Article Per Year (5 Year)
p-Index From 2021 - 2026
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This Author published in this journals
All Journal Harmony Management: International Journal of Management Science and Business Multicore International Journal of Multidisciplinary (MIJM)
A. Nurfajri Irwan
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Economics, Econometrics & Finance Education Engineering Health Professions Social Sciences

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Analysis of Ship Arrival Inhibiting Factors on Maritime Agency Performance : A Qualitative Study at PT. Berkah Tata Baruna Banten Junaidi Junaidi; Jaja Suparman; Natanael Suranta; Siska Yoniessa; A. Nurfajri Irwan; Fitri Mulyana
Harmony Management: International Journal of Management Science and Business Vol. 2 No. 3 (2025): International Journal of Management Science and Business
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/harmonymanagement.v2i3.364

Abstract

This qualitative research investigates the critical factors inhibiting ship arrival efficiency and their impact on shipping agency performance at PT. Berkah Tata Baruna Banten Branch. Through comprehensive interviews with maritime professionals, port operators, and agency management, the study examines three primary variables: pilot tugboat services, cargo loading-unloading productivity, and document processing efficiency. Utilizing thematic analysis and narrative synthesis, findings reveal significant operational integration challenges that directly affect agency performance metrics. The research demonstrates that synchronized maritime service delivery substantially influences stakeholder satisfaction and business sustainability. Results indicate that technological integration barriers, communication gaps, and human resource development needs constitute primary obstacles to optimal port performance. Beyond identifying constraints, the study highlights how fragmented coordination between service providers creates inefficiencies that extend vessel turnaround times and increase operational costs. Respondents emphasized that transparent communication channels, standardized documentation procedures, and adequate training programs are essential to building resilient port systems. Moreover, the research shows that investment in digital platforms for real-time data sharing could accelerate clearance processes, while workforce development initiatives would ensure higher service reliability. The study contributes theoretically by developing frameworks of integrated maritime service performance and practically by offering policy-oriented recommendations to strengthen agency competitiveness. Overall, the findings provide valuable insights for stakeholders seeking to enhance Indonesia’s maritime logistics capacity, aligning operational improvements with the nation’s broader economic and global shipping ambitions.
Brand Image and Service Quality in Tugboat Operations : A Case of TB Maiden Central Marihot Simanjuntak; Akhmad Gifari Multazam; A. Nurfajri Irwan; Fitri Mulyana; Aji Permana
Harmony Management: International Journal of Management Science and Business Vol. 2 No. 3 (2025): International Journal of Management Science and Business
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/harmonymanagement.v2i3.365

Abstract

This study investigates the relationship between brand image and service quality in maritime towage operations, using TB Maiden Central of PT. Multi Jaya Samudra as a case study. The research employs a descriptive quantitative approach supported by qualitative thematic analysis. Data were collected from 100 respondents through questionnaires and interviews with stakeholders including ship agents, pilots, and company personnel. Results show that brand image significantly influences service quality, with a positive impact reaching 79.8%. Key determinants include safety reputation, operational timeliness, professionalism, and environmental stewardship. The qualitative analysis highlights how visible safety practices and punctual operations reinforce brand credibility. Beyond statistical findings, the study reveals that trust and reliability play a central role in shaping customer perceptions, with stakeholders emphasizing the importance of transparent communication and consistent service delivery. Moreover, environmental responsibility, such as reducing emissions and complying with green port initiatives, strengthens the company’s image in the eyes of global partners. The integration of quantitative and qualitative insights provides a more holistic understanding of how operational performance directly influences market competitiveness through brand positioning. Findings contribute to maritime management scholarship by extending service quality frameworks into towage contexts, while also offering practical implications for enhancing competitiveness and sustainability. Overall, the study underscores the urgency of aligning brand image with operational excellence to meet rising global standards in maritime services and ensure long-term business growth.
Blockchain-Enhanced Maritime Education Ecosystem: Decentralized Credentialing for Global Seafarer Competency Verification Pargaulan Dwikora Simanjuntak; Ikhwanuddin; A. Nurfajri Irwan; Yayu Nopriani Martha; Giovanni Battista Puteri
Multicore International Journal of Multidisciplinary (MIJM) Vol. 2 No. 1 (2026): May
Publisher : Marasofi International Media and Publishing (MIMP)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64123/mijm.v2.i1.2

Abstract

The global maritime industry faces a critical seafarer shortage of 89,510 officers, exacerbated by fragmented credential verification systems, fraudulent certification practices, and inefficient competency recognition across jurisdictions. This research develops a comprehensive Blockchain-Enhanced Maritime Education Ecosystem integrating decentralized credentialing infrastructure with IoT-enabled simulation training and economic impact assessment of maritime labor market transformation. Through qualitative analysis incorporating perspectives from maritime education experts, certification authority administrators, and shipping company training managers, this study identifies critical requirements for trustless verification systems, interoperability standards, and stakeholder adoption barriers. The framework synthesizes educational technology innovations with maritime training regulatory compliance, demonstrating how blockchain-based credentialing can simultaneously enhance seafarer mobility, reduce certification fraud, and improve competency verification efficiency while addressing cybersecurity concerns and digital divide challenges. Findings reveal significant gaps in current certification systems, particularly regarding cross-jurisdictional recognition mechanisms and real-time competency tracking capabilities. The research contributes actionable implementation pathways for maritime stakeholders globally, offering evidence-based strategies for digital transformation of seafarer credentialing aligned with STCW Convention requirements and SDG 4 (Quality Education), while addressing the urgent workforce development needs essential for maritime industry sustainability and operational safety.
Co-Authors Aji Permana Akhmad Gifari Multazam Fitri Mulyana Giovanni Battista Puteri Ikhwanuddin Ikhwanuddin Jaja Suparman Junaidi Junaidi Natanael Suranta Simanjuntak, M. Marihot Siska Yoniessa Yayu Nopriani Martha