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All Journal Movere Journal Indonesian Journal of Engagement, Community Services, Empowerment and Development (IJECSED) Indonesian Collaboration Journal of Community Services (ICJCS) Jurnal Manajemen Perbankan Keuangan Nitro International Conference on Islamic Economic Advances in Management & Financial Reporting Advances in Human Resource Management Research Khazanah Journal: Economics, Muamalah dan Entrepreneurship
Panus, Panus
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Social Sciences Other

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PENGABDIAN KEPADA MASYARAKAT DENGAN MEMBAGIKAN HANDSANITISER KEPADA PENGGUNA JALAN DAN JAMAAH MASJID PADA MASA COVID 19 Daga, Rosnaeni; Salam, Karta Negara; Suwandaru, Rachman; Pratiwi Ar, Dhita; Sasmita, Halida; Panus, Panus; Ramlah, Ramlah; Fatwa, Nur
Indonesian Journal of Engagement, Community Services, Empowerment and Development Vol. 5 No. 1 (2025): Indonesian Journal of Engagement, Community Services, Empowerment and Developme
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53067/ijecsed.v5i1.200

Abstract

Covid-19 is a disease caused by a new type of corona virus, namely SARS-CoV-2. Covid-19 was first discovered in Wuhan City, China in December 2019 and was declared a pandemic by the World Health Organization (WHO) in March 2020. Covid Virus-19 can be spread by touching contaminated surfaces. One of the recommended preventive measures is adopting a clean lifestyle. The clean lifestyle that is applied is discipline in using hand sanitizer. One form of community service carried out by the Nitro Makassar Institute of Business and Finance Team is by distributing hand sanitizer to road users and mosque congregations. The distribution of hand sanitizers is a concrete form of preventing and breaking the chain of spread of Covid-19, especially in Makassar City. The hand sanitizer was obtained from the self-help of the service team. Hand sanitizer distribution is accompanied by education about the benefits and use of hand sanitizer. The activities carried out received a positive response from the community, especially road users and mosque congregations, they were very enthusiastic when hand sanitizer was distributed.
Analysis of the Challenges of Sustainable Organizational Development in a Changing Business Environment Wijayanto, Ahmad; Panus, Panus; Hamdat, Aminuddin; Rizal, Muhammad; Salam, Karta Negara
Advances in Management & Financial Reporting Vol. 3 No. 3 (2025): June - September
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/amfr.v3i3.587

Abstract

Purpose: This study examines the challenges organizations face in implementing sustainable development strategies within a rapidly evolving business environment. It examines key barriers, including regulatory constraints, financial limitations, technological adoption difficulties, and organizational resistance, while assessing the roles of leadership, governance, and innovation in fostering sustainability. Research Method: This study adopts a Systematic Literature Review (SLR) approach, synthesizing existing research from peer-reviewed academic sources to analyze sustainability challenges and strategic responses. The review integrates perspectives from Institutional Theory to understand how external pressures influence corporate sustainability practices. The study also considers empirical findings from recent literature to provide a structured evaluation of the factors affecting sustainability integration. Results and Discussion: The findings highlight that regulatory frameworks and market expectations are the primary drivers of sustainability adoption. However, many organizations struggle to balance short-term financial performance with long-term sustainability investments. The study identifies technological innovation as a key enabler of sustainable practices, but notes significant barriers, including high investment costs and skill gaps. Furthermore, effective leadership and corporate governance are critical in shaping organizational sustainability cultures. Implications: This study provides practical insights for businesses, policymakers, and researchers, highlighting the importance of integrated sustainability strategies that extend beyond mere compliance. It calls for enhanced regulatory alignment, cross-sector collaborations, and investment in digital sustainability solutions to drive long-term resilience. Future research should explore sector-specific sustainability challenges and the effectiveness of leadership models in driving sustainability transformation.
Pengaruh Hubungan, Emphaty, Nilai Dan Kepercayaan Terhadap Kepuasan Nasabah Pada Pt. Bank Sulselbar Cabang Utama Makassar: indonesia Sujatmiko, Sujatmiko; Pratiwi Ar, Dhita; Hamdat, Amiruddin; Panus, Panus; Amelia, Reski
Movere Journal Vol. 5 No. 02 (2023)
Publisher : Sekolah Tinggi Ilmu Ekonomi (STIE) Tri Dharma Nusantara Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53654/mv.v5i02.355

Abstract

Customer satisfaction is the level of a person's emotional state that is the result of a comparison between the performance appraisal/final product in relation to customer expectations and they can convey what and how their needs are. This study aims to examine and analyze the effect partially or simultaneously between relationships, emphaty, values and trust on customer satisfaction. Data collection using primary data obtained from customers at PT. Bank Sulselbar Makassar Main Branch where sampling uses the slovin formula where after doing calculations using the slovin formula sets a sample of 100 respondents. The results of the questionnaire have been tested for validity and reliability, as well as classical assumptions in the form of Normality, Multicolonerity Assumption, and Heteroscedasticity. The data analysis method uses multiple linear regression analysis assisted by the SPSS 23 program (Statistical Program For Social Science). The results showed that both partially and simultaneously relationships, emphaty, values and beliefs had a positive and significant effect on customer satisfaction so that all hypotheses proposed were accepted
Faktor-faktor yang Mempengaruhi Nasabah Menggunakan Produk BNI Tapenas Pada PT. Bank Negara Indonesia (Persero) Tbk KCP Puri Kencana Makassar B, Ceskakusumadewi; Muchsidin, Feronica Fungky; Muchsidin, Murdin; Panus, Panus; Labolo, Sabrina
Khazanah Journal: Economics, Muamalah & Entrepreneurship Vol. 2 No. 1 (2024)
Publisher : LPPM STIE Tri Dharma Nusantara - Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53654/kh.v2i1.590

Abstract

The aim of this study is to identify the most dominant factor influencing customers' purchasing decisions regarding the BNI TAPENAS product at PT. Bank Negara Indonesia (Persero) Tbk, KCP Puri Kencana Makassar. This research involved a sample of 100 customer respondents selected using the accidental sampling technique. Based on the analysis of 15 factors, five core factors were identified: (1) the savings facility factor, which emerged as the most influential factor; (2) the social status factor, ranked as the second most significant; (3) the bank condition factor, ranked third; (4) the psychological factor, ranked fourth; and (5) the cultural factor, ranked fifth.
Interrelation of Zakat Literacy, Social Behavior and Perceived Value on Intention of paying Zakat Pratiwi Ar, Dhita; Salam, Karta Negara; B, Ceskakusumadewi; Rizal, Muhammad; Panus, Panus
International Conference on Islamic Economic (ICIE) Vol. 3 No. 1 (2024): April
Publisher : Sekolah Tinggi Agama Islam Darul Ulum Banyuanyar Pamekasan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58223/icie.v3i1.341

Abstract

: Through data from Puskas Baznas (2022), measurement results in the Sulawesi Region were found in general, the value of the Zakat Literacy Index in 2020 falls into the literacy level category moderate, namely 65.73 where the value of basic understanding gets a score of 71.30 (literacy level moderate) and the value of advanced understanding of zakat is included in the literacy level category the low is 55.40. It can be concluded that in the Sulawesi Region the level pRespondents' understanding of aspects of basic knowledge falls into the sufficient category baik, but the respondents' understanding of the aspects of zakat management in the institution official zakat is still relatively low. The purpose of this research is to find out whether Zakat literacy affects the intention to give zakat, how does social behavior influence the intention of paying zakar, then to find out the perceived value as a mediating variable affect the intention to tithe. This research is an associative quantitative, with non-technical probability sampling. The object of this research is muzakki with different backgrounds in Makassar which is easy to reach. Respondents were rounded up to 100 people collected through a questionnaire, with an ordinal scale, which is distributed to respondents to determine literacy, social behavior, perceived value and intention of muzakki. Data analysis method used in this study moderation uses SmartPLS by entering all data and tested convergent validity, discriminant validity, and significance test.
The Relationship of Work Environment, Organizational Culture, and Employee Welfare to Financial Performance Rifai, Mesrawati; Makduani, Rivai; Krisnanto, Budhi; Panus, Panus; Lawalata, Izaac L D
Advances in Management & Financial Reporting Vol. 3 No. 3 (2025): June - September
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/amfr.v3i3.636

Abstract

Purpose: This study investigates the relationship between the work environment, organizational culture, and employee welfare and their impact on financial performance. The research aims to comprehensively understand how these elements individually and synergistically influence organizational success, addressing gaps in prior literature. Research Design and Methodology: To synthesize insights from existing studies, a qualitative approach utilizing a Systematic Literature Review (SLR) was employed. The review identified trends, patterns, and theoretical underpinnings connecting the work environment, organizational culture, and employee welfare with financial outcomes. Data were derived from peer-reviewed articles and theoretical frameworks such as Social Exchange Theory (SET) and the Resource-Based View (RBV). Findings and Discussion: The study confirms that the work environment significantly affects productivity and efficiency, with physical, social, and psychological factors playing crucial roles. Organizational culture fosters innovation, adaptability, and collaboration, enhancing competitiveness and operational success. Employee welfare, encompassing physical, mental, and financial well-being, directly impacts employee retention, engagement, and cost efficiency. The synergy among these elements creates a holistic system that drives sustainable financial performance and competitive advantage. The findings underscore the need to integrate these factors into organizational strategies to optimize human capital. Implications: This study offers practical guidance for managers and policymakers in designing evidence-based interventions to enhance financial outcomes through strategic human capital investments. Recommendations include fostering ergonomic workspaces, building adaptive organizational cultures, and prioritizing comprehensive welfare programs. Future research should explore empirical validations and examine the impact of technological advancements on these relationship
PEMBANGUNAN LINGKUNGAN BERKELANJUTAN DAN PEMBERDAYAAN EKONOMI LOKAL MELALUI PROGRAM PENANAMAN 1000 POHON KETAPANG KENCANA DI DESA JENETALLASA, GOWA Rosanti, Novita; Muspa, Muspa; Sujatmiko, Sujatmiko; Panus, Panus; Asrul, Asrul
Indonesian Collaboration Journal of Community Services (ICJCS) Vol. 5 No. 4 (2025): Indonesian Collaboration Journal of Community Services
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53067/icjcs.v5i4.225

Abstract

This community service program aims to promote a sustainable environment and empower the local economy through the planting of Ketapang Kencana trees in Jenetallasa Village, Gowa. The program was implemented in August 2025 over a period of two weeks, engaging the community in all stages, including land survey, seedling preparation, tree planting, maintenance, and utilization of tree-derived products. Technical training was provided to enhance the community’s skills in seedling propagation, planting, tree care, and processing leaves and seeds into economic products. Results showed optimal tree growth, high community participation, and significant improvement in local residents’ skills. Utilization of tree-derived products opened local economic opportunities through compost, handicrafts, tree seedlings, and agro-tourism education. The program fostered a sense of ownership among the community toward their environment, encouraging sustainable reforestation. These findings demonstrate that integrating sustainable reforestation and local economic empowerment can be effectively implemented with proper technical training, active community engagement, and systematic management of tree-derived products, and the model has potential to be replicated in other villages.
Driving Customer Loyalty in Digital Banking: The Strategic Role of Digital Marketing, Service Quality, and Customer Experience Ega Susanto, Setya; Maricar, Rezvanny; Baharuddin, Ceskakusumadewi; Panus, Panus; Sasmita, Halida
Jurnal Manajemen Perbankan Keuangan Nitro Vol. 2 No. 1 (2026): Special Volume for International Collaboration ASEAN Countries
Publisher : LP2M IBK Nitro

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The rapid development of digital technology has significantly transformed the banking industry, compelling banks to adopt integrated digital marketing strategies to remain competitive and enhance customer relationships. This study aims to examine the influence of digital marketing strategy on customer loyalty in the banking industry by incorporating digital service quality, customer experience, and customer satisfaction into a comprehensive structural model. A quantitative research design was employed using a cross-sectional survey of 250 digital banking users who had actively utilized mobile or internet banking services for at least six months. Data were collected through a structured questionnaire using a five-point Likert scale and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that digital marketing strategy has a significant positive effect on digital service quality and customer experience. Digital service quality significantly influences customer satisfaction and customer loyalty, while customer satisfaction and customer experience both positively affect customer loyalty. Furthermore, mediation analysis reveals that customer satisfaction partially mediates the relationship between digital service quality and customer loyalty, and customer experience partially mediates the relationship between digital marketing strategy and customer loyalty. The model demonstrates substantial explanatory power, with digital marketing-related constructs explaining a significant proportion of variance in customer loyalty. The findings suggest that digital marketing strategy functions not merely as a promotional tool but as an integrated system that enhances service performance, personalization, and customer engagement. By effectively managing digital touchpoints, CRM systems, and service quality dimensions, banks can strengthen customer satisfaction and foster long-term loyalty. This study contributes to the literature by extending traditional service quality and satisfaction–loyalty frameworks into the digital banking context and offers practical implications for banks seeking sustainable competitive advantage in the era of digital transformation.
Work-Life Balance on Performance of Career Women: Mediated by Family Support Mariana, Lina; Baharuddin, Ceskakusumadewi; Panus, Panus
Advances in Human Resource Management Research Vol. 4 No. 1 (2026): October - January
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/ahrmr.v4i1.731

Abstract

Purpose: This study aims to analyze the effect of work-life balance on the performance of career women and assess the role of family support as a mediating variable. This study seeks to provide empirical insight into how family and life role management affect the professional performance of women working in a police environment. Research Method: This study employs a quantitative approach, with primary data collected via questionnaires. The research sample comprised 25 female police officers and civil servants, selected using a total sampling technique. Data analysis was performed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the direct and mediating effects of family support. Results and Discussion: The study indicates that work-life balance has a positive and significant effect on the performance of career women. In addition, family support has been proven to mediate this relationship, so that work-life balance supported by the family environment can strengthen the performance of female police officers in carrying out their official duties. Implications: This study contributes to the development of human resource management policies in police institutions, particularly regarding programs that support members' welfare and strengthen families' roles in supporting the performance of female personnel.
Work Environment and Work Motivation on Employee Performance Baharuddin, Ceskakusumadewi; Panus, Panus
Advances in Human Resource Management Research Vol. 3 No. 3 (2025): June - September
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/ahrmr.v3i3.742

Abstract

Purpose: This study aims to analyze the effects of the work environment and work motivation on employee performance at the Makassar City Transportation Agency, both individually and collectively, as a basis for strengthening human resource management in the public service sector. Research Design and Methodology: This study employs a quantitative, causal design. The study population and sample consist of 92 employees of the Makassar City Transportation Agency, selected using a saturation sampling technique. Data were collected using a questionnaire. Data analysis employed the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach using the SmartPLS software. The evaluation stages included the measurement model (outer model), structural model fit (inner model), and hypothesis testing via the bootstrapping procedure. Findings and Discussion: The results of the study indicate that the work environment and work motivation have a positive and significant effect on employee performance, both individually and collectively. These findings confirm that the interaction between a conducive work environment and strong work motivation shapes civil servant performance. Implications: This study suggests that improving employee performance requires enhancing both the physical and psychosocial aspects of the work environment, as well as strengthening a sustainable system of work motivation to foster greater professionalism among civil servants.
Co-Authors Amelia, Reski Asrul Asrul B, Ceskakusumadewi Baharuddin, Megawaty Ceskakusumadewi Ega Susanto, Setya Hamdat, Aminuddin Hamdat, Amiruddin Krisnanto, Budhi Labolo, Sabrina Lawalata, Izaac L D Lina - Mariana, Lina - Makduani, Rivai Maricar, Rezvanny Muchsidin, Feronica Fungky Muchsidin, Murdin MUHAMMAD RIZAL Muspa, Muspa Nur Fatwa, Nur Pratiwi AR, Dhita Ramlah Ramlah Rifai, Mesrawati Rosanti, Novita Rosnaini Daga Salam, Karta Negara Sasmita, Halida Sujatmiko Sujatmiko Suwandaru, Rachman Wijayanto, Ahmad