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All Journal Madani: Multidisciplinary Scientific Journal Socius: Social Sciences Research Journal
M, Meirinawati
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Kualitas Izin Pemakaian Tanah (IPT) Melalui Surabaya Single Window (SSW) Alfa di Sentra Pelayanan Publik (SPP) Menur Kota Surabaya Wafa’, Naufal Syaraful; M, Meirinawati; Fanida, Eva Hany; Nourmanita, Neny Ayu
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 6 (2026): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18332695

Abstract

The rise of information technology has prompted local governments to enhance public services using digital systems. In Surabaya, the website Surabaya Single Window (SSW) Alfa provides support for licensing services, including the Izin Pemakaian Tanah (IPT) at the Menur Public Service Center (SPP Menur). Nevertheless, the execution of IPT services through SSW Alfa encounters obstacles, including a lack of public knowledge regarding procedures, a requirement for assistance among older applicants, and sporadic technical difficulties. This research intends to assess the quality of IPT services offered digitally via SSW Alfa. A descriptive qualitative method was utilized, gathering data through observations, interviews, documentation, and a review of relevant literature. The quality of service was evaluated based on the indicators suggested by Sá et al. (2017). The results indicate that the quality of IPT services is generally satisfactory, especially in terms of transparency and adherence to procedures, despite ongoing issues with technology and access.
Co-Authors Alfarisy, Alfian Maulana Aliy, Adhim Lathif Annisa, Suzan Eva Hany Fanida, Eva Hany Fadilla, Anisa Nur FITROTUN NISWAH Funuha, Ikhfananfalul Indrawati, Tri Mei Nourmanita, Neny Ayu Octaverina, Shelina Rintan Oktariyanda, Trenda Aktiva Ramdhani, Ilham Sajidah, Ummu Sari, Putri Indah Wafa’, Naufal Syaraful