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All Journal ARMATUR : Artikel Teknik Mesin dan Manufaktur Jurnal Hasil-Hasil Pengabdian dan Pemberdayaan Masyarakat (JHP2M)
Syakia Muflihat
Universitas Negeri Makassar
Aerospace Engineering Humanities Automotive Engineering Education Engineering Industrial & Manufacturing Engineering Library & Information Science Mechanical Engineering Social Sciences Other

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Sosialisasi Panduan Penulisan Artikel Ilmiah Menggunakan Pendekatan Kualitatif Henri Henri; A. Muh. Ali; Syakia Muflihat; Nurul Jamiah Sidiq; Sakmawati Sakmawati
Jurnal Hasil-Hasil Pengabdian dan Pemberdayaan Masyarakat Vol. 3 No. 2 (2024): Volume 03 Nomor 02 (Oktober 2024)
Publisher : Jurusan Matematika FMIPA UNM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35580/jhp2m.v3i2.5192

Abstract

Community service activities in the form of socialization of scientific article writing guidelines aim to improve participants' skills in preparing scientific articles. 79 participants from various departments attended the workshop. The materials covered include structuring scientific articles, selecting topics, objectives, methods, and discussion, and using reference manager tools. The implementation methods included theoretical presentations, interactive discussions, and evaluation. Evaluation results showed that 85% of participants found the material presented easy to understand and were satisfied with the activity. This event is expected to encourage the participant’s academic productivity and improve the quality of their scientific publications.
Pendekatan Integratif Untuk Peningkatan Efektivitas Layanan dan Operasional Bengkel Otomotif: Systematic Literature Review Siti Ruqaiyah Baharuddin; Syakia Muflihat
ARMATUR : Artikel Teknik Mesin & Manufaktur Vol. 7 No. 2 (2026): Jurnal Armatur (in Progress)
Publisher : Universitas Muhammadiyah Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24127/armatur.v7i2.11560

Abstract

The increasing number of motor vehicles has led to higher demand for automotive workshop services, requiring workshops to improve both service quality and operational efficiency. However, many automotive workshops still face operational problems such as long service waiting times, inefficient workflows, inconsistent service quality, and non-value-added activities. This study aims to identify and analyze various approaches used to improve service quality and operational efficiency in automotive workshops through a Systematic Literature Review (SLR). The study reviewed 15 scientific articles published between 2020 and 2025 related to automotive workshop services, operational improvement, and quality management methods. The analysis focused on approaches such as Service Quality (SERVQUAL), Importance Performance Analysis (IPA), Lean Service, Quality Function Deployment (QFD), Value Stream Mapping (VSM), Six Sigma, Service Blueprint, TRIZ, and Design Thinking. The results show that SERVQUAL is the most widely used method for identifying service quality gaps, especially in responsiveness and reliability dimensions. However, integrated approaches combining service quality methods with operational improvement methods such as Lean Service, VSM, and Six Sigma provide more comprehensive solutions for improving workshop performance. These approaches are effective in reducing operational waste, improving workflow efficiency, minimizing service variability, and enhancing service innovation. The study concludes that improving automotive workshop performance requires an integrated approach involving service quality, operational efficiency, process control, and service innovation.
Co-Authors A. Muh. Ali Henri Henri Nurul Jamiah Sidiq Sakmawati Sakmawati Siti Ruqaiyah Baharuddin