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All Journal Jurnal Ilmiah Edunomika (JIE) Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (JASMIEN) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) International Review of Practical Innovation, Technology and Green Energy (IRPITAGE)
Indra Welly Arifin
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Social Sciences Other

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THE INFLUENCE OF INDIVIDUAL ABILITIES AND INDIVIDUAL CHARACTERISTICS ON THE SERVICE QUALITY OF SERBA JADI DISTRICT OFFICE EMPLOYEES Indra Welly Arifin; Hastuti Handayani Harahap; Frederick Rudy Sentosa Rajagukguk; Nikson Sitindaon
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 3 No. 1 (2023): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v3i1.309

Abstract

This research aims to determine the influence of individual abilities and individual characteristics on the service quality of employees at the Multipurpose District Office in Serdang Bedagai Regency. The type of research used is quantitative research. The nature of this research is replication. The analytical method used is a multiple linear regression model to determine the direction of the relationship between the independent and dependent variables, whether each variable has a positive or negative relationship. The results of this research testing the first hypothesis are accepted, meaningvariableIndividual Abilitiesinfluentialon the Multipurpose District Office Service Quality variable. The second hypothesis test is accepted, meaningvariableIndividual Characteristicsinfluentialon the Multipurpose District Office Service Quality variable. The third hypothesis test is accepted, meaning the Individual Ability variable and the Individual Characteristics variablehave a joint (simultaneous) effect onService qualityMultipurpose District Office. It is better to hope that the Serdang Bedagai District Office of Serdang Bedagai Regency can better appreciate or appreciate every work that has been completed by its employees, which can be shown by expressions given directly or by rewards for employees in order to improve employee performance.
THE INFLUENCE OF JOB RELATED ANXIETY AND GREEN HUMAN RESOURCE MANAGEMENT PRACTICE ON JOB PERFORMANCE WITH EMPLOYEE BEHAVIOR AS A MEDIATING VARIABLE AT PT SAMATOR GAS INDUSTRI TEBING TINGGI Eryani; Indra Welly Arifin; Kumala Vera Dewi
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 3 No. 4 (2024): MARCH
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v3i4.404

Abstract

The type of research used is quantitative research, a research method that places greater emphasis on the aspect of objective measurement of social phenomena. The data source used in this research is a primary data source which was directly collected by the researcher from the first source. The data analysis method used by researchers is the Structural Equation Model (SEM) based on Partial Least Square (PLS). Based on the research results, the first hypothesis is that Job Related Anxiety (X1) has a significant influence on the Employee Behavior (Z) variable. The second hypothesis is that Green Human Resource Management Practice (X2) has a significant influence on the Employee Behavior variable (Z). The third hypothesis is that Job Related Anxiety (X1) has a significant influence on the Job Performance variable (Y). The fourth hypothesis is that Green Human Resource Management Practice (X2) has a significant influence on the Job Performance variable (Y). The fifth hypothesis is that Employee Behavior (Z) has a significant influence on the Job Performance (Y) variable. The sixth hypothesis concludes that Employee Behavior (Z) has a positive and significant effect in mediating Job Related Anxiety (X1) on Job Performance (Y). The seventh hypothesis concludes that Employee Behavior (Z) has a positive and significant effect in mediating Green Human Resource Management Practice (X2) on Job Performance (Y).
Co-Authors Dedy Dwi Arseto Didik Gunawan Dita Triana Eryani Frederick Rudy Sentosa Rajagukguk Hafis, Zuraizul Hastuti Handayani Harahap Kumala Vera Dewi Leny Kalyana Manullang, Yendina Vinolia Mawar Anggraeni Sinulingga Mohammad Andriansyah Nikson Sitindaon Nurul Hafizah Rakhmawati Purba Sarwoto Sintia Amelia Saragih Tika Ardhana Winggi Tria Cahya Yenni Arfah