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All Journal Conciencia Edumaspul: Jurnal Pendidikan Counseling and Humanities Review Proceeding Of International Conference On Education, Society And Humanity
Oktarina, Wulan
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Religion Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Social Sciences Other

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IMPLEMENTATION OF EXCELLENCE SERVICE TO INTERNAL CUSTOMERS IN THE SERVICES OF SCHOOL ADMINISTRATION PERSONNEL AT SMP QURANPRENEUR INDONESIA PALEMBANG CITY Oktarina, Wulan; Zainuri, Ahmad; Nurlaila, Nurlaila; Annur, Saipul
Conciencia Vol 24 No 2 (2024): Conciencia
Publisher : Pascasarjana Universitas Islam Negeri Raden Fatah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/mnxpe281

Abstract

This research uses a qualitative method with the type of case study approach with research informants namely principals, school administrators, teaching staff, and students. The data collection techniques used were observation, interview, and documentation and analysed using qualitative data analysis techniques. The results of this study are the implementation of excellence service to internal customers in school administration services at Smp Quranpreneur Indonesia Palembang City needs to be improved again from the aspect of actions taken by school administration personnel in the implementation of excellence service is somewhat less responsive in responding, the level of communication of school administration personnel with students who are still lacking, as well as the unavailability of SOPs (Standard Operating Procedures) for school administration personnel in carrying out their duties. Then for the supporting factors for the implementation of excellence service to internal customers in school administration services at Smp Quranpreneur Indonesia Palembang City, namely the awareness of administrative staff to provide excellent service, the existence of qualified human resources, and the direction and motivation provided. While the inhibiting factors, the school has not provided training or socialisation to improve the implementation of excellence service in administrative services to improve capabilities, there is no facility in the form of a suggestion and criticism box, and there is no SOP (standard operating procedure) to support the implementation of excellence service in administrative services.
CHALLENGES FOR DEVELOPING TEACHER COMPETENCIES IN THE CONCENT ERA Oktarina, Wulan; Lestari, Citra; Annur, Saipul
PROCEEDING OF INTERNATIONAL CONFERENCE ON EDUCATION, SOCIETY AND HUMANITY Vol 2, No 1 (2024): Second International Conference on Education, Society and Humanity
Publisher : PROCEEDING OF INTERNATIONAL CONFERENCE ON EDUCATION, SOCIETY AND HUMANITY

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Abstract

Teachers have very important responsibilities in their role as educators in schools. Achieving quality learning goals requires continuous improvement of teacher competence as time goes by. This writing aims to discuss and understand the challenges of developing teacher competency in learning in the contemporary era. This research uses qualitative methods in the form of a literature study, with a descriptive approach. Data was collected through references from books and literature related to the challenges of developing teacher competency in learning in the contemporary era. The research results show that teacher competency is the ability possessed by teachers and includes aspects such as knowledge, skills, thought processes, personal adaptation, attitudes and values that they apply in teaching practice. There are four abilities that teachers need: educational abilities, personality abilities, social abilities, and professional abilities. In addition, teacher skills development faces various challenges, including legislative, socio-cultural, technological and political challenges.
Hubungan Self-Regulated Learning dengan Disiplin Belajar Siswa Oktarina, Wulan; Sukma, Dina; Syukur, Yarmis; Zola, Nilma; Syahri, Lia Mita
Counseling and Humanities Review Vol 5, No 1 (2025): Counseling and Humanities Review
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/0001258chr2025

Abstract

Penelitian ini bertujuan untuk mengetahui hubungan antara self-regulated learning dengan disiplin belajar siswa kelas XI di SMA Negeri 2 Batang Anai tahun pelajaran 2024/2025. Penelitian ini menggunakan metode kuantitatif dengan jenis penelitian deskriptif korelasional, melibatkan 152 siswa yang dipilih melalui teknik simple random sampling. Hasil penelitian menunjukkan bahwa self-regulated learning siswa pada umumnya berada pada kategori sedang (53,95%) dan disiplin belajar siswa pada umumnya berada pada kategori sedang (51,32%). Analisis korelasi pearson menunjukkan hubungan positif yang kuat antara kedua variabel (r = 0,766; p < 0,05). Temuan ini menujukkan bahwa semakin tinggi tingkat self-regulated learning, maka semakin tinggi pula disiplin belajar siswa. Implikasi dari hasil penelitian ini menunjukkan perlunya peran layanan bimbingan dan konseling dalam membantu siswa meningkatkan self-regulated learning dan disiplin belajar. Layanan yang dapat diberikan antara lain meliputi  layanan informasi, layanan konseling perorangan, layanan bimbingan kelompok, dan layanan penguasaan konten.
Source of Authority for Implementing Educational Supervision Oktarina, Wulan; Khairunnisa, Aisyah; Utami, Resti; Divy, Ellen Okta; Harto, Kasinyo; Niswah, Choirun
Edumaspul: Jurnal Pendidikan Vol 7 No 2 (2023): Edumaspul: Jurnal Pendidikan
Publisher : Universitas Muhammadiyah Enrekang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33487/edumaspul.v7i2.7293

Abstract

Various educational problems in Indonesia can be studied by supervising education. Educational supervision is a process of assistance and support given to teachers in developing their abilities consisting of knowledge, skills, and creativity in teaching and commitment or motivation as a teacher. This study aims to examine and describe the source of authority for implementing educational supervision. This research is a literature study research. The results of this study state that in its implementation, the source of authority for the implementation of educational supervision in schools is carried out by the Principal or school supervisor, called a supervisor, who serves as a supervisor and controller of teacher performance. This supervision and control is carried out so that the teacher does not deviate from the role of teacher or educator. Based on the National Education System Law No. 20 of 2003, the principal or school supervisor supervises to ensure the effectiveness and efficiency of learning. In this case, the principal or school supervisor is an illustration that a supervisor must have an official position that has authority or authority in supervising education.
Co-Authors Ahmad Zainuri Choirun Niswah, Choirun Citra Lestari Dina Sukma Divy, Ellen Okta Kasinyo Harto Khairunnisa, Aisyah Lia Mita Syahri Nilma Zola RESTI UTAMI Saipul Annur Wiwik Handayani