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All Journal Paramita: Historical Studies Journal International journal of education and learning
Plangsorn, Boonrat
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Humanities Education Languange, Linguistic, Communication & Media

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Maintaining service quality: Examining the impact of the HESQUAL scale on student satisfaction in HEIs Pramono, Suwito Eko; Yulianto, Arief; Wijaya, Angga Pandu; Nasrun, Nasrun; Plangsorn, Boonrat
International Journal of Education and Learning Vol 7, No 2 (2025): August
Publisher : Association for Scientific Computing Electrical and Engineering(ASCEE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31763/ijele.v0i0.1603

Abstract

This study aims to examine the effect of service quality and technology support on student satisfaction through student perceived value. Research in Indonesia has yet to extensively investigate service quality in the education sector using the Higher Education Service Quality (HESQUAL) framework, which provides a more accurate measurement for higher education settings. Previous studies have often utilized SERVQUAL indicators, which are not fully suitable for evaluating quality in the context of higher education institutions (HEIs). Moreover, the role of technology support in shaping student perceived value within HEIs has not been thoroughly explored in prior research. A quantitative approach was adopted in this study, employing a non-probability sampling method using purposive sampling. The sample consisted of 246 postgraduate students from a public university in Indonesia. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (SEM-PLS) to examine the relationships among the variables. The findings reveal that service quality, as measured by HESQUAL, has a positive and significant effect on student satisfaction, but does not significantly influence student perceived value. In contrast, technology support has a positive and significant impact on both student perceived value and student satisfaction. These results highlight the critical role of service quality in enhancing student satisfaction within HEIs. The novelty of this study lies in its application of the HESQUAL framework as a context-specific instrument for measuring service quality in higher education, thereby addressing a methodological gap in Indonesian educational research where this approach has been scarcely utilized.
The National Heroes in the Indonesian History Curriculum Pramono, Suwito Eko; Ahmad, Tsabit Azinar; Utama, Nanda Julian; Atno, Atno; Kurniawan, Ganda Febri; Nurpratiwi, Hany; Plangsorn, Boonrat
Paramita: Historical Studies Journal Vol 34, No 2 (2024): Disaster and Disease in History
Publisher : History Department, Semarang State University and Historian Society of Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/paramita.v34i2.42419

Abstract

Abstract: Indonesia has plenty of national heroes. In education, they have the potential as a medium for transmitting values and character education. From 1959 to 2023, the president awarded the title of hero to 206 people. This number will continue to increase every year. However, the contribution of learning about national heroes has not been studied in depth. Therefore, this paper aims to analyze how national heroes' mapping in history class and the heroes' position in the Indonesian History curriculum. This paper also examines the internalization of heroic values and obstacles encountered in historical learning. Data was collected on policies related to hero titles, curriculum documents, history textbooks, and learning cases about national heroes in Semarang City. The results showed that historical learning in the Indonesian curriculum accommodated the teaching of heroes. Some material addressed the role of the hero explicitly. However, not all heroes were conveyed in the lesson. Overproduction of heroes was counterproductive to students' recognition of the value of heroism. On the one hand, the role of local heroes had not been optimally reviewed. As a result, history learning was stuck on the term "learning about heroes." History learning has not entirely made students "learn from heroes" or "learn to be heroes." Abstrak: Indonesia memiliki banyak pahlawan nasional. Dalam dunia pendidikan, mereka memiliki potensi sebagai media transmisi nilai-nilai dan pendidikan karakter. Sejak tahun 1959 hingga 2023, presiden telah menganugerahkan gelar pahlawan kepada 206 orang. Jumlah tersebut akan terus bertambah setiap tahunnya. Namun, kontribusi pembelajaran tentang pahlawan nasional belum dikaji secara mendalam. Oleh karena itu, tulisan ini bertujuan untuk menganalisis bagaimana pemetaan pahlawan nasional dalam pelajaran sejarah dan kedudukan pahlawan dalam kurikulum Sejarah Indonesia. Tulisan ini juga mengkaji internalisasi nilai-nilai kepahlawanan dan kendala yang ditemui dalam pembelajaran sejarah. Data yang dikumpulkan berupa kebijakan terkait gelar pahlawan, dokumen kurikulum, buku teks sejarah, dan kasus pembelajaran tentang pahlawan nasional di Kota Semarang. Hasil penelitian menunjukkan bahwa pembelajaran sejarah di Indonesia dalam kurikulum (K13) dan Kurikulum Merdeka (KM) telah mengakomodir pengajaran tentang pahlawan. Beberapa materi membahas peran pahlawan secara eksplisit. Namun, tidak semua pahlawan tersampaikan dalam pembelajaran. Overproduksi pahlawan justru kontraproduktif terhadap pengenalan siswa terhadap nilai kepahlawanan. Di satu sisi, peran pahlawan lokal belum dikaji secara optimal. Akibatnya, pembelajaran sejarah hanya terpaku pada istilah "belajar tentang pahlawan". Pembelajaran sejarah belum sepenuhnya membuat siswa "belajar dari pahlawan" atau "belajar menjadi pahlawan". 
Co-Authors Angga Pandu Wijaya, Angga Pandu Arief Yulianto Atno Atno Ganda Febri Kurniawan Nasrun Nasrun Nurpratiwi, Hany Suwito Eko Pramono Tsabit Azinar Ahmad Utama, Nanda Julian