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All Journal Promotor: Jurnal Mahasiswa Kesehatan Masyarakat Abdi Masyarakat UIKA
Nugraheni, Shevia Dwi
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Religion Humanities Computer Science & IT Economics, Econometrics & Finance Education Nursing Public Health Social Sciences Other

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Analysis of Medical Audit Management on Electronic Medical Records at Ngudi Waluyo Wlingi Regional General Hospital Nugraheni, Shevia Dwi; Rusdi, Achmad Jaelani; Ikawati, Fita Rusdian
PROMOTOR Vol. 8 No. 5 (2025): OKTOBER
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v8i5.1412

Abstract

Medical audits aim to improve the quality of health services and ensure compliance with standard operating procedures (SOPs). The application of electronic medical records (RME) at Ngudi Waluyo Wlingi Hospital to improve documentation efficiency and reduce recording errors. This study aims to analyze the management of medical audits on electronic medical records at Ngudi Waluyo Wlingi Hospital, focusing on audit procedures, human resource factors, and facilities and infrastructure that support the implementation of medical audits. The method used in this study is qualitative with a descriptive approach, which is carried out through in-depth interviews and observations. The informants in this study consisted of the doctor conducting the audit, the head of the IT unit, and the head of the medical record. The results of the study show that the medical audit procedure has been carried out in accordance with applicable standards, but there are still obstacles in coordination between teams and lack of training for auditors and medical personnel. The human resource factor is the main challenge, where the limited understanding of medical personnel on audit procedures and the use of the RME system has an impact on the effectiveness of audits. To increase the effectiveness of medical audits, it is necessary to increase training for medical personnel and auditors, strengthen coordination between audit teams and medical staff, and optimize the RME system to make it more integrated and accessible. The implementation of audit recommendations in hospital policies must be improved to support continuous service improvement.
Empowering Outpatients to Use Mobile JKN for Queue Registration at RSUD Bangil Putri, Alya Nurryta; Ikawati, Fita Rusdian; Afifah, Lilik; Nur Hamid Abdullah; Permatasari, Dewi Anggih Surya; Amellia, Elsa Andara Dita; Nugraheni, Shevia Dwi; Rofida, Widya Lailatur; Jannah, Syahfira Nur; Widasari, Immaculata Vettha Sarasvati; Mahmudah, Erva Mar’atul
AMK : Abdi Masyarakat UIKA Vol. 4 No. 4 (2025): DESEMBER
Publisher : Universitas Ibn Khaldun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/amk.v4i4.2788

Abstract

Mobile JKN is a digital platform launched by BPJS Health to simplify access to healthcare services, particularly through its online queue registration feature. Despite its benefits, many users still struggle to operate the application due to limited digital literacy. This community service program aimed to enhance public competency in utilizing the Mobile JKN app for outpatient registration at RSUD Bangil. The activity involved direct health education, live app demonstrations, and personal guidance for patients and their families. Effectiveness was evaluated through pre- and post-activity questionnaires measuring knowledge improvement. The results indicated a significant increase in participants’ ability to independently use the online queue function. This initiative is expected to contribute to digital transformation in healthcare services and improve the efficiency of outpatient registration procedures.
The Outpatient Flow Procedure at the “Ngudi Waluyo” Wlingi Regional General Hospital Uses Canva Nugraheni, Shevia Dwi; Rusdi, Achmad Jaelani; Suhariyono, Untung Slamet; Ma'roef, Moch. Noer Hoedan
PROMOTOR Vol. 8 No. 6 (2025): DESEMBER
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v8i6.1671

Abstract

Outpatient registration is the initial stage in healthcare services at medical facilities. Ngudi Waluyo Regional General Hospital in Wlingi has demonstrated the ability to meet challenges in implementing outpatient procedures in accordance with established SOPs, while also providing innovations and new information to patients. This study aims to design an outpatient registration flow that is easy for patients to understand, especially in locating the intended polyclinic, particularly for new patients. The flow design was created using the Canva platform with a visual infographic-based approach. The method used is descriptive qualitative, with data collected through field observations and interviews with registration staff. The results of this study show that the use of visual media in the form of clear maps and icons greatly helps patients understand the registration process and directions to the polyclinic. The implementation of this visual design is recommended as a strategy to improve the quality of hospital services.
Co-Authors ACHMAD JAELANI RUSDI Amellia, Elsa Andara Dita Ikawati, Fita Rusdian Jannah, Syahfira Nur Lilik Afifah Ma'roef, Moch. Noer Hoedan Mahmudah, Erva Mar’atul Nur Hamid Abdullah Permatasari, Dewi Anggih Surya Putri, Alya Nurryta Rofida, Widya Lailatur Suhariyono, Untung Slamet Widasari, Immaculata Vettha Sarasvati