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All Journal Hearty : Jurnal Kesehatan Masyarakat Jurnal EduHealth
Saragih, Nazla Novrinda
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Health Professions Public Health Veterinary Other

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The Effectiveness of the Implementation of Operational Standards for Maternal and Child Health Services in Improving the Quality of Maternity Services at RSIA Rosiva Dewi Agustina; Wuni Barokah; Pane, Jihan Mawaddah; Saragih, Nazla Novrinda; Mendriani, Putri
Jurnal EduHealth Vol. 16 No. 02 (2025): Jurnal EduHealt, Edition April - June , 2025
Publisher : Sean Institute

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Abstract

This study aims to evaluate the application of Standard Operating Procedures (SOP) in maternal and child health services, especially maternity services at RSIA Rosiva. Quality health services are one of the important aspects in ensuring patient safety and satisfaction, especially for mothers who are about to give birth. The method used in this study is a descriptive qualitative method with data collection techniques through in-depth interviews and direct observation in the field. The results of the study show that administratively, SOPs have been prepared and socialized to health workers, but in practice there are still several obstacles. These obstacles include delays in medical treatment, a fairly convoluted administrative process, and a lack of coordination between service units. This shows that even though the SOP already exists, its implementation has not been fully effective and consistent. In addition, the satisfaction of maternity patients with the services provided is still not optimal, as can be seen from complaints related to waiting time and lack of information provided by medical personnel. This study concludes that improving the quality of services can be done by strengthening the implementation of SOPs, improving the competence of health workers through training, and improving the administrative system to be more responsive to patient needs. The results of this study are expected to be input for hospital management in efforts to continuously improve the quality of maternity health services.
COMMUNICATION STRATEGY OF THE INDONESIAN RED CROSS ORGANIZATION IN MEDAN CITY IN INCREASING PUBLIC BLOOD DONOR PARTICIPATION Wasiyem, Wasiyem; Sitepu, Dhea Salsabila Br.; Sari, Fhidiana; Wardani, Icha Febi; Syafira, Listi Tri; Friska, Mutia; Saragih, Nazla Novrinda; Rahma, Putri Aulia; Ananda, Riska; Fahny, Vira Zul
HEARTY Vol 13 No 3 (2025): JUNI
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v13i3.20159

Abstract

The need for blood in Medan City continues to increase every year, but has not been matched by the level of community participation in voluntary blood donation. This research aims to analyze the communication strategies applied by the Indonesian Red Cross (PMI) Medan City in increasing public awareness and participation in blood donation. This research used a qualitative method with a descriptive approach, which involved in-depth interviews with five informants, consisting of PMI internal parties and the general public. The results showed that PMI Medan City implemented various communication strategies, including persuasive and humanist communication, utilization of social media and conventional media, and the AIDDA model approach (Awareness, Interest, Desire, Decision, Action). In addition, PMI actively collaborates with various parties and emphasizes friendly service to build public trust. Obstacles faced include a lack of public understanding, negative perceptions, and fear of the blood donation process. Effective, educative, and targeted communication strategies are proven to increase public participation and shape PMI's positive image as a humanitarian organization. The findings recommend the importance of innovation and continuous evaluation in communication strategies to address challenges in the field and strengthen the culture of voluntary blood donation.
Co-Authors Ananda, Riska Dewi Agustina Fahny, Vira Zul Friska, Mutia Mendriani, Putri Pane, Jihan Mawaddah Rahma, Putri Aulia Sari, Fhidiana Sitepu, Dhea Salsabila Br. Syafira, Listi Tri Wardani, Icha Febi Wasiyem, Wasiyem Wuni Barokah