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All Journal International Journal of Scientific Multidisciplinary Research (IJSMR) Jurnal Sadewa: Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial Terang: Jurnal Kajian Ilmu Sosial, Politik dan Hukum International Journal of Social Science and Humanity Perspektif Administrasi Publik dan hukum Jurnal Hukum, Administrasi Publik dan Negara
Ika Devi Pramudiana
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Humanities Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Social Sciences

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Development of Taman Ghanjaran Tourist Village from the Perspective of Dynamic Governance in Ketapanrame Village, Trawas District, Mojokerto Regency Sri Roekminiati; Sapto Pramono; Ika Devi Pramudiana; Rayhan Al Ghavara Heda; Firdiansyah Arief Arianto
International Journal of Scientific Multidisciplinary Research Vol. 2 No. 12 (2024): December 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijsmr.v2i12.13011

Abstract

This research aims to describe and analyze the development of the Taman Ghanjaran tourist village in Ketapanrame, managed by BUMDesa "Mutiara Welirang," to enhance the Taman Ghanjaran tourist village. The type of research is qualitative descriptive. This study focuses on the development of tourist villages based on dynamic governance, particularly on dynamic capabilities including 1) thinking ahead; 2) thinking again; and 3) thinking across. The results indicate that the capability of thinking ahead requires stakeholders to leverage existing potential. The decision by the Village Head, BPD, and the community to utilize unproductive absorption land for a park was sound. This is reinforced by establishing a clear vision, mission, and strategies for the future and collaborating with various parties to address future challenges continuously. The capacity for thinking again suggests that some policies need to be revised to address the declining visitor numbers at Taman Ghanjaran. BUMDes, under the tourism unit, should develop community investment programs in Ketapanrame through KUB (Business Groups). Digital promotion is now a necessity that cannot be overlooked. The capacity for thinking across has already been implemented in the development of Taman Ghanjaran. Although in 2023 it received the Indonesian Village Tourism Award (ADWI), efforts should not stop; continuous improvement and innovation in all areas are necessary
Collaborative Governance in Strengthening Hospital Environmental Security: The Phenomenon of Overcrowding of Visitors at Kaimana Hospital Hasnah Tapa; Ika Devi Pramudiana; Dian Feriswara; Feri Ramadhan
Terang : Jurnal Kajian Ilmu Sosial, Politik dan Hukum Vol. 2 No. 2 (2025): Terang : Jurnal Kajian Ilmu Sosial, Politik dan Hukum
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/terang.v2i2.1108

Abstract

This study analyzes the application of collaborative governance in overcoming the phenomenon of overcrowding of visitors and its impact on environmental security at Kaimana Hospital, West Papua. The background of the research is based on the imbalance in the capacity of hospital infrastructure (serving 65,490 people) with the high number of visits, exacerbated by the habit of the community transporting patients en masse and the massive use of JKN services. The descriptive qualitative method is used with data collection techniques through semi-structured interviews, observations, and visual documentation. The analysis refers to the theory of Ansell and Gash (2008) which includes starting conditions, institutional design, facilitative leadership, collaborative process, and outcome. The results of the study show that efforts such as limiting visiting hours and the construction of halfway houses are not optimal due to less participatory policy design, lack of structured dialogue between stakeholders, and top-down leadership. Overcrowding is triggered by narrow waiting rooms, limited facilities, and the disintegration of the queue system. Despite collaborative initiatives, the results are still partial due to weak cross-sector coordination and low community participation. Strategic suggestions include infrastructure improvement, the development of an integrated digital queuing system, intensive socialization, and the formation of collaborative teams across sectors (RSUD, government, TNI/POLRI, and the community). Conflict management training, periodic evaluation, and participatory leadership approaches are also needed to create sustainable service transformation. This study emphasizes that inclusive and transparent collaboration is the key to overcoming overcrowding and strengthening the safety of the hospital environment.
Inclusive Empowerment of BUMDes Program : Evaluation of Participation and Accessibility for Vulnerable Groups in Daha Utara District Rusdi Rusdi; Ika Devi Pramudiana; Ferry Ramadhan; Sri Kamariyah
Perspektif Administrasi Publik dan hukum Vol. 2 No. 3 (2025): Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v2i3.496

Abstract

Inclusive empowerment is a village development approach that emphasizes the active involvement of vulnerable groups—such as women, the elderly, people with disabilities , and the poor—in all stages of planning through to evaluation. This study aims to evaluate the implementation of the Village-Owned Enterprises ( BUMDes ) program in Daha Utara District, South Kalimantan, in ensuring participation and accessibility for these groups. Using a qualitative descriptive approach, data were collected through interviews with BUMDes managers and representatives of vulnerable groups. The evaluation was conducted based on William N. Dunn's six policy indicators: effectiveness, efficiency, adequacy, fairness, responsiveness , and accuracy. The results show that the BUMDes program has had a limited positive impact on increasing the income of vulnerable groups, but their involvement is still limited, both in terms of participation and physical access. The main challenges include the lack of disability- friendly infrastructure , minimal capacity training, and community resistance due to low program transparency. On the other hand, local cultural support such as mutual cooperation, involvement of traditional leaders, and partnerships with the village government are important supporting factors. This study recommends increasing human resource capacity, strengthening inclusive infrastructure, socialization based on local wisdom, and adaptive digitalization to expand access. With strategic intervention, BUMDes is expected to be able to transform into a driving force for fair, participatory and sustainable village development.
Inclusiveness of BUMDes Services through Service Quality Based on the SERVQUAL Model : Case Study in Daha Utara District Rusdi Rusdi; Ika Devi Pramudiana; Ferry Ramadhan; Sri Kamariyah
Jurnal Hukum, Administrasi Publik dan Negara Vol. 2 No. 4 (2025): Juli : Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v2i4.495

Abstract

Inclusive village development is a strategic priority in realizing the Sustainable Development Goals (SDGs), with Village-Owned Enterprises ( BUMDes ) as the driving force of the local economy. However, the participation of vulnerable groups—such as people with disabilities , the elderly, women, and the poor—is still limited in BUMDes services . This study aims to evaluate the quality of BUMDes services in Daha Utara District through the SERVQUAL (Service Quality) approach which includes five dimensions: tangibles , reliability , responsiveness , assurance , and empathy . The research method used is descriptive qualitative with a phenomenological approach . Data were collected through semi-structured interviews with three categories of participants: BUMDes managers , vulnerable groups, and community leaders. The results of the study indicate that physical facilities ( tangibles ) are not inclusive, service reliability is disrupted by limited human resources, and the assurance dimension has not been supported by ongoing training. Meanwhile, the responsiveness and empathy dimensions are relatively good interpersonally , but are not yet structured institutionally. The main obstacles identified are the lack of budget, lack of training, and the absence of a formal complaint mechanism. On the other hand, moral support from village managers and figures is a supporting factor for service transformation. This study concludes that improving the quality of inclusive services requires a transformative and participatory approach , including adaptive digitalization and active involvement of vulnerable groups in planning. These findings are expected to be the basis for making fairer and more responsive village development policies.
Analysis of the Quality of Registration Counter Services Based on the SERVQUAL Model (Case Study at Kaimana Hospital) Hasnah Tapa; Ika Devi Pramudiana; Dian Feriswara; Feri Ramadhan
International Journal of Social Science and Humanity Vol. 2 No. 2 (2025): June : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v2i2.374

Abstract

Registration counter services as the main gateway for patient interaction with hospitals play a crucial role in shaping public perception of the quality of health services. However, Kaimana Hospital faces challenges such as long queues, limited physical facilities, and reliance on coordination between units, which have the potential to reduce patient satisfaction. This study aims to analyze the gap between patients' expectations and perceptions of the quality of registration counter services using the SERVQUAL model, focusing on five dimensions: Reliability, Assurance, Tangibles, Empathy, and Responsiveness (responsiveness). The qualitative-descriptive method is applied through direct observation during the workday, semi-structured interviews and analysis of secondary documents. The results of the study showed that officers were considered competent in providing Assurance information and showed spontaneous empathy for the Empathy vulnerable group. However, the Reliability dimension is hampered by long queues and reliance on the availability of medical personnel, while Tangibles is limited to physical facilities that are less adaptive during visitor density. Responsiveness is also influenced by fluctuations in the number of patients and coordination between units that are not optimal. The main gap lies in the absence of a digital queuing system, structured inclusive protocols, and standardization of officer competencies. Strategic recommendations include certification-based HR training, integration of digital queue technology, infrastructure optimization, and strengthening operational coordination. This research emphasizes the importance of a holistic approach to create an inclusive, efficient, and sustainable service ecosystem, as well as a reference for regional hospitals in improving the quality of services based on the SERVQUAL model.
The Role of the Village Consultative Body (BPD) in Improving the Accountability in Village Governance: Case Study in Kersik Tuo Village Ikhfal Halmaf Kholif; Ika Devi Pramudiana; Sri Kamariyah; Feri Ramadhan
International Journal of Social Science and Humanity Vol. 2 No. 3 (2025): September : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v2i3.458

Abstract

The Village Consultative Body (BPD) plays a strategic role in overseeing the implementation of village governance to ensure transparent, participatory, and accountable governance. However, in practice, the effectiveness of the BPD's role is often influenced by various internal and external factors. This study aims to analyze the role of the BPD of Kersik Tuo Village in improving village government accountability based on the five dimensions of Servqual developed by Parasuraman, Zeithaml, and Berry, namely tangibles, reliability, responsiveness, assurance, and empathy. The research uses a descriptive qualitative approach with a case study method. Primary data was obtained through in-depth interviews with the BPD chairperson, village officials, and BPD members, while secondary data was sourced from official village documents, accountability reports, and related literature. Data analysis was conducted using the interactive Miles and Huberman model, which includes data reduction, data presentation, and conclusion drawing.The results of the study indicate that in the tangibles dimension, the BPD has provided physical facilities and information media that support transparency; in the reliability dimension, the BPD consistently carries out supervision in accordance with the planning and implementation cycle of village programs; in the responsiveness dimension, the BPD quickly responds to complaints and aspirations from the community; in the assurance dimension. Factors supporting the role of the BPD include the commitment of members to transparency, clear regulatory support, and partnerships with village officials and the community. Meanwhile, the main obstacles include limited human resources, supporting facilities, and suboptimal community participation. In conclusion, the BPD of Kersik Tuo Village has played a fairly effective role in maintaining the accountability of village administration, although there is still a need to improve the capacity of members, strengthen facilities and infrastructure, optimize public participation, and utilize information technology to support transparency and the quality of village public services.
Analisis Pelayanan Jamsostek Mobile dalam Meningkatkan Akses dan Kualitas di Karimunjawa Surabaya Firdiansyah Arief Arianto; Ika Devi Pramudiana; Nihayatus Sholichah
Jurnal Sadewa : Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial Vol. 3 No. 4 (2025): Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial
Publisher : Asosiasi Riset Ilmu Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/sadewa.v3i4.2426

Abstract

BPJS Ketenagakerjaan through the Jamsostek Mobile (JMO) application presents digital service innovations to make it easier for participants to access social security programs, especially Old Age Security (JHT) claims. This study aims to analyze JMO services in improving access and quality of services at BPJS Ketenagakerjaan Karimunjawa Surabaya City by using descriptive qualitative methods through interviews, observations, and documentation. The results of the study show that JMO is able to speed up the claims process, increase efficiency, and expand access to information, although obstacles are still found in the form of system disruptions, login failures, document verification, and lack of optimal socialization. Meanwhile, direct service in the office has met quality standards through the provision of representative facilities, professional officers, and inclusive services. The application of the SERVQUAL dimension which includes tangibles, reliability, responsiveness, assurance, and empathy is evident in service practice. Thus, JMO has proven to be effective in supporting the improvement of the quality of BPJS Employment services, although technical improvements, strengthening data verification, and more intensive socialization are still needed so that digital services can be used optimally.
Co-Authors Dian Feriswara Feri Ramadhan Ferry Ramadhan Firdiansyah Arief Arianto Hasnah Tapa Ikhfal Halmaf Kholif Nihayatus Sholichah Rayhan Al Ghavara Heda Rusdi Rusdi Sapto Pramono Sri Kamariyah Sri Roekminiati