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All Journal PROFIT : Jurnal Administrasi Bisnis Kriez Academy KISA INSTITUE : Journal of Economics, Accounting, Business, Management, Engineering and Society Jesocin : Journal of Jabar Economic Society Networking Forum Jesocin : Journal of Economics, Accounting, Business, Management, Engineering and Society
Riana, Nia
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Religion Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Library & Information Science Social Sciences

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Breaking the Turnover Cycle: The Untold Power of Transformational Leadership, Workload, Communication and Satisfaction Riana, Nia; Noerman, Teuku; Sandy Yuliaji, Eliana
Profit: Jurnal Adminsitrasi Bisnis Vol. 20 No. 1 (2026): Profit: Jurnal Administrasi Bisnis
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.profit.2026.020.01.5

Abstract

This study investigates the impact of transformational leadership, communication, and workload on job satisfaction and, in turn, turnover intention among loan officers in Indonesian microfinance institutions. Using SmartPLS, the research simultaneously tests both direct and mediating effects, thereby addressing gaps in prior studies that had treated these variables separately. Data were collected through purposive sampling from 159 respondents. The results indicate that transformational leadership and communication have a strong, positive, and significant impact on job satisfaction, whereas workload has a weak and non-significant effect. Regarding turnover intention, job satisfaction has a strong negative association, communication exhibits a significant negative influence, workload shows a significant positive effect, and transformational leadership has no direct significant impact. Job satisfaction partially mediates the relationship between transformational leadership and communication with turnover intention. These findings extend the application of Social Exchange Theory and the Job Demands–Resources Model to mission-driven, resource-constrained settings such as microfinance. Practically, the study suggests that strengthening leadership capability, improving communication systems, and closely monitoring workload can help organizations reduce turnover intention while sustaining performance and service quality for clients in microfinance. The results provide actionable insights for leaders and HR practitioners seeking to enhance employee retention in high-pressure microfinance environments.  
SUPPLY CHAIN RESILIENCE AND BUSINESS CONTINUITY IN INDONESIAN MANUFACTURING SECTOR Riana, Nia; Budi Raharja , Arif; Faisal, Ijang
Journal of Economics, Accounting, Business, Management, Engineering and Society Vol. 1 No. 8 (2024): KISA INSTITUE : July 2024
Publisher : PT. Kreatif Indonesia Satu

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Abstract

Background: COVID-19 pandemic exposed vulnerabilities in global supply chains, prompting Indonesian manufacturers to reassess resilience strategies. Aims: This study examines supply chain resilience practices and their impact on business continuity in Indonesian manufacturing sector. Research Method: Mixed-methods approach combining surveys of 156 manufacturing companies with case studies of 12 high-resilience organizations across diverse industries. Results and Conclusion: Companies with diversified supplier bases, digital supply chain visibility, and flexible production capabilities demonstrated 64 percent faster disruption recovery. However, only 38 percent of surveyed companies implemented comprehensive resilience strategies. Supplier relationship quality and information sharing emerged as critical enablers. Contribution: Research provides framework for Indonesian manufacturers to enhance supply chain resilience through strategic supplier management, technology adoption, and contingency planning.  
EMPLOYEE TRAINING EFFECTIVENESS AND ORGANIZATIONAL PERFORMANCE IN INDONESIAN SERVICE COMPANIES Ruchiyat, Endang; Kusnadar, Acu; Riana, Nia
Journal of Economics, Accounting, Business, Management, Engineering and Society Vol. 1 No. 8 (2024): KISA INSTITUE : July 2024
Publisher : PT. Kreatif Indonesia Satu

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Abstract

Background: Employee training investments constitute significant organizational expense requiring demonstrated returns through improved performance. Aims: This study examines relationships between employee training effectiveness and organizational performance in Indonesian service sector. Research Method: Survey of 189 service companies across hospitality, consulting, healthcare, and financial services combined with performance data analysis. Results and Conclusion: Effective training programs correlate with 34 percent higher employee productivity, 28 percent improved customer satisfaction, and 41 percent reduced turnover. Training effectiveness depends on needs assessment quality, content relevance, delivery methods, and post-training support. However, only 42 percent of companies conduct systematic training evaluation. Contribution: Research provides framework for Indonesian service organizations to design, implement, and evaluate training programs maximizing performance impacts while optimizing training investments.  
Co-Authors Budi Raharja , Arif Endang Ruchiyat Faisal, Ijang Herry Achmad Buchory Kusnadar, Acu Matriadi, Faisal Mulyani , Sri Rochani Noerman, Teuku Ricky Agusiady Sandy Yuliaji, Eliana Suganda, Uce Karna Supriatna, Ucu Wawan Ichwanudin Zaenal Aripin