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All Journal Jurnal Pengabdian kepada Masyarakat Nusantara Engineering: Journal of Mechatronics and Education Jurnal Ekonomi Manajemen Bisnis dan Akuntansi
Putra, Hasan Pratama
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Social Sciences

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Web-Based Disruption Service Information System at PT. Telkom Indonesia for Improving Disruption Services Sayuti, Akhmad; Davizan, Serry; Sari, Indah Rahma; Pramuditho, Anggoro Aryo; Putra, Hasan Pratama; Armiansyah, Rian
Engineering: Journal of Mechatronics and Education Vol. 2 No. 1 (2025): Engineering: Journal of Mechatronics and Education
Publisher : Yayasan Insan Mulia Bima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59923/mechatronics.v2i1.336

Abstract

PT. Telkom Indonesia is a State-Owned Enterprise (BUMN) engaged in IT, ICT, and telecommunications network services in Indonesia. PT. Telkom Indonesia has services that can be used for individuals and companies, namely Indi home. Indi home is one of the network packages, namely the Indi home Fiber package, which provides internet services, interactive TV, and landline telephones. The obstacle that people sometimes find in reporting complaints about internet disruptions is the very slow handling of internet product repairs. Therefore, a troubleshooting service data system design is needed that can be accessed by customers and the right technicians to support the smooth process, processing of complaint information, and corrective actions. By using the proposed system correctly, it can be easier to monitor the distribution of complaint information so as to speed up the repair process, this can also help speed up the presentation of accurate, timely, and relevant reports so that it can assist management in decision making. This is intended so that technicians do not face significant obstacles in recording information and monitoring the length of time it takes to handle problems in the field. To overcome these problems, a design of an electrical disturbance data service system is needed that can be accessed by the right admin to support the smooth processing of complaint information and corrective actions. So, the conclusion of this research is that this system makes it easier for customers to report WiFi disturbances online without having to come directly to the PT office. Telkom Sekayu. Customers can also see or track where the reported process has progressed.
The Influence of Employee Work Motivation on Work Performance at Perum Bulog in Banyuasin Regency Wibowati, Januar Ida; Putra, Hasan Pratama; Nyimas Maynisa Aulia
Jurnal Ekonomi Manajemen Bisnis dan Akuntansi Vol. 1 No. 2 (2025): (January) Jurnal Ekonomi Manajemen Bisnis dan Akuntansi
Publisher : PT. Altaf Publishing Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70895/jemba.v1i2.16

Abstract

This study analyzes the Influence of Employee Work Motivation on Work Performance of Perum Bulog in Banyuasin Regency. The purpose of this study is toTo find out whether there is an influence of motivation on work performance at Perum Bulog Banyuasin and which motivational factors have the most dominant influence on employee work performance at Perum Bulog Banyuasin. The results of statistical processing, the value of the simultaneous determination coefficient of the independent variable on the dependent variable obtained (R2), amounting to 0.862 or 86.2%%, indicating that the percentage of the contribution of the influence of the independent variable on the dependent variable is 13.8%. From the results of the F test, the Sig Level value of 54.49 was obtained which is smaller than the significance level of 5% or the alpha value (α) of 0.05, which means that the variables Work motivation (X), R together have a significant influence on employee Work Performance (Y). The results obtained from the regression analysis using the SPSS version 15 tool show that there is an influence of motivation on work performance at Perum Bulog Banyuasin.
Workshop Pemasaran Berbasis E-Commerce untuk Mengembangkan Produk UMKM di Kota Palembang Fikri, Maiza; Destikarini, Fartina; Putra, Hasan Pratama; Wibowati, Januar Ida; Martini, Martini; Alam, Yuli
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 6 No. 2 (2025): Jurnal Pengabdian kepada Masyarakat Nusantara Edisi April - Juni
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v6i2.5868

Abstract

Warung apung di sekitar Sungai Musi dan pedagang di Jalan Sekanak, Kota Palembang, memiliki potensi besar sebagai destinasi wisata kuliner. Namun, mereka masih menghadapi berbagai tantangan dalam pemasaran dan transaksi, seperti minimnya pemanfaatan digital marketing dan sistem pembayaran digital. Oleh karena itu, dilakukan workshop bertajuk Digital Marketing: Meningkatkan Jangkauan Pasar UMKM melalui E-Commerce untuk meningkatkan pemahaman dan keterampilan pelaku usaha dalam memanfaatkan teknologi digital. Kegiatan ini mencakup sosialisasi tentang e-commerce, pelatihan pemasaran digital, serta implementasi pembayaran non-tunai. Metode yang digunakan dalam penelitian ini adalah pre-test dan post-test untuk mengukur efektivitas pelatihan. Hasil pre-test menunjukkan bahwa pemahaman peserta terhadap pemasaran digital dan sistem pembayaran digital masih rendah, dengan skor berkisar antara 40 hingga 70. Setelah pelatihan, hasil post-test menunjukkan peningkatan signifikan, dengan skor peserta naik dalam kisaran 56 hingga 89. Hal ini menunjukkan bahwa pelatihan berhasil meningkatkan literasi digital peserta. Meskipun terdapat tantangan dalam implementasi digitalisasi, seperti keterbatasan akses terhadap perangkat digital dan kurangnya keterampilan dalam pembuatan konten pemasaran, pelatihan ini telah membuka peluang bagi warung apung dan pedagang di Jalan Sekanak untuk meningkatkan daya saing mereka. Keberlanjutan program ini dapat dicapai melalui pendampingan lebih lanjut dan dukungan dari berbagai pemangku kepentingan untuk memastikan adopsi teknologi yang lebih luas di sektor UMKM kuliner Palembang.
Co-Authors Alam, Yuli Anggoro Aryo Pramuditho Armiansyah, Rian Davizan, Serry Destikarini, Fartina Fikri, Maiza Martini Martini Nyimas Maynisa Aulia Sari, Indah Rahma Sayuti, Akhmad Wibowati, Januar Ida