public services to increase reliability and responsiveness at the Tanjung Harapan Village office, Alalak District, Barito Kuala Regency. The research method uses qualitative methods and qualitative descriptive research, while data collection techniques use observation, interviews, documentation an triangulation. The informants for this research werw 4 people, namely the Village Head as key informant and the other informant were Head of the Village Government Section, the Head of the Community Welfare Section and 1 person from the village community. The data analysis technique uses interactive analysis starting from data collection, data reduction, data presentation, drawing conclusion an verification. The research results show that village office public service can increase public trust through reliability and responsiveness. Factors that influence the reliability and responsiveness of Tanjung Harapan village services include the availability of resources, competency of village officials, slow support from local government, coordination anf community participation. Keywords : Village Government; Reliability; Responsiveness
Sosialisasi Perda Kota Banjarmasin Nomor 7 Tahun 2013 Tentang Kawasan Tanpa Rokok Dewi Merdayanty; Junaidi Junaidi; Agus Humaidi
Kesejahteraan Bersama : Jurnal Pengabdian dan Keberlanjutan Masyarakat Vol. 1 No. 1 (2024): Januari: Kesejahteraan Bersama : Jurnal Pengabdian dan Keberlanjutan Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/bersama.v1i1.155

Abstract

Banjarmasin City Regional Regulations Concerning Non-Smoking Areas is a rule made by the Government to reduce violations committed by the community, but in reality there are still many who violate these rules. In this service activity, we discuss the effectiveness and factors that occur in the field. This activity focuses on two problem formulations, namely, how effective is the Banjarmasin City regional regulation Number 7 of 2013 concerning non-smoking areas in university areas in Banjarmasin, what are the factors that influence the effectiveness of Banjarmasin City regional regulation Number 7 of 2013 concerning non-smoking areas.
Pendampingan Aparatur dan Kader Guna Meningkatkan Pelayanan Publik Pemerintah Daerah di Kelurahan Sungai Jingah Kota Banjarmasin Dewi Merdayanty; Junaidy; Devia Hetty Hernany; Leita Dwi Novianti; Nida Pratiwi Armidina; Faulina Fitri; Nurul Huda
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 2 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 2 (October 202
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i2.3148

Abstract

Pelayanan publik merupakan fungsi utama pemerintah dalam memberikan kesejahteraan dan kepuasan bagi masyarakat. Kelurahan sebagai unit pemerintahan terdekat memiliki peran penting dalam menyediakan layanan administrasi dan sosial. Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia No. 15 Tahun 2014 Tentang pedoman standar pelayanan yaitu; “Bahwa setiap penyelenggara pelayanan publik wajib menyusun, menetapkan, dan menerapkan Standar Pelayanan serta menetapkan Maklumat Pelayanan dengan memperhatikan kemampuan penyelenggara, kebutuhan masyarakat, dan kondisi lingkungan”. Kelurahan Sungai Jingah memiliki 12.884 jiwa sedangkan pelayanan publik dilakukan hanya 10 personel, sehingga mengalami keterbatasan sumber daya manusia. Identifikasi permasalahan di Kelurahan Sungai Jingah, yaitu sering terlambatnya pegawai Kelurahan kembali bekerja memberikan pelayanan setelah mereka melaksanakan istrahat sholat dan makan siang, masih banyak layanan yang tidak segera diselesaikan, seperti surat pengantar dari kelurahan, sehingga masyarakat harus mengambil hasil layanan yang harapkan pada keesokan harinya, dan masih kuranganya peralatan cadangan, jika terjadi kemacetan pada salah satu alat pelayanan. Metode yang digunakan adalah melaksanakan pre-test, penyamaian materi, diskusi dan tanya jawab. melaksanakan post-test dan Data pre-test dan post-test kemudian dianalisis melalui rumus persentasi..Hasil pree-test dan post-test menunjukan peningkatan pengetahuan dan pemahaman bagi aparatur dan kader Kelurahan Sungai Jingah secara keseluruhan indikator, yaitu indikator partisipasi dan transparansi meningkat 40%, sedangakan indikator sederhana, akuntabel dan keadilan meningkat 30%, dan indikator berkelanjutan tetap berada pada kriteria baik sekali.
Co-Authors Agus Humaidi Budi Setiawati Devia Hetty Hernany Didi Susanto Faulina Fitri Iswiyati Rahayu Junaidi Junaidi Junaidy Leita Dwi Novianti Lieta Dwi Novianti muhammad Riyandi Firdaus Nida Pratiwi Armidina Nurul huda Putri Pahira, Recka Winda Emelia