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All Journal Jurnal Pendidikan Indonesia INOVISH JOURNAL JURNAL PENDIDIKAN TAMBUSAI Proceedings of ISELT FBS Universitas Negeri Padang Jurnal Ilmiah Mandala Education (JIME) JUPE : Jurnal Pendidikan Mandala Rangkiang: Jurnal Pengabdian Pada Masyarakat TELL - US JOURNAL RANGKIANG: Jurnal Pengabdian Pada Masyarakat Journal of Communication Studies and Society Education Curiosity
Autila, Rani
UNIVERSITAS PGRI SUMATERA BARAT
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Journal : RANGKIANG: Jurnal Pengabdian Pada Masyarakat

 1 
IMPLEMENTING POLITENESS THAT CAN BE APPLIED TO THE FRONT OFFICE IN PROVIDING EXCELLENT SERVICE TO CONSUMERS Melati Theresia; Yola Merina; Rani Autila
RANGKIANG: Jurnal Pengabdian Pada Masyarakat Vol 3, No 2 (2021)
Publisher : Universitas PGRI Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (653.991 KB) | DOI: 10.22202/rangkiang.2021.v3i2.5503

Abstract

Front office is an important core in hotel, because the front office is the first to provide services to hotel visitors. Providing excellent service to consumers, front office should have know the foreign language. The language skill that should be  have by  front office is being able to speak politely to customers. The results obtained were (1) the front office got a theory about the importance of understanding cultural polite speech. (2) Increasing front office knowledge and understanding of polite speech when interacting with customer
Co-Authors Armila Riza dian mega putri, dian mega Fany Wahyuni Harmadyah, Hijratul Putri Hevriani Sevrika Hijratul Putri Harmadyah Jihan Nazar Kharisma Kharisma, Jihan Nazar M Khairi Ikhsan, M Khairi M. Khairi Ikhsan M. Khairi Ikhsan Melati Theresia Melati Theresia Merina, Yola Merina, Yola Oktaviani, Voni Roza, Mudia Sanjaya, Yunita Suharni Suharni Suharni Suryandi, An Putri Rima Syafar, Dian Noviani Theresia, Melati Voni Oktaviani Yelliza Yelliza Yola Merina Yola Merina Yulmiati Yulmiati M.Pd S.S