<![CDATA[Background: High patient satisfaction is crucial for healthcare institutions, with national standards in Indonesia targeting greater than 95% satisfaction in healthcare services, underscoring its importance for quality assurance. Purpose: To examine patient satisfaction with inpatient healthcare services in hospitals. Method: This literature review combined quantitative and qualitative methodologies, focusing on various determinants of satisfaction, such as service quality, communication effectiveness, healthcare professional competence, and infrastructure. Twelve studies were included, with sample sizes ranging from 39 to 476 participants. Results: Findings indicate that patient satisfaction is significantly influenced by dimensions of service quality, including tangibles, reliability, responsiveness, assurance, and empathy. Empathy emerged as the most dominant factor across all studies, underscoring the importance of personalized and attentive service. Variations in satisfaction levels were observed based on factors such as hospital type, insurance status, and demographic characteristics. Conclusion: Infrastructure quality has a variable impact, with some environments showing a significant correlation with satisfaction, while others did not. Keywords: Inpatient Healthcare; Hospital; Patient Satisfaction; Service Quality. Pendahuluan: Kepuasan pasien yang tinggi sangat penting bagi institusi pelayanan kesehatan, dengan standar nasional di Indonesia yang menargetkan kepuasan lebih dari 95% dalam layanan kesehatan, yang menggarisbawahi pentingnya hal ini untuk jaminan mutu. Tujuan: Untuk mengkaji kepuasan pasien terhadap pelayanan kesehatan rawat inap di rumah sakit. Metode: Penelitian kajian psutaka ini menggabungkan metodologi kuantitatif dan kualitatif, dengan fokus pada berbagai determinan kepuasan, seperti kualitas layanan, efektivitas komunikasi, kompetensi tenaga kesehatan, serta infrastruktur. Sebanyak 12 studi disertakan dengan jumlah sampel berkisar antara 39 hingga 476 peserta. Hasil:Temuan menunjukkan bahwa kepuasan pasien sangat dipengaruhi oleh dimensi kualitas layanan, termasuk bukti fisik (tangibles), keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), dan empati (empathy). Empati muncul sebagai faktor yang paling dominan di seluruh studi, menegaskan pentingnya pelayanan yang personal dan penuh kepedulian. Variasi tingkat kepuasan diamati berdasarkan faktor-faktor seperti jenis rumah sakit, status asuransi, dan karakteristik demografis. Simpulan: Kualitas infrastruktur memiliki dampak yang bervariasi beberapa lingkungan menunjukkan korelasi signifikan dengan kepuasan, sementara yang lain tidak. Kata Kunci: Kepuasan Pasien; Kualitas Layanan; Pelayanan Kesehatan Rawat Inap; Rumah Sakit.]]>
