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All Journal Berkala Ilmiah Pendidikan Fisika Journal of Practical Computer Science (JPCS) Majalah Ilmiah METHODA TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi Jurnal Riset Sistem dan Teknologi Informasi Sains Data Jurnal Studi Matematika dan Teknologi INSTALL: Information System and Technology Journal KOMNET : Jurnal Komputer, Jaringan dan Internet
Nor Anisa
Information System, Faculty Of Sains And Technology, Sari Mulia University
Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Physics Public Health Other

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Analisis Tingkat Kepuasan Mahasiswa Terhadap Kualitas Layanan dan Konten Musik pada Aplikasi Spotify Pratama, Muhammad Maigy; Nor Anisa
Majalah Ilmiah METHODA Vol. 15 No. 3 (2025): Majalah Ilmiah METHODA
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/methoda.Vol15No3.pp276-282

Abstract

This study aims to evaluate student satisfaction with the Spotify music streaming application by examining two primary factors: service quality and music content. Using a quantitative survey approach, data were collected from university students who actively use Spotify for digital music consumption. The results show that most people who answered the survey (66.7%) think Spotify is easy to use and (70.4%) think it looks good. Also, 72.2% of users said that Spotify's features make their listening experience better, and 64.8% said that the audio quality is good. However, a notable proportion of respondents still experience errors or disturbances while using the application (57.4%). 57.4% of respondents think that music recommendations are usually good for their moods, and 55.6% think that being able to find new songs through recommendations is helpful. Overall satisfaction levels reached only 50%, indicating that Spotify has not fully met user expectations. These results indicate that there must be improvements in service quality, system stability, and recommendation accuracy to enhance overall user satisfaction among students.
Co-Authors adha, Fajar Agustina, Melisa Anggara Kurniawan Anggit Suryan Rohyan Arpan Mualief Saprizal Desvira Annisa Gita Medina Gregorius Amori Halimatur Rahmi Hamid, Muhammad Abdul Juan Edbert Sinaga Khairani Syahbana KHOIRUN NISA Kurniawan, Satria Fajar Dwi Linda Linda M. Zufannor Ihsan Maisarah Maisarah, Maisarah Maulana, Hendra Medina, Gita Mera Muhammad Bayu Saputra Muhammad Fitri Saputra Muhammad Gazali Noor Muhammad Rafliansyah Nurul Fahmi Pebriana, Risky Pratama, Muhammad Maigy Putra Sanjaya Kaharap Rahmi, Halimatur Raudhatul Jannah Rina Rina Risky Pebriana Rizky Aulia Akbar Rohyan, Anggit Suryan Saprizal, Arpan Mualief Saputra, Muhammad Bayu Saputra, Muhammad Fitri Sarah Miriam, Sarah Satria Fajar Dwi Kurniawan Sefti Wulandari Syarifuddin Syarifuddin Syarifuddin Tira Margaret Zaid Zaid