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All Journal Menara Ilmu Journal of Artificial Intelligence and Digital Business Innovative: Journal Of Social Science Research Journal of Innovative and Creativity
Dewi, Nur Husna
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Pengelolaan Limbah Farmasi Rumah Sakit Berbasis Green Hospital: Tinjauan Literatur terhadap Kebijakan dan Praktik Berkelanjutan Rahmi, Sherly Firsta; Kasmiati, Neng; Amalia, Rosi; Dewi, Nur Husna; Yorismanto, Yorismanto; Hartono, Budi
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.5958

Abstract

The increasing intensity of healthcare services in hospitals has led to a growing volume of pharmaceutical waste that poses potential risks to human health and the environment. Various reports indicate that a proportion of hospitals have not yet effectively managed pharmaceutical waste, thereby increasing the risk of environmental contamination and adverse impacts on the health of surrounding communities. Pharmaceutical waste generated by hospitals, including expired medicines, unused drugs, and pharmaceutical packaging, requires proper management to prevent environmental pollution. The green hospital concept has emerged as a sustainable approach that emphasizes environmentally friendly hospital management, including pharmaceutical waste management. This study aims to review policies, impacts, and strategies for hospital pharmaceutical waste management based on the green hospital approach through findings from previous studies. The research method employed is a literature review by analyzing relevant national and international scientific articles. The results of the review indicate that ineffective pharmaceutical waste management can lead to environmental contamination and public health risks, while the implementation of green hospital strategies—such as waste prevention, source segregation, and the strengthening of internal policies—can improve the effectiveness of pharmaceutical waste management. In conclusion, pharmaceutical waste management based on the green hospital concept represents an important strategy for supporting environmental sustainability in hospitals and protecting public health.
Tren Penelitian Kepuasan Dan Loyalitas Pasien Di Rumah Sakit: Sebuah Literature Review Rahmi, Sherly Firsta; Dewi, Nur Husna; Kasmiati, Neng; Amalia, Rosi; Yorismanto, Yorismanto; Hartono, Budi; Daud, Alfani Ghutsa
Menara Ilmu : Jurnal Penelitian dan Kajian Ilmiah Vol 20, No 1 (2026): Vol 20 No. 01 JANUARI 2026
Publisher : LPPM Universitas Muhammadiyah Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31869/mi.v20i1.7566

Abstract

Kepuasan dan loyalitas pasien merupakan indikator penting dalam menilai mutu pelayanan rumah sakit, terutama di era kompetisi layanan kesehatan yang semakin meningkat. Tren penelitian dalam satu dekade terakhir mennujukkan bahwa kedua aspek ini dipengaruhi oleh berbagai dimensi pelayanan, baik dari sisi kualitas klinis maupun nonklinis. Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis tren penelitian mengenai kepuasan dan loyalitas pasien di rumah sakit berdasarkan temuan ilmiah dalam 10 tahun terakhir. Metode yang digunakan adalah literature review deskriptif dengan menelaah 20 jurnal nasional dan internasional yang relevan, dipilih berdasarkan kriteria inklusi terkait topik kepuasan, loyalitas, dan mutu layanan rumah sakit. Hasil telaah menunjukkan bahwa sebagian besar penelitian menekankan peran kualitas layanan, komunikasi tenaga kesehatan, kecepatan pelayanan, lingkungan fisik, serta hubungan interpersonal sebagai faktor dominan pembentuk kepuasan pasien. Selain itu, kajian ini mengidentifikasi adanya kesenjangan penelitian terkait kebutuhan pasien di masa depan, terutama dalam konteks pelayanan berbasis patient-centered care dan pemanfaatan digital health yang adaptif terhadap perubahan ekspektasi masyarakat. Kesimpulannya, penelitian kepuasan dan loyalitas pasien perlu diarahkan pada pendekatan yang lebih komprehensif dan berorientasi pada pengalaman pasien untuk menjawab tantangan dan harapan masyarakat terhadap mutu layanan rumah sakit di masa mendatang. Kata Kunci:  Kecepatan Layanan, Kepuasan Pasien, Komunikasi Tenaga Kesehatan, Kualitas Pelayanan, Loyalitas Pasien 
Co-Authors Amalia, Rosi Budi Hartono Daud, Alfani Ghutsa Kasmiati, Neng Rahmi, Sherly Firsta Rahmi, Sherly Firsta Rahmi Wizraa, Ilma Yorismanto, Yorismanto