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All Journal Madani: Multidisciplinary Scientific Journal Socius: Social Sciences Research Journal
M, Meirinawati
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Kualitas Izin Pemakaian Tanah (IPT) Melalui Surabaya Single Window (SSW) Alfa di Sentra Pelayanan Publik (SPP) Menur Kota Surabaya Wafa’, Naufal Syaraful; M, Meirinawati; Fanida, Eva Hany; Nourmanita, Neny Ayu
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 6 (2026): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18332695

Abstract

The rise of information technology has prompted local governments to enhance public services using digital systems. In Surabaya, the website Surabaya Single Window (SSW) Alfa provides support for licensing services, including the Izin Pemakaian Tanah (IPT) at the Menur Public Service Center (SPP Menur). Nevertheless, the execution of IPT services through SSW Alfa encounters obstacles, including a lack of public knowledge regarding procedures, a requirement for assistance among older applicants, and sporadic technical difficulties. This research intends to assess the quality of IPT services offered digitally via SSW Alfa. A descriptive qualitative method was utilized, gathering data through observations, interviews, documentation, and a review of relevant literature. The quality of service was evaluated based on the indicators suggested by Sá et al. (2017). The results indicate that the quality of IPT services is generally satisfactory, especially in terms of transparency and adherence to procedures, despite ongoing issues with technology and access.
Efektivitas Pelayanan Sistem Penerimaan Murid Baru (SPMB) di Sekolah Menengah Pertama Negeri 4 Lamongan Rahma, Evanda Arsinta; M, Meirinawati; Fanida, Eva Hany; Niswah, Fitrotun
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 7 (2026): February 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18433328

Abstract

This study aims to analyze the effectiveness of the New Student Admission System (Sistem Penerimaan Murid Baru/SPMB) services at SMP Negeri 4 Lamongan in the 2025/2026 academic year. The research employed a qualitative approach with a descriptive design. Data were collected through observations, in-depth interviews, and documentation involving the SPMB committee, prospective students, and parents. The main research instrument was the researcher, supported by interview and observation guidelines. Data analysis was conducted inductively using the Miles and Huberman interactive model, consisting of data collection, data reduction, data display, and conclusion drawing. The results indicate that the implementation of SPMB services at SMP Negeri 4 Lamongan was effective in terms of goal achievement, integration, and adaptation. Admission targets were achieved according to the established capacity, coordination among committee members was well organized, and adaptive measures were implemented to address technical constraints and community needs. However, improvements in technical socialization and assistance are still required to enhance the quality of SPMB services in the future.
Measurement of Public Satisfaction Level with The Mahameru Walk Thru (Mawatu) Service at The Joint Samsat Office of West Surabaya City, Surabaya Anggraeni, Zahrani Putri; M, Meirinawati; Oktariyanda, Trenda Aktiva; Epriliant, Deby Febriyan
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 7 (2026): February 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18447835

Abstract

Quality public services are one of the important factors in improving public satisfaction. Often encountered in the implementation of public services, there are many stages that must be passed. The West Surabaya Samsat Joint Office, as the administrator of motor vehicle tax services, has introduced an innovative service called Mahameru Walk Thru (Mawatu) to provide convenience, speed, and comfort for the public. This study aims to measure the level of public satisfaction with the Mahameru Walk Thru service at the Surabaya West Joint Samsat Office in Surabaya City according to Hidayat (2019) with 7 indicators: work values, honesty, responsibility, dedication and commitment to serve, work motivation, mastery of communication skills, and mastery of technology. The method used in this study is a descriptive quantitative research method involving 100 respondents from the taxpayer community in the Mawatu service. The results show that the level of public satisfaction with the Mahameru Walk Thru service at the Surabaya Barat Samsat Joint Office is in the very high category, with an average score of 4.36. Work values had the highest score of 4.46, while responsibility had the lowest score of 4.22. All satisfaction indicators received positive ratings from respondents, indicating that the services provided met the expectations of the community.
Persepsi Masyarakat Terhadap Proses Layanan Kuitansi Elektronik di Kantor Pelayanan Kekayaan Negara dan Lelang (KPKNL) Surabaya Aini, Fitri Nur; Niswah, Fitrotun; M, Meirinawati; Fanida, Eva Hany
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 7 (2026): February 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18465897

Abstract

Post-auction services are a crucial stage that connects the entire transaction process, where delays or irregularities in signing receipts can cancel asset acquisition, BPHTB payments, and ownership transfers. This study aims to analyze the influence of public perception on the electronic receipt service process in terms of speed, transparency, and accountability. This research uses a variance-based Structural Equation Modeling (SEM) or Partial Least Square (PLS) model with SmartPLS 4.0. Data analysis consists of two stages of testing, namely the outer model and the inner model. The results show that the public's perception of the electronic receipt service process in terms of speed, transparency, and accountability is positive and significant. This indicates an increase in the public's positive perception of the speed, transparency, and accountability of the service, followed by a significant increase in the overall assessment of the electronic receipt service. Thus, the combination of service speed, service transparency, and service accountability will play a significant role in shaping public perception and increasing public satisfaction with the service provided.                                                                                   
Kualitas Layanan Aspirasi dan Pengaduan Online Rakyat (Lapor Pak Yes!) di Dinas Komunikasi dan Informatika Kabupaten Lamongan Tiaranita, Nasywa Rahmadhanty; Oktariyanda, Trenda Aktiva; M, Meirinawati; Fanida, Eva Hany
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 7 (2026): February 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18437959

Abstract

This study examines the quality of the Online Public Aspiration and Complaint Service (LAPOR PAK YES!) managed by the Communication and Informatics Office of Lamongan Regency as a form of digital-based public service innovation. The platform is intended to facilitate public participation by enabling citizens to submit aspirations, complaints, and reports regarding public services. This research employs a descriptive qualitative approach, with data collected through interviews, observations, and documentation. The analysis is guided by the E-ServQual framework, which includes efficiency, system reliability, fulfillment, privacy, responsiveness, compensation, and contact dimensions. The findings reveal that the LAPOR PAK YES! service generally demonstrates adequate service quality, particularly in terms of ease of use and accessibility. However, several challenges remain, including limited public awareness due to insufficient direct socialization, delays in follow-up responses, and dependency on coordination with relevant agencies for complaint resolution. As a result, some reports are formally processed but lack timely and clear outcomes for users. This condition indicates a gap between public expectations and service performance. Therefore, this study recommends strengthening cross-agency coordination, improving response timeliness, and expanding outreach efforts to enhance public awareness and trust. These measures are essential to ensure more responsive, transparent, and participatory digital public services at the local government level.
Inovasi Layanan Elektronik Mobile Perekaman dan Aktivasi Indentitas Kependudukan Digital Penduduk Desa (Lemper Pedes) di Kecamatan Balongbendo, Sidoarjo Ramadhani, Intan Putri; Fanida, Eva Hany; M, Meirinawati; Oktariyanda, Trenda Aktiva
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 7 (2026): February 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18502998

Abstract

Public service is a form of government responsibility in fulfilling the needs of the community for goods, services and services. However, in its implementation, public services still experience many problems, so that effective and efficient public services have not been achieved and fulfilled. The Sidoarjo Regency Government is one of the regions that actively develops innovation, through a competition called Kisi (Sidoarjo Innovation Competition) and One of the Districts participating in this competition is Balongbendo District by creating an innovation Patas (Sub-district Services in Villages). The purpose of this study is to analyze and describe the Lemper Pedes Innovation in Balongbendo District, Sidoarjo with a qualitative approach and descriptive method where data collection is through documentation, interviews and observations. The results of the study indicate that the Lemper Pedes Innovation has been running well, although several indicators have not been optimal due to still facing obstacles related to internet network stability, the gap in community ability and access in using smartphones, lack of socialization for the community, minimal budget allocation for equipment maintenance and upkeep, and the lack of a systematic and documented evaluation system.
Innovation in Public Service Through the Electronic Self-Registration System (E-Pentole) at Bhayangkara Hospital Surabaya Pambudi Luhur, Mochamad Farros; Oktariyanda, Trenda Aktiva; Fanida, Eva Hany; M, Meirinawati
Madani: Jurnal Ilmiah Multidisiplin Vol 4, No 3 (2026): April 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19656934

Abstract

Public services in the health sector are required to be more effective, efficient, and responsive to community needs. One effort to improve service quality is through information technology-based innovation. This study aims to analyze public service innovation through the Electronic Total Dewe Registration (E-Pentole) system at Bhayangkara Hospital Surabaya. This study uses a qualitative approach with descriptive methods. Data collection techniques were carried out through interviews, observation, and documentation. The research analysis uses Everett M. Rogers' Diffusion of Innovation theory, which includes five indicators: relative advantage, suitability, complexity, trialability, and visibility of results. The results show that the implementation of E-Pentole can improve the efficiency of the patient registration process, reduce service queues, and simplify the management of hospital administrative data. This system is considered to have advantages over manual systems because it is faster, more practical, and integrated with patient medical records. However, challenges remain, such as varying levels of patient technology literacy and the need for increased public outreach. Therefore, continuous system development is needed through increased staff training, system maintenance, and the development of digital service features to support more optimal health services.
Service Quality of Population Administration at the Department of Population and Civil Registration of Mojokerto City Christfiant, Farell Ramses; M, Meirinawati; Fanida, Eva Hany; Nizwah, Fitrotun
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 9 (2026): April 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19729050

Abstract

The Department of Population and Civil Registration of Mojokerto City has introduced a website-based service innovation, “Pak Mo,” as an effort to improve the effectiveness, efficiency, and accessibility of population administration services. However, in its implementation, various technical and non-technical obstacles are still encountered, which may potentially affect the overall quality of service delivery. This study aims to describe the quality of population administration services provided by Dispendukcapil of Mojokerto City at MPP Gajah Mada. This study uses a qualitative approach with data collection techniques through observation, interviews, and documentation. Research informants consist of Dispendukcapil officials, service officers, and community members who use population administration services. The implementation of population administration services still faces several obstacles, such as limited public understanding regarding administrative requirements, incomplete community documents, and limited supporting service facilities at certain times. Service quality analysis uses five service quality dimensions, namely tangible, reliability, responsiveness, assurance, and empathy. The results show that in the tangible and reliability dimensions, Dispendukcapil services at MPP Gajah Mada have been running well through the availability of service facilities and the implementation of clear standard operating procedures. However, in the responsiveness dimension, there are still obstacles related to response time to several community problems. In the assurance dimension, services have been able to provide data security guarantees and service certainty to the community. Meanwhile, in the empathy dimension, officers have shown friendliness and have tried to understand community needs in the service process.
Evaluation of Technical Education and Training (Diklat) at the Human Resource Development Agency of East Java Province Hanindiya, Denok Elvira; M, Meirinawati; Fanida, Eva Hany; Niswah, Fitrotun
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 8 (2026): March
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19383662

Abstract

Education and training are essential instruments in developing the competence and performance of civil servants. This study aims to analyze the evaluation of technical education and training programs at the Human Resource Development Agency (BPSDM) of East Java Province. The research employs a qualitative descriptive approach, with data collected through interviews, observations, and documentation. The evaluation of the training programs was analyzed using the Kirkpatrick evaluation model. The results indicate that technical training programs have been relatively effective at the reaction and learning levels, as evidenced by positive participant responses and improvements in knowledge and understanding of the training materials. However, effectiveness at the behavior and results levels has not been fully achieved. This condition is influenced by training planning that is not entirely based on participants’ needs, differences in initial competencies, limited practice time, and insufficient organizational support in encouraging the application of training outcomes in the workplace. This study concludes that improving training evaluation requires needs-based planning, more practical and applicable training design, and sustained organizational support to ensure that training outcomes lead to behavioral change and improved organizational performance at the Human Resource Development Agency of East Java Province.
Pengaruh Burnout terhadap Kinerja Pegawai Badan Pengelolaan Keuangan dan Aset Daerah Pemerintah Kota Surabaya B, Bunga; Fanida, Eva Hany; M, Meirinawati; Niswah, Fitrotun
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 8 (2026): March
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19332717

Abstract

Burnout is a form of work fatigue that arises due to prolonged work pressure and can impact the psychological condition of employees, thus potentially reducing the level of performance in the organization, especially in public sector agencies that have a high administrative burden and work responsibilities. This study was conducted to determine the effect of burnout on employee performance at the Regional Financial and Asset Management Agency of the Surabaya City Government. The method used was a quantitative approach through a survey, with data collection using a questionnaire to 76 respondents selected through a proportionate stratified random sampling technique. Furthermore, the data obtained were analyzed using a simple linear regression test with the help of IBM SPSS Statistics software. Based on the results of a simple linear regression analysis, the burnout variable has a regression coefficient (B) of -0.292 with a significance value of less than 0.001, which indicates that burnout has a negative and significant effect on employee performance. These results indicate that the higher the level of burnout experienced by employees, the lower the level of performance produced. This finding is also supported by the results of the partial test (t-test) which shows a significant effect of burnout on performance, so that the research hypothesis stating that burnout has an effect on employee performance can be accepted. In addition, the results of the coefficient of determination (R Square) of 0.353 indicate that burnout is able to explain 35.3% of the variation in employee performance, while the remaining 64.7% is influenced by other factors outside the research model.
Co-Authors Aini, Fitri Nur Alfarisy, Alfian Maulana Aliy, Adhim Lathif Anggraeni, Zahrani Putri Annisa, Suzan B, Bunga Christfiant, Farell Ramses Epriliant, Deby Febriyan Eva Hany Fanida, Eva Hany Fadilla, Anisa Nur FITROTUN NISWAH Funuha, Ikhfananfalul Hanindiya, Denok Elvira Indrawati, Tri Mei Nizwah, Fitrotun Nourmanita, Neny Ayu Octaverina, Shelina Rintan Oktariyanda, Trenda Aktiva Pambudi Luhur, Mochamad Farros Rahma, Evanda Arsinta Ramadhani, Intan Putri Ramdhani, Ilham Sajidah, Ummu Sari, Putri Indah Tiaranita, Nasywa Rahmadhanty Wafa’, Naufal Syaraful